Thames Water Utilities Limited
Happiness score is 56 out of 100
3.4 out of 5 stars.
Get weekly updates, new jobs, and reviews

Thames Water Utilities Limited Careers and Employment

Work happiness

Scores based on about 11 responses to Indeed's survey on work happiness
Do people feel happy at work most of the time?
Do people feel they can get support and encouragement from colleagues at work?
Do people feel their manager helps them succeed?

About the company

  • Founded
  • Industry
    Energy, Mining, Utilities
Learn more


Browse jobs by category

Installation & Maintenance

35 jobs


Salary estimated from 13.6K employees, users, and past and present job advertisements on Indeed.

Rating overview

Rating is calculated based on 110 reviews and is evolving.



Customer Service Advisor in Swindon, Wiltshire
on 21 April 2022
Fast paced
Fast paced constantly taking calls one after the other. Management think they are something special and there is a massive belittling and bullying culture. Obsessed with stats and targets
Customer Service Advisor in Swindon
on 8 May 2022
Great place to work
Fantasise and fair place to work. Great support. All of the managers are great. Plenty of room for progression. Always understanding around home life.
Multiple Roles in Swindon, Wiltshire
on 25 April 2022
Don’t do it
Worked in a few departments here. Supposed to have monthly one to ones and weekly coaching. Doesn’t happen. Inconsistent. Some managers care but others just care about ‘looking good’ to higher management. Specialists have always been great and the most caring towards agents but managers on the other hand just care about stats etc. working elsewhere has made me realise how underpaid I was for the work I was completing. If you want something long term- I do not recommend Thames 🥴
Customer Service Advisor in Swindon, Wiltshire
on 8 April 2022
Fast paced but you get a lot of support
Working in the customer service team in billing is bound to present a fast paced everyday work environment with calls you take being timed and the quality of your calls being monitored which is great for personal growth if you want to progress within the business. The more you know about all aspects of troubleshooting customer’s enquiries regarding billing, the more at ease you’d feel about handling calls.
Drainage Engineer in Beckton, Greater London
on 24 March 2022
Good friendly bunch
I’ve been bk here 7years wages are ok but could be better but has good work and life balance and there are. Good bunch of lads and girls working accross the board but it’s not for everyone but it’s a good learn skills for a career

What would you say about your employer?

Help fellow jobseekers by sharing your unique experience.

Questions and answers

People have asked 18 questions about working at Thames Water Utilities Limited. See the answers, explore popular topics and discover unique insights from Thames Water Utilities Limited employees.

See questions about:

  • Interviews
  • Benefits
  • Hiring Process
  • Salaries
  • Working Hours
  • Background Check
  • Dress Code
  • Part Time Jobs
  • Promotion
  • Working Culture
  • Working Environment
  • Work Life Balance

Interview insights

Insights from 118 Indeed users who have interviewed with Thames Water Utilities Limited within the last 5 years.

Average experience
Interview is average
Process takes about a week

Interview questions

Why you won’t a job here😩😩.

Shared on 9 September 2021

They focus on problem solving and ask you what you would do if you faced certain Water industry situations, i.e leaking water mains

Shared on 30 July 2018

The interview was very much role play based, with question of possible phone calls you may recieve as a customer service assistant. You would have to choose the responses to the customers question that you believed to be correct.

Shared on 18 April 2017

People also viewed

  • Companies
  • Thames Water Utilities Limited