Teleperformance
3.5 out of 5 stars.
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Teleperformance Careers and Employment

About the company

  • CEO
    Daniel Julien
  • Founded
    1978
  • Company size
    more than 10,000
  • Revenue
    £5bn to £10bn
  • Industry
    Telecommunications
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Jobs

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Full-time
Arabic speaker Marketing Expert for Social Media in Lisbon (m/f)

United Kingdom

4 days ago

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Permanent, Full-time
Compliance Manager

United Kingdom

£55,000 a year
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13 days ago

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Permanent, Full-time
Compliance Director

United Kingdom

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13 days ago

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Full-time
Hebrew Customer Care for Online Marketing in Lisbon (m/f)

United Kingdom

13 days ago

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Permanent, Full-time
1st Line Technical Support

Bristol

£18,138 a year
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14 days ago

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Full-time
Turkish speaker for client support - banking sector in Lisbon (m/f)

United Kingdom

30+ days ago

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Full-time
Hebrew speaker Content moderator for Social Media (m/f) Signing Bonus 2000€

United Kingdom

30+ days ago

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Full-time
French speaker Customer Service Advisor for tobacco industry in Lisbon (m/f)

United Kingdom

30+ days ago

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Full-time
Turkish speaker Customer Service for Nike in Lisbon (m/f)

United Kingdom

30+ days ago

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Full-time
Assistance Service clientèle en Français– Application Livraison repas à Lisbonne (h/f)

United Kingdom

30+ days ago

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Full-time
French speaker Customer Service Assistance for fashion industry in Lisbon (m/f)

United Kingdom

30+ days ago

View job
There are 11 jobs at Teleperformance
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Customer Service

5 jobs

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Salaries

Salary estimated from 1.7K employees, users, and past and present job advertisements on Indeed.

Popular Roles

Customer Service Representative
£17,109 per year
Site Lead
£45,005 per year
Team Leader
£20,488 per year

Customer Service

Customer Service Representative
£17,109 per year
Vice President of Client Services
£93,837 per year
Customer Service Manager
£21,860 per year

Management

Team Leader
£20,488 per year
Site Lead
£45,005 per year
Business Advisor
£16,831 per year

Sales

Sales Advisor
£16,831 per year
Client Advisor
£15,294 per year
Inbound Sales Representative
£15,191 per year
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Rating overview

Rating is calculated based on 25.6K reviews and is evolving.

2.8120172.6020182.5720192.3020202.472021

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Work-life balance

Reviews

Customer Service Advisor in Glasgow
on 3 February 2021
Alright for the money
like most call centre work can be rather repetitive, a lot of different campaigns, some way better than others, though i was quite lucky, managers were nice and so were all of the staff. Definitely not a job i could see myself doing long term however would be interested in progressing further, unfortunately as a big company can be difficult to secure internal transfers
Call Centre Agent in Glasgow, Glasgow
on 23 February 2021
Disorganised
Although the pay was fair (not great) the whole experience was quite stressful, as no one at this company seems to know what they are doing. If a question is asked, either you get no reply, or 3 different ones. I also found management to be quite rude at times, mocking certain members of staff openly. If you have a thick skin then go ahead, but it won't be plain sailing.
Customer Advisor in Glasgow
on 23 February 2021
Management
Not a nice place to work, lack of management support when you need it, managers not trained as well as they should be and overall when being released from a campaign and looking for the evidence that they have on you and not showing you when requested
Customer Service Advisor in Gateshead
on 8 February 2021
Dreadful company who treat staff like cattle.
Unless you're mates with one of the many teenage managers; there is no way to advance.You're essentially a battery hen. They time everything and treat you like a child.
Team Leader in Bangor, County Down
on 29 January 2021
Avoid if you want a life outside work
High turnover of staff! I don't think that in the years I was there that I met anyone who genuinely enjoyed it. A lot of unofficial promotions by higher management and when this is questioned they manage people out the door. I witnessed this lots of times was even told by higher management about a "hit list" they had of employees that they wanted pushed out and other managers who were helping make this happen. This was usually by putting them onto personal development plans, changing their shifts, taking set hours away and just making their shifts awkward for them. Fail to comply with PCI standards when dealing with customers payment details etc. Witnessed this and raised concerns with higher management multiple times during my time there. I even raised the issues with their regional manager who ignored me completely. They basically dictate hours that your working with a "either you work or you leave" attitude. They have no regard for the mental wellbeing of their employees and it wasn't uncommon to see some of them having panic attacks or bursting into tears. They also did satisfaction surveys every year where they hand picked people to go into a room usually in HR and use computers there to fill in the surveys. These were hand picked employees who were friends with their managers.
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Questions and answers

People have asked 72 questions about working at Teleperformance. See the answers, explore popular topics and discover unique insights from Teleperformance employees.

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Interview insights

Insights from 465 Indeed users who have interviewed with Teleperformance within the last 5 years.

Average experience
Interview is easy
Process takes about a day or two

Interview questions

Will you take me out on a day at the races with champagne and betting money.

Shared on 22 January 2018

> Customer service experience > Management experience > Key skills and abilities that would make you right for the role > How to drive and deliver great customer service

Shared on 1 October 2017

What are your thoughts on man love and same gender marriage

Shared on 25 August 2017
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