Meets national average
Salary estimated from 4 employees, users, and past and present job advertisements on Indeed in the past 36 months.Last updated: 04 June 2021
Reviews for Help Desk Analyst at Tensor PLC
Hard working place
My main roles for this job will be to answering inbound calls from customers and to log emails. Customers who have our time and attendance equipment/software will call in with faults. I will try and solve this over the phone via a remote session, some faults may have to be escalated to engineering/software/testing depending on the fault. Since being in this job I have learnt some basic networking skills. My problem solving skills are a lot better as well. I have learnt how to work under pressure with strict SLA meetings. The most enjoyable part of the job- When you solve a call that you have had on your list for a few months and have made the customer happy. I also enjoy the people I work with, it is very important to get along with everyone you work with.
Good holiday entiltment, easy to book holiday off if needed. Good co workers and managers
Was this review helpful?
How much should you be earning?
Tell us about you and get an estimated calculation of how much you should be earning and insight into your career options.