Thames Water Utilities Limited Employee Reviews
United Kingdom85 reviews
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At Thames, there was always room for progression. The daily challenges were hard work yet achievable. The hardest part of the job was getting departments to work and liaise with eachother at all times. The most enjoyable part of the job was the interactions with staff, hitting targets and visiting the general public.
Don't be fooled by the salary, Thames Water don't care about you as an employee. They prioritise unrealistic targets over the wellbeing of the employees who make them, and the customers. Training was all good, we were told to put the customer first no matter what, and take our time with their queries and investigate what you can... However, when we got onto the floor, we were basically told to hurry up the call, we were unable to take breathers between calls without it negatively impacting you someway. It got so stressful to the point I had more bad days than good, and got overwhelmed very easily as a result. Support network is a joke, they're only interested if your call is over 20 minutes, just to save their backsides figure-wise! Otherwise all we have from them is them saying "use the intranet", yet I thought their job was supposed to be helping us? Also we weren't trained in specific things and yet were expected to know absolutely everything! Also feels like theyre spying on you to the point you can't breathe! As someone with a learning disability, I found the support network shockingly barbaric. This the most pressurising and mental health draining job I've ever been in and I wouldn't recommend it to my worst enemy. No wonder there's such a high turnover! Don't be fooled by "putting the customer first", it's all a con!
Mon-Fri, break entitlements, free coffee, pay
Pressurising, damaging to mental health, lack of support, useless senior management who dont give a cr*p, everything else
Too many process that even management have no idea about at times or even pass on until things go wrong. Communication from management is extreemly poor. Nothing is consistent. Very target driven company. You are also monitored every second of the day by software.
They will accept most poeple
Little or no support. No praise or encouragement
Very well organised. Communications are regular. Collaborative meetings work and pleasure. Great culture to work in. Absolutely 5 star during Covid lockdown. Looked after everyone. Very caring and flexible. Lots of opportunities to grow within the company
Worked there for 6 years. Management has always been p**s poor. They will stab you in the back in a heart beat. They want you to play buy the rules, but soon goes out the door as everything is always "favours", thats when they s**t on you and kick you out the door. Just make sure you read the policy's with a fine tooth comb!!
This company displays many of the worst traits of the public sector in the 80's. There is a strong blame culture and nepotism is alive, well and thriving. Projects are approved without proper articulation of benefits, let alone a business case. And yet another business run by powerpoint. Way too many incompetent managers and not enough people involved in delivery. Toxic.
Working on a client side as always integrated me as i can see the project from start to finish. Its an great experience it has given me an opportunity to work in all sorts of projects from low key to national disaster projects where you making the difference.
I worked for this company for 6 years. The first three years were great, however I became seriously ill and was in hospital for a long time. When I returned my job which I’d worked so hard for was taken from me. I was passed pillar to post, and was isolated. I was sent to occupational health so many times as they tried to take me to a dismissal because I was under hospital care, that the nurse pointed out to them that she would report them if it continued. I had no option but to leave
Restructured every 6-9 months for the last 5 years...Quote from HR 'we cant get the changes done in the system before we are planning the next one' Lack of consistent direction. Multiple senior changes over the last 3 years, at least 3 of current exec are working out their notice.
I would imagine that starting at Thames Water is probably the single biggest mistake I have ever made. Looks great until you realise that they cannot hold on to people and excessive hours are required. The base wage is not what is promised and what you negotiate on interview is what you are stuck with + yearly company pay rise, there isn't any structure to go up incrementally within your grade unless you change jobs and if you are already at a higher Process grade you're knackered. Morale, overall, where I work is awful with very few willing to put any effort in.
I only left as a result of water deregulation and being part of the retail team that TUPED to another water retailer. I very much enjoyed my time at Thames Water and found it was a friendly and professional place to work. Plenty of opportunity for those seeking advancement. I enjoyed my time despite some pressure and stress, but would still have no hesitation to recommend as a good place to work.