High turnover for a reason
Sykes has a lot going on. As an agent, the work is easy and the calls repetitive. Training depends on the client you work for—some training is paced well and comprehensive, and in others, they have you sit around with no structure and then push you to go live with minimal support. Because of the high turnover rate, it’s easy to apply for an L2 position, but opportunities for TL or above are more difficult to come by.Generally, because Sykes is outsourcing for big name brands, management of the client group is chaotic and not well managed with changes being delivered from the client with no notice and expected to be rolled out with immediate effect and no pushback from account/programme managers to support Sykes or its agents. Avoid financial client offers and playstation if you enjoy not being stressed out and/or yelled at by angry people every day because someone’s kid spent a fortune on accessories or because an account was closed.Pay is mediocre, but the higher up the ladder you go, the less your salary means. Ex. An L2’s salary is only £45 more per month with an exponential increase in workload and stress.Pros: once hired, it’s very difficult to get fired. You’ll be pushed to go home at the end of your shift, so no overtime. Weekly/monthly incentives for performance, £5 gift voucher on your birthday. The relationships you build with colleagues. In office, you’re provided treats on Fridays. Cons: as long as it has a pulse, anyone is hired regardless of skill or quality of person. The pay. Sr management and HR fight you on most things that would make your job easier. (Need lumbar support for your chair? Get us a note from your GP and in a few weeks, HR might hold an assessment and grant it, but don’t hold your breath.) They say there are benefits, but I’ve been working here 2 years and still haven’t seen any/been shown how to access them despite asking. Probation is 6 months.
Customer Service Advisor in Edinburgh, City of Edinburgh
Good healthy environment and managment
They do their best to keep you, give you opportunities to grow and learn, they are flexible as long as you do the job. Salary not much but in line with others
Contact Tracer in Sykes, UK
Amazing Management and team
I was on a 3 months contract with Sykes as a Contact Tracer, and loved every minute of my job. The management and TL are extremely supportive and provide thorough training .
Draining, not very supportive overall bad
Only benefit of the company was the free doughnuts you got on a Friday. Accounts and management can be very clique. No opportunity for further development. Was expected to be an expert after only one day of training. Would avoid as targets were unrealistic.
Customer service agent in Edinburgh
Abuse/disregard for GDPR
The insanity that prevails is beyond boggling from managers filtering private information to other employees to outside parties to supervisors abusing their access to your data. Never mind the horrific abuse you receive from customers and account management. Pressure to keep tech calls under 6 min utterly unreasonable. The pay can not compensate for the abuse, neglect, stress etc