Teleperformance Careers and Employment

Working at TP gives you the opportunity to grow, however it only depends on the department. The fast-paced environment doesn’t guarantee a truly human-centered philosophy. Had a positive experience but I’d definitely decrease the amount of pressure that is put on workers.

Customer Service Advisor in Kilmarnock, East Ayrshire

on 22 May 2022

Stressful and unmotivated

TP possibly have the worst management and client communication I have seen. Staff are ridiculously stressed due to understaffing and constant scrutiny to meet so called ‘targets’ (staff are not targeted management is). I wouldn’t recommend working here, it’s so unmotivated due to the cliquey management style, it really is if your face fits which makes it an uncomfortable working environment.

Customer Service Representative in Glasgow

on 21 May 2022

Awful place to work, it sucks the life out of you.

I would give no stars if I could. It was soul destroying and painful to work here. Never a break from calls. As soon as one ends you get a minute and automatically another one is answered. Half of the time you don’t know how to solve the problem as the training is bleak. If you are not on your break at your scheduled break time you get pulled up and if you are 30 seconds over your break you get pulled up. Any time you are in a code other than available, if writing a note you get asked why you are not on calls. Your calls are listened to and if you are not getting 100% on your monitors you get meetings twice a week. Customers just add to the awfulness it’s always your fault and most of them are angry as soon as you pick up the phone, and when they complain (which is almost every phone call) the managers refuse to speak to them they tell you that isn’t a complaint or you have to phone them back and close the complaint even if the customer has specifically said they want to speak to a manager. In conclusion, I have never been so unhappy in a job. The stigma around call centers and them being horrible is TRUE. It is not worth the negativeness it will add to your life and the mental impact it will have on you. I truly would never go back and would never recommend anyone start. There are better jobs out there it’s not worth it.

Customer Services Advisor Volkswagen in Glasgow

on 21 May 2022

"Best place to work" biggest lie you'll hear

A toxic environment and management only caring about numbers and not their employees. They act like they care but they really dont, its all just to look like they are doing their job Dont work for TP.

Customer Service Advisor in Glasgow City Centre, Glasgow

on 20 May 2022

Awful management unfair company

Terrible work place, management is awful, get passed about departments with no help and get watched over like a child at school. DO NOT RECOMMEND. Get your every move watched and do not get recognised for anything good that you do as they do not trust or care for their staff

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Will you take me out on a day at the races with champagne and betting money.

Shared on 22 January 2018

> Customer service experience > Management experience > Key skills and abilities that would make you right for the role > How to drive and deliver great customer service

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What are your thoughts on man love and same gender marriage

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