Thames Water Utilities Limited
Happiness score is 55 out of 100
3.3 out of 5 stars.
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Thames Water Utilities Limited Employee Reviews

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Location
United Kingdom109 reviews

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3.6Work-life balance

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It’s good company no stress good peoples good trucks overtime if you like it no rush no pressures it’s ok nights are slow pace little works as dark so it’s nice to relax shave and have coffee with team thank you
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Good pay, bad management

The pay is good (mainly because they’re terrified of the union reps within their ranks) but the management are very clicky and if one don’t like you, they tend to all have a problem. Good career progression, if you manage to last 3-5 years you’ll see yourself with Atleast 1-2 promotions and leaving on Atleast a few more grand than you started on.
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Insights into Thames Water Utilities Limited

Based on 13 survey responses
What people like
  • Supportive environment
Areas for improvement
  • Sense of belonging
  • Energising work tasks
  • Overall satisfaction

Horrible place to work

Not a great place to work. Poor for mental health and shocking management. They act customer driven but it’s not like that. All selfish, avoid at all costs and please read the other reviews before applying for this job. It’s not an exaggeration, you’ll come home most days upset and drained. Lack of support, management only say certain things to ‘help’ because they have to, not because they care for you. And they act like they care for customer queries but they actually only care about you having a fast phone call and straight into the next call. referring the customer elsewhere always. And if you’re ill? Don’t even bother mentioning it, management getting their stats is more important than your physical and mental health. And IF you have days off ill, management will slag you off constantly, I heard it within my team daily

Pros

Nothing

Cons

Everything
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Zero structure & support

Started a position on their new billing system & was provided with Zero training, little to no support & left to manage a team with zero knowledge including an offshore team that were also new to the business
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Just don't! Awful employers

Terrible training, terrible inept management target driven! Customer service doesnt matter, only manager's targets! High staff turnover and they wonder why....

Pros

Hours/shift pattern

Cons

Everything else
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Great place to work

Fantasise and fair place to work. Great support. All of the managers are great. Plenty of room for progression. Always understanding around home life.
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Don’t do it

Worked in a few departments here. Supposed to have monthly one to ones and weekly coaching. Doesn’t happen. Inconsistent. Some managers care but others just care about ‘looking good’ to higher management. Specialists have always been great and the most caring towards agents but managers on the other hand just care about stats etc. working elsewