Customer Service Adviser in Erskine
Fast paced,target driven
This position was not for me due to the time scale you had for each customer, every call is different but 6minutes was the maximum they expected you to have listened to the customer and resolved the matter,some customers spoke longer and I didn't like having to rush them just to make the team target's look good but it might suit other people, I was working on the student loans England which is more fast paced than other companies they help.
Customer Service Advisor in Glasgow City Centre, Glasgow
Typical outsourcing company, only care about stats, don't care about easily replaceable staff
If you are desperate and or looking for a short term job and don't really care about advancement then give them a go provided you are happy to treated like a robotic processing monkey.
CUSTOMER SERVICE ADVISOR in Ashby-De-La-Zouch, Leicestershire
Don’t work here
I worked for teleperformance for about 5 months and it was the worst experience of my life ! Terrible management who offer absolutely no support and you are just thrown into the deep end straight away. Most customers are horrible and you are given 0 support with that too. This job caused me to have sever mental health issues before I finally left.
Customer Service Advisor in Glasgow, Glasgow
This is the worst company I have ever worked for. They don't take mental health issues seriously and you are ignored all of the time. If you have a question, don't bother asking because you will never get the answer. Management is ridiculous, they are quick to get on at you if something is going wrong at your end but whenever you need support you don't get it. This is my experience working on two different campaigns for them. Targets are unachievable and unrealistic. Training is very poor and you're expected to know everything and be able to do the job with no errors. I wouldn't recommend working here to anyone.
Call Handler / Customer Assistant in Bristol
A company that only cares about stats
(Sorry for how long this is)The people are pretty nice, and I think if you have a thick skin and don't mind not really knowing what you're doing on calls and are okay with feeling like you're performing badly every work day with little support you'd probably be fine, but if not it'll most likely be a miserable experience as the company seemed poorly managed.I started on a temporary campaign and then switched to a permanent one during which it became clear that all the company cares about are the number of calls you take. I started the training for the new campaign in a group of around 30 or 40 people and was 1 of 4 people left after finishing the training that was supposed so be 4 weeks long but was cut short. First live calls are always nerve-racking for many but in this situ the training didn't prepare us for live calls at all and there was little to no support in grad bay for our first few weeks on calls with lots of contradicting guidance floating around for both campaigns. I also overheard a manager on a pc behind me talking about how no-one in management knew what was happening on the new campaign. There was no structure for call monitoring and no matter how hard someone struggled on the new campaign they wouldn't switch us back to the temporary one if you'd completed the training, despite still recruiting from the outside for the old temporary one. (I only learned through another colleague after finishing training that if we had missed 3 consecutive days of training we would have been moved back to another campaign.)Management didn't seem to care how badly you thought you were doing or whether you cried at your desk due to the pressure and didn't take us seriously when another colleague revealed how much of a toll this was taking on their mental health. It took weeks for me to be able to view my new contract as each manger I asked had a different response and couldn't really help until I eventually asked someone who was able to send it to me on the spot with no hassle, so I think with a lot of things management just weren't told things and there were lots of mixed messages. After asking multiple times to move campaign and trying to stick out the live calls for a month I eventually quit, which I guess they were probably waiting for as there's a high turnaround in this sort of job.