Thames Water Utilities Limited Careers and Employment

Fast paced constantly taking calls one after the other. Management think they are something special and there is a massive belittling and bullying culture. Obsessed with stats and targets

Customer Service Advisor in Swindon

on 8 May 2022

Great place to work

Fantasise and fair place to work. Great support. All of the managers are great. Plenty of room for progression. Always understanding around home life.

Multiple Roles in Swindon, Wiltshire

on 25 April 2022

Don’t do it

Worked in a few departments here. Supposed to have monthly one to ones and weekly coaching. Doesn’t happen. Inconsistent. Some managers care but others just care about ‘looking good’ to higher management. Specialists have always been great and the most caring towards agents but managers on the other hand just care about stats etc. working elsewhere has made me realise how underpaid I was for the work I was completing. If you want something long term- I do not recommend Thames 🥴

Customer Service Advisor in Swindon, Wiltshire

on 8 April 2022

Fast paced but you get a lot of support

Working in the customer service team in billing is bound to present a fast paced everyday work environment with calls you take being timed and the quality of your calls being monitored which is great for personal growth if you want to progress within the business. The more you know about all aspects of troubleshooting customer’s enquiries regarding billing, the more at ease you’d feel about handling calls.

Drainage Engineer in Beckton, Greater London

on 24 March 2022

Good friendly bunch

I’ve been bk here 7years wages are ok but could be better but has good work and life balance and there are. Good bunch of lads and girls working accross the board but it’s not for everyone but it’s a good job.to learn skills for a career

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Interview insights

Insights from 118 Indeed users who have interviewed with Thames Water Utilities Limited within the last 5 years.

Average experience

Interview is average

Process takes about a week

Interview questions

Why you won’t a job here😩😩.

Shared on 9 September 2021

They focus on problem solving and ask you what you would do if you faced certain Water industry situations, i.e leaking water mains

Shared on 30 July 2018

The interview was very much role play based, with question of possible phone calls you may recieve as a customer service assistant. You would have to choose the responses to the customers question that you believed to be correct.

Shared on 18 April 2017

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Thames Water Utilities Limited