Teleperformance
Happiness score is 53 out of 100
3.5 out of 5 stars.
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Teleperformance Careers and Employment

Work happiness
Scores based on about 63 responses to Indeed's survey on work happiness
53
Work Happiness Score
Below average
Do people feel happy at work most of the time?
61
Achievement
Average
Do people feel they are achieving most of their goals at work?
59
Support
Below average
Do people feel they can get support and encouragement from colleagues at work?

About the company

  • CEO
    Daniel Julien
  • Founded
    1978
  • Company size
    more than 10,000
  • Revenue
    £5bn to £10bn
  • Industry
    Telecommunications
Learn more

Jobs

We were not able to detect your location. You can browse through the 13 job Teleperformance has to offer

Full-time
Transformation and Process Excellence Consultant

United Kingdom

£32,000 a year
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Urgently needed

4 days ago

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Permanent
Customer Service Advisor - RMFE

Swindon

£17,500 a year
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Urgently needed

7 days ago

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Full-time
Hebrew speaker Content moderator for Social Media (m/f) Signing Bonus 2000€

United Kingdom

12 days ago

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Permanent, Full-time
Customer Advisor

Newry

£18,824 a year
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Urgently needed

18 days ago

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Full-time
Customer Service Advisor

Bangor

£8.91 an hour
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Urgently needed

20 days ago

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Permanent, Full-time
Customer Service Team Leader

Luton

£21,000 - £23,000 a year
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Urgently needed

20 days ago

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Full-time
Arabic speaker Advertising Sales Representative in Lisbon (m/f)

United Kingdom

30+ days ago

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Full-time
Hebrew speaker for Customer Service in Lisbon (m/f) Signing Bonus 2000€

United Kingdom

30+ days ago

View job
Full-time
Turkish speaker for client support - banking sector in Lisbon (m/f)

United Kingdom

30+ days ago

View job
Full-time
French speaker Customer Service Advisor for tobacco industry in Lisbon (m/f)

United Kingdom

30+ days ago

View job
Full-time
Turkish speaker Customer Service for Nike in Lisbon (m/f)

United Kingdom

30+ days ago

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Full-time
Conseiller au service à la clientèle à Lisbonne (h/f) - Application Livraison repas

United Kingdom

30+ days ago

View job
Full-time
French speaker Customer Service Assistance for fashion industry in Lisbon (m/f)

United Kingdom

30+ days ago

View job
There are 13 jobs at Teleperformance
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Customer Service

8 jobs

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Salaries

Salary estimated from 2K employees, users, and past and present job advertisements on Indeed.

Popular roles

Customer Service Representative
£14,909 per year
Site Lead
£45,005 per year
Client Advisor
£15,225 per year
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Rating overview

Rating is calculated based on 25.9K reviews and is evolving.

2.8120172.6020182.5720192.3020202.362021

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Work-life balance

Reviews

Customer Service Adviser in Erskine
on 17 April 2021
Fast paced,target driven
This position was not for me due to the time scale you had for each customer, every call is different but 6minutes was the maximum they expected you to have listened to the customer and resolved the matter,some customers spoke longer and I didn't like having to rush them just to make the team target's look good but it might suit other people, I was working on the student loans England which is more fast paced than other companies they help.
Customer Service Advisor in Glasgow City Centre, Glasgow
on 19 April 2021
Typical outsourcing company, only care about stats, don't care about easily replaceable staff
If you are desperate and or looking for a short term job and don't really care about advancement then give them a go provided you are happy to treated like a robotic processing monkey.
CUSTOMER SERVICE ADVISOR in Ashby-De-La-Zouch, Leicestershire
on 2 April 2021
Don’t work here
I worked for teleperformance for about 5 months and it was the worst experience of my life ! Terrible management who offer absolutely no support and you are just thrown into the deep end straight away. Most customers are horrible and you are given 0 support with that too. This job caused me to have sever mental health issues before I finally left.
Customer Service Advisor in Glasgow, Glasgow
on 28 March 2021
Worst Company
This is the worst company I have ever worked for. They don't take mental health issues seriously and you are ignored all of the time. If you have a question, don't bother asking because you will never get the answer. Management is ridiculous, they are quick to get on at you if something is going wrong at your end but whenever you need support you don't get it. This is my experience working on two different campaigns for them. Targets are unachievable and unrealistic. Training is very poor and you're expected to know everything and be able to do the job with no errors. I wouldn't recommend working here to anyone.
Call Handler / Customer Assistant in Bristol
on 25 March 2021
A company that only cares about stats
(Sorry for how long this is)The people are pretty nice, and I think if you have a thick skin and don't mind not really knowing what you're doing on calls and are okay with feeling like you're performing badly every work day with little support you'd probably be fine, but if not it'll most likely be a miserable experience as the company seemed poorly managed.I started on a temporary campaign and then switched to a permanent one during which it became clear that all the company cares about are the number of calls you take. I started the training for the new campaign in a group of around 30 or 40 people and was 1 of 4 people left after finishing the training that was supposed so be 4 weeks long but was cut short. First live calls are always nerve-racking for many but in this situ the training didn't prepare us for live calls at all and there was little to no support in grad bay for our first few weeks on calls with lots of contradicting guidance floating around for both campaigns. I also overheard a manager on a pc behind me talking about how no-one in management knew what was happening on the new campaign. There was no structure for call monitoring and no matter how hard someone struggled on the new campaign they wouldn't switch us back to the temporary one if you'd completed the training, despite still recruiting from the outside for the old temporary one. (I only learned through another colleague after finishing training that if we had missed 3 consecutive days of training we would have been moved back to another campaign.)Management didn't seem to care how badly you thought you were doing or whether you cried at your desk due to the pressure and didn't take us seriously when another colleague revealed how much of a toll this was taking on their mental health. It took weeks for me to be able to view my new contract as each manger I asked had a different response and couldn't really help until I eventually asked someone who was able to send it to me on the spot with no hassle, so I think with a lot of things management just weren't told things and there were lots of mixed messages. After asking multiple times to move campaign and trying to stick out the live calls for a month I eventually quit, which I guess they were probably waiting for as there's a high turnaround in this sort of job.
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Questions and answers

People have asked 72 questions about working at Teleperformance. See the answers, explore popular topics and discover unique insights from Teleperformance employees.

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Interview insights

Insights from 491 Indeed users who have interviewed with Teleperformance within the last 5 years.

Average experience
Interview is easy
Process takes about a day or two

Interview questions

Will you take me out on a day at the races with champagne and betting money.

Shared on 22 January 2018

> Customer service experience > Management experience > Key skills and abilities that would make you right for the role > How to drive and deliver great customer service

Shared on 1 October 2017

What are your thoughts on man love and same gender marriage

Shared on 25 August 2017
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