Teleperformance
Happiness score is 43 out of 100
3.5 out of 5 stars.
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Teleperformance Careers and Employment

Work happiness

Scores based on about 200 responses to Indeed's survey on work happiness
Do people feel happy at work most of the time?
Do people feel they are achieving most of their goals at work?
Do people feel they can get support and encouragement from colleagues at work?

About the company

  • CEO
    Daniel Julien
    72%
    approve of Daniel Julien's performance
  • Founded
    1978
  • Company size
    more than 10,000
  • Revenue
    £4bn to £7bn (GBP)
  • Industry
    Telecommunications
  • Link
    Teleperformance website
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Jobs

Browse jobs by category

Customer Service

16 jobs

Salaries

Salary estimated from 3.1K employees, users, and past and present job advertisements on Indeed.

Rating overview

Rating is calculated based on 32K reviews and is evolving.

2.6520182.5920192.3320202.1620212.492022

Reviews

Customer Advisor in London, Greater London
on 22 May 2022
Generally good but needs improvement
Working at TP gives you the opportunity to grow, however it only depends on the department. The fast-paced environment doesn’t guarantee a truly human-centered philosophy. Had a positive experience but I’d definitely decrease the amount of pressure that is put on workers.
Customer Service Advisor in Kilmarnock, East Ayrshire
on 22 May 2022
Stressful and unmotivated
TP possibly have the worst management and client communication I have seen. Staff are ridiculously stressed due to understaffing and constant scrutiny to meet so called ‘targets’ (staff are not targeted management is). I wouldn’t recommend working here, it’s so unmotivated due to the cliquey management style, it really is if your face fits which makes it an uncomfortable working environment.
Customer Service Representative in Glasgow
on 21 May 2022
Awful place to work, it sucks the life out of you.
I would give no stars if I could. It was soul destroying and painful to work here. Never a break from calls. As soon as one ends you get a minute and automatically another one is answered. Half of the time you don’t know how to solve the problem as the training is bleak. If you are not on your break at your scheduled break time you get pulled up and if you are 30 seconds over your break you get pulled up. Any time you are in a code other than available, if writing a note you get asked why you are not on calls. Your calls are listened to and if you are not getting 100% on your monitors you get meetings twice a week. Customers just add to the awfulness it’s always your fault and most of them are angry as soon as you pick up the phone, and when they complain (which is almost every phone call) the managers refuse to speak to them they tell you that isn’t a complaint or you have to phone them back and close the complaint even if the customer has specifically said they want to speak to a manager. In conclusion, I have never been so unhappy in a job. The stigma around call centers and them being horrible is TRUE. It is not worth the negativeness it will add to your life and the mental impact it will have on you. I truly would never go back and would never recommend anyone start. There are better jobs out there it’s not worth it.
Customer Services Advisor Volkswagen in Glasgow
on 21 May 2022
"Best place to work" biggest lie you'll hear
A toxic environment and management only caring about numbers and not their employees. They act like they care but they really dont, its all just to look like they are doing their job Dont work for TP.
Customer Service Advisor in Glasgow City Centre, Glasgow
on 20 May 2022
Awful management unfair company
Terrible work place, management is awful, get passed about departments with no help and get watched over like a child at school. DO NOT RECOMMEND. Get your every move watched and do not get recognised for anything good that you do as they do not trust or care for their staff

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Questions and answers

People have asked 76 questions about working at Teleperformance. See the answers, explore popular topics and discover unique insights from Teleperformance employees.

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Interview insights

Insights from 1.2K Indeed users who have interviewed with Teleperformance within the last 5 years.

Average experience
Interview is easy
Process takes about a day or two

Interview questions

Will you take me out on a day at the races with champagne and betting money.

Shared on 22 January 2018

> Customer service experience > Management experience > Key skills and abilities that would make you right for the role > How to drive and deliver great customer service

Shared on 1 October 2017

What are your thoughts on man love and same gender marriage

Shared on 25 August 2017

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