Tenpin Employee Reviews
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Good stop gap
CSA - Customer Service Assistant (Former Employee) - Stafford - 8 August 2022
Indeed featured review
The most useful review selected by Indeed It’s a great job for an in between job- and company befits were great , progression can be difficult but it depends what you want. It’s not an overly hard job but can be demanding at busy times of year but would still reccomend as you can also make great friendships along the way.
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Receptionist
Customer Sales Assistant (Former Employee) - Eastbourne - 24 July 2022
I am an ex employee at tenpin and I have never come across a company that treats staff so unfairly and so disrespectfully, I had quit my job and the managers were so informal when I left and didn’t even reply to me when I quit.. would think twice about applying to this company.. wouldn’t recommend
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Insights into Tenpin
Areas for improvement
- Energising work tasks
- General feeling of work happiness
- Sense of belonging
Not Fun. Also not appreciated for the amount you do. Its a JOKE
Customer Service Assistant (Former Employee) - Rochdale, Greater Manchester - 20 July 2022
You are constantly on your feet. Never have a chance for yourself. Also in peak shifts you may NOT get a break because there are limited staff members so it can become quite draining. You will love the staff members but not the work place SO glad I'VE LEFT!!!!. Minimum wage aswell. Staff should deserve more.
Pros
Being able to hand my notice in and leave
Cons
Long hours with such little pay for how much I did
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Although fun. Management are terrible.
Customer Service Assistant (Current Employee) - Rochdale - 17 July 2022
When I started off working here it was amazing. Great friends, okay hours and the management were really helpful. I tried really hard to fit in and luckily for me I was one of the staff that was able to make friends very quickly. As time went on, I noticed a few things I didn’t like with management, in the chat used by staff and managers, they seemed to sound really nasty in the messages, and although we followed authorities by management, everything that was slightly amiss seemed to be recognised and we were blamed. Going in I asked what the environment was like and my manager said there was a lot of cliques and some found it tricky to fit in. A lot of people quit after the first few weeks and I could understand why. There is a lot of drama between staff and it’s sometimes brought into work which makes it awkward especially if you’re new trying to make friends. A lot of staff use the office just as a place to relax which is usually the manager favourites. When this happens there’s sometimes just one or two staff members left on the floor which can make things really difficult. Overall, I have made some amazing friends, for life hopefully. We’ve all bonded so amazingly and I think it’s because we all share alot of the same difficulties there. If you’re a young person looking for part time work on the weekends and to make some new friends, it’s great. I’d say leaving school or early college. It’s great.
Pros
Free food and drink plus free bowling
Cons
Weekend hours. And limited weekday shifts
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Fast Paced
Customer Service Assistant (Current Employee) - Edinburgh, City of Edinburgh - 6 July 2022
Tenpin is good if you’re looking for something fast paced that involves a lot of problem solving and collaboration. The pay isn’t great for certain age brackets but they do offer free meals which isn’t too bad. It’s good for someone wanting a lot of variety in their day to day as you’ll never be bored during peak times.
Pros
Free Lunch
Cons
Late Nights
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Toxic
Kitchen Assistant (Former Employee) - London, Greater London - 29 June 2022
A toxic place to work.. poor management nothing gets dealt with the blame is passed into the staff.. the only good point is the staff that you work with that makes your shift a little better..
Pros
Nothing
Cons
Everything
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Enjoyable
Deputy Manager (Current Employee) - Stafford - 26 June 2022
Enjoyable place to work, friends have been made and will be kept throughout the years. This job allows progression and training schemes to allow development.
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Friendly employee level staff, horrible management.
Customer Service Assistant (Current Employee) - Cambridge - 31 May 2022
Young friendly staff environment, great work culture among the customer service assistants. Horrible toxic management system where staff are belittled, berated and punished for out of work commitments, being off sick, having mental or physical problems, disabilities and defending yourself from their awful mistreatment.
Pros
Decent pay and good social aspect.
Cons
Horrible work hours, terrible management, mistreatment etc
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Hard work
CSA - Customer Service Assistant (Former Employee) - Leeds City Centre, West Yorkshire - 30 May 2022
You’re expected to do so so many jobs through out the shift. You are never left to chill even if it is quiet so don’t be lazy! They always find jobs for you and if you are a lad, expect to do all the dirty jobs. You get very little thanks from your managers for work you put in. Shift pattern is unsociable and changes up to days before so don’t make plans! Terrible pay, unpaid breaks. Constantly monitored by CCTV by management and they almost look around just to tell you to do something while they sit doing nothing. Or should I say stand as if you’re caught sitting they discipline you. Very strictYou get free lunch but you’ll soon turn to bringing your own as your body can take only so much deep fried chicken and chips from the dirty kitchen.
Pros
Free lunch
Cons
Unsociable hours. Unrewarding
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Good workplace.
It's a fun workplace everyone is really friendly but the working hours are quite confusing sometimes, since some people need their shifts covered, but overall it's a good place to work.
Pros
Nice co-workers
Cons
Confusing working hours
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Jobs at Tenpin
Bad management
Customer Service Assistant (Current Employee) - Plymouth - 16 May 2022
Biased management, rubbish pay and hostile work environment. Promised shifts you aren’t given and get called in to cover at least once a week because no one wants to come in.
