Thames Water Utilities Limited Careers and Employment

At Thames, there was always room for progression. The daily challenges were hard work yet achievable. The hardest part of the job was getting departments to work and liaise with eachother at all times. The most enjoyable part of the job was the interactions with staff, hitting targets and visiting the general public.

Drainage engineer in Reading

on 5 April 2021

Fun working

Management looking after it's self no back up at allNo one wants to help each other Some shift.mangers are willing to help that are the ones with many years of service

CSA - Customer Service Assistant in Swindon, Wiltshire

on 26 February 2021

Steer clear

Don't be fooled by the salary, Thames Water don't care about you as an employee. They prioritise unrealistic targets over the wellbeing of the employees who make them, and the customers. Training was all good, we were told to put the customer first no matter what, and take our time with their queries and investigate what you can... However, when we got onto the floor, we were basically told to hurry up the call, we were unable to take breathers between calls without it negatively impacting you someway. It got so stressful to the point I had more bad days than good, and got overwhelmed very easily as a result. Support network is a joke, they're only interested if your call is over 20 minutes, just to save their backsides figure-wise! Otherwise all we have from them is them saying "use the intranet", yet I thought their job was supposed to be helping us? Also we weren't trained in specific things and yet were expected to know absolutely everything! Also feels like theyre spying on you to the point you can't breathe! As someone with a learning disability, I found the support network shockingly barbaric. This the most pressurising and mental health draining job I've ever been in and I wouldn't recommend it to my worst enemy. No wonder there's such a high turnover! Don't be fooled by "putting the customer first", it's all a con!

Customer planner in Slough, Berkshire

on 13 August 2020

A very disjointed company that needs a radical shake up.

Too many process that even management have no idea about at times or even pass on until things go wrong. Communication from management is extreemly poor. Nothing is consistent. Very target driven company. You are also monitored every second of the day by software.

Incident Manager in Reading, Berkshire

on 25 June 2020

They look after you

Very well organised. Communications are regular. Collaborative meetings work and pleasure. Great culture to work in. Absolutely 5 star during Covid lockdown. Looked after everyone. Very caring and flexible. Lots of opportunities to grow within the company

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Interview insights

Insights from 42 Indeed users who have interviewed with Thames Water Utilities Limited within the last 5 years.

Average experience

Interview is average

Process takes about a week

Interview questions

They focus on problem solving and ask you what you would do if you faced certain Water industry situations, i.e leaking water mains

Shared on 30 July 2018

The interview was very much role play based, with question of possible phone calls you may recieve as a customer service assistant. You would have to choose the responses to the customers question that you believed to be correct.

Shared on 18 April 2017

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