Teleperformance Careers and Employment

This position was not for me due to the time scale you had for each customer, every call is different but 6minutes was the maximum they expected you to have listened to the customer and resolved the matter,some customers spoke longer and I didn't like having to rush them just to make the team target's look good but it might suit other people, I was working on the student loans England which is more fast paced than other companies they help.

Customer Service Advisor in Glasgow City Centre, Glasgow

on 19 April 2021

Typical outsourcing company, only care about stats, don't care about easily replaceable staff

If you are desperate and or looking for a short term job and don't really care about advancement then give them a go provided you are happy to treated like a robotic processing monkey.

CUSTOMER SERVICE ADVISOR in Ashby-De-La-Zouch, Leicestershire

on 2 April 2021

Don’t work here

I worked for teleperformance for about 5 months and it was the worst experience of my life ! Terrible management who offer absolutely no support and you are just thrown into the deep end straight away. Most customers are horrible and you are given 0 support with that too. This job caused me to have sever mental health issues before I finally left.

Customer Service Advisor in Glasgow, Glasgow

on 28 March 2021

Worst Company

This is the worst company I have ever worked for. They don't take mental health issues seriously and you are ignored all of the time. If you have a question, don't bother asking because you will never get the answer. Management is ridiculous, they are quick to get on at you if something is going wrong at your end but whenever you need support you don't get it. This is my experience working on two different campaigns for them. Targets are unachievable and unrealistic. Training is very poor and you're expected to know everything and be able to do the job with no errors. I wouldn't recommend working here to anyone.

Call Handler / Customer Assistant in Bristol

on 25 March 2021

A company that only cares about stats

(Sorry for how long this is)The people are pretty nice, and I think if you have a thick skin and don't mind not really knowing what you're doing on calls and are okay with feeling like you're performing badly every work day with little support you'd probably be fine, but if not it'll most likely be a miserable experience as the company seemed poorly managed.I started on a temporary campaign and then switched to a permanent one during which it became clear that all the company cares about are the number of calls you take. I started the training for the new campaign in a group of around 30 or 40 people and was 1 of 4 people left after finishing the training that was supposed so be 4 weeks long but was cut short. First live calls are always nerve-racking for many but in this situ the training didn't prepare us for live calls at all and there was little to no support in grad bay for our first few weeks on calls with lots of contradicting guidance floating around for both campaigns. I also overheard a manager on a pc behind me talking about how no-one in management knew what was happening on the new campaign. There was no structure for call monitoring and no matter how hard someone struggled on the new campaign they wouldn't switch us back to the temporary one if you'd completed the training, despite still recruiting from the outside for the old temporary one. (I only learned through another colleague after finishing training that if we had missed 3 consecutive days of training we would have been moved back to another campaign.)Management didn't seem to care how badly you thought you were doing or whether you cried at your desk due to the pressure and didn't take us seriously when another colleague revealed how much of a toll this was taking on their mental health. It took weeks for me to be able to view my new contract as each manger I asked had a different response and couldn't really help until I eventually asked someone who was able to send it to me on the spot with no hassle, so I think with a lot of things management just weren't told things and there were lots of mixed messages. After asking multiple times to move campaign and trying to stick out the live calls for a month I eventually quit, which I guess they were probably waiting for as there's a high turnaround in this sort of job.

See all reviews

What would you say about your employer?

Help fellow jobseekers by sharing your unique experience.

Write a review

Questions and answers

People have asked 72 questions about working at Teleperformance. See the answers, explore popular topics and discover unique insights from Teleperformance employees.

Why did you leave your job at Teleperformance?

What would you suggest Teleperformance management do to prevent others from leaving?

What is the organisational culture at Teleperformance?

What questions did they ask during your interview at Teleperformance?

Why is there such a high turnover of staff?They've rung me twice to try and get me to a group interview, but. they sound awful.

How should you prepare for an interview at Teleperformance?

What is the paid holiday policy like at Teleperformance? How many days do you get per year?

Is it monthly pay?

Is wages paid monthly or weekly? Or during training will I get paid weekly?

Why did you leave your job at Teleperformance?

What is the organisational culture at Teleperformance?

What is the work environment and culture like at Teleperformance?

See questions about:

See all Q&A

Interview insights

Insights from 491 Indeed users who have interviewed with Teleperformance within the last 5 years.

Average experience

Interview is easy

Process takes about a day or two

Interview questions

Will you take me out on a day at the races with champagne and betting money.

Shared on 22 January 2018

> Customer service experience > Management experience > Key skills and abilities that would make you right for the role > How to drive and deliver great customer service

Shared on 1 October 2017

What are your thoughts on man love and same gender marriage

Shared on 25 August 2017

Explore interviews