Operations Manager in London, Greater London
Productive and Challenging Work Place
At Thames, there was always room for progression. The daily challenges were hard work yet achievable.
The hardest part of the job was getting departments to work and liaise with eachother at all times. The most enjoyable part of the job was the interactions with staff, hitting targets and visiting the general public.
CSA - Customer Service Assistant in Swindon, Wiltshire
Don't be fooled by the salary, Thames Water don't care about you as an employee. They prioritise unrealistic targets over the wellbeing of the employees who make them, and the customers. Training was all good, we were told to put the customer first no matter what, and take our time with their queries and investigate what you can... However, when we got onto the floor, we were basically told to hurry up the call, we were unable to take breathers between calls without it negatively impacting you someway. It got so stressful to the point I had more bad days than good, and got overwhelmed very easily as a result. Support network is a joke, they're only interested if your call is over 20 minutes, just to save their backsides figure-wise! Otherwise all we have from them is them saying "use the intranet", yet I thought their job was supposed to be helping us? Also we weren't trained in specific things and yet were expected to know absolutely everything! Also feels like theyre spying on you to the point you can't breathe! As someone with a learning disability, I found the support network shockingly barbaric. This the most pressurising and mental health draining job I've ever been in and I wouldn't recommend it to my worst enemy. No wonder there's such a high turnover! Don't be fooled by "putting the customer first", it's all a con!
Customer planner in Slough, Berkshire
A very disjointed company that needs a radical shake up.
Too many process that even management have no idea about at times or even pass on until things go wrong. Communication from management is extreemly poor.
Nothing is consistent. Very target driven company. You are also monitored every second of the day by software.
Incident Manager in Reading, Berkshire
They look after you
Very well organised. Communications are regular. Collaborative meetings work and pleasure. Great culture to work in. Absolutely 5 star during Covid lockdown. Looked after everyone. Very caring and flexible. Lots of opportunities to grow within the company
Case Manager in Swindon, Wiltshire
For a big company they do not deliver they have to much pressure from the regulators.
Departments don’t communicate with one another becomes frustrating. Management are bullies