Pros
Free food
Cons
Never get breaks No reliability with shifts Bad pay
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Not a good place to stay for long
Customer Service Assistant (Current Employee) - United Kingdom - 13 May 2022
Management isnt great, you dont have job security as people are always let go for no reason and youre always thinking youre next to be fired. However, pay is decent and good team members to work with and occasional free staff meals.
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It’s a alright place to work
Customer Assistant (Current Employee) - Cambridge, Cambridgeshire - 10 May 2022
The people that you work with are lovely but management it confusing as different managers have different rules for what you should and shouldn’t be doing. Your shifts also tend to change without you being told.
Pros
Free food, discounts on many things.
Cons
Never really knowing when your going to work.
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good place to work, nice people
Customer Service Assistant (Former Employee) - Camelon, Falkirk - 10 May 2022
the work pacing isn't consistent, speaking for myself can't say I really learned much on the job but they do train you if necessary and will support you as neededprobably the hardest part of the job is having to work on your own in the kitchen during rush hour, otherwise it's not bad at all; it helps that the managers and staff working there are nicemaybe the pay could be higher for kitchen staff, but otherwise it seems about right
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Not a place to stay long
Customer Service Advisor (Former Employee) - Camberley - 3 May 2022
It was alright after a few days then slcertain managers got too rude and in your face. Whenever situations would arise and you’d call in they wouldn’t pick up the phone - but punish you for not turning up
Pros
Free food
Cons
Shifts Pay Not respected
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Don't bother. Unprofessional management. Stressful, overworked and under-paid
Customer Service Assistant (Former Employee) - London, Greater London - 29 April 2022
Started there part-time (evening and weekends), within a couple of weeks was doing 35 hour weeks as they were so under staffed. Had several conversations with management regarding hours and the rota would be OK for one week then revert back to long hours. When I decide enough was enough one manager told me all my reasons for wanting to leave were because I had changed and was stressed (any wonder!!) and after that just completely stopped talking to me. Completely unprofessional, glad I'm out of there.
Pros
Free bowling
Cons
Under staffed, stressful and unprofessional management
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The only positive is the people you work with
Customer Service Assistant (Former Employee) - North West - 28 April 2022
Overworked, undertrained yet expected to know how to do everything then yelled at when you can't. The people you work with are usually lovely and the only redeeming factor, some of the managers are lovely too but others have no clue what they're doing and take it out on the underpaid CSA's. You get paid very little to deal with awful customers and far too much of a workload. There's absolutely no chance of a work/life balance either as all day shifts aren't uncommon. Also if you get trained in the diner you have to deal with customers complaining about the quality of the food as if you personally made it by scratch and chose the prices when it's all frozen stuff.
Pros
Your colleagues might be great but that's it.
Cons
Long hours, underpaid, incompetent management, awful customers.
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Toxic management
Customer Service Assistant (Former Employee) - Coventry - 24 April 2022
Work mates were friendly. Took me in like family. But the management were awful! The GM was a weirdo. That looked up all the female workers and you get the point. When I needed help, I radioed through for someone to come. No one came. Then the GM came over and had a go at me for not addressing who.
Pros
Free lunch. Free bowling
Cons
Put me on kitchen when wasn’t trained. 15 hour shift. Back in the next morning at 9-5.
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Minimum wage Minimum effort
Receptionist (Former Employee) - Acton, Greater London - 18 April 2022
Work smarter not harder, and with saying that you'll have to work hard for minimum wage. Hard to balance work life and home life as rota is often late up and you only get a week's rota at a time so can't make definite plans. Even if you do your shifts could change at a moments notice. The higher ups fail to recognise or properly reward those working in sites for all the hardwork, without the staff actually serving customers the company would have collapsed years ago. It probably helps their competitors are just as bad as they are. Majority of staff I have had the pleasure of working with have been fantastic, but feel a lot failed due to inadequate training and no input from managers except from at your monthly probation reviews. Trying to get trained by a colleague who also has to serve a lot of customers is a bit of a joke. It would have been better if a lower ranking manager, like the unit supervisor, was given the task of thoroughly training you. Instead you're shown the basics in an hr or so and then that's it you're left to it.
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Loved it
N/A (Former Employee) - Nantwich, Cheshire - 7 April 2022
Tenpin is a challenging but rewarding business. It is full of amazing people and I enjoyed every minute of my time there. Head office can be helpful and those I did meet were great.
Pros
Development, Great people and support
Cons
Challenging at times
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Awful workplace
Customer Services Assistant (Current Employee) - Gloucester, Gloucestershire - 14 March 2022
Terrible, all members of staff are stressed to the max as not enough staff to keep up with the busy environment, staff and managers get stressed and take frustrations out on younger employees, no work life balance and for minimum wage it is really not worth it. A definite no from me
Pros
Free meal
Cons
Very long hours, no chance to do anything other than work
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Ask a question about working or interviewing at Tenpin. Our community is ready to answer.Ask a QuestionOverall rating
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Ratings by category
2.8 out of 5 stars for Work/Life Balance
2.5 out of 5 stars for Salary/Benefits
2.7 out of 5 stars for Job security/advancement
2.7 out of 5 stars for Management
2.9 out of 5 stars for Culture
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