Customer Service Advisor in Glasgow
Alright for the money
like most call centre work can be rather repetitive, a lot of different campaigns, some way better than others, though i was quite lucky, managers were nice and so were all of the staff. Definitely not a job i could see myself doing long term however would be interested in progressing further, unfortunately as a big company can be difficult to secure internal transfers
Call Centre Agent in Glasgow, Glasgow
Although the pay was fair (not great) the whole experience was quite stressful, as no one at this company seems to know what they are doing. If a question is asked, either you get no reply, or 3 different ones. I also found management to be quite rude at times, mocking certain members of staff openly. If you have a thick skin then go ahead, but it won't be plain sailing.
Customer Advisor in Glasgow
Not a nice place to work, lack of management support when you need it, managers not trained as well as they should be and overall when being released from a campaign and looking for the evidence that they have on you and not showing you when requested
Customer Service Advisor in Gateshead
Dreadful company who treat staff like cattle.
Unless you're mates with one of the many teenage managers; there is no way to advance.You're essentially a battery hen. They time everything and treat you like a child.
Team Leader in Bangor, County Down
Avoid if you want a life outside work
High turnover of staff! I don't think that in the years I was there that I met anyone who genuinely enjoyed it. A lot of unofficial promotions by higher management and when this is questioned they manage people out the door. I witnessed this lots of times was even told by higher management about a "hit list" they had of employees that they wanted pushed out and other managers who were helping make this happen. This was usually by putting them onto personal development plans, changing their shifts, taking set hours away and just making their shifts awkward for them. Fail to comply with PCI standards when dealing with customers payment details etc. Witnessed this and raised concerns with higher management multiple times during my time there. I even raised the issues with their regional manager who ignored me completely. They basically dictate hours that your working with a "either you work or you leave" attitude. They have no regard for the mental wellbeing of their employees and it wasn't uncommon to see some of them having panic attacks or bursting into tears. They also did satisfaction surveys every year where they hand picked people to go into a room usually in HR and use computers there to fill in the surveys. These were hand picked employees who were friends with their managers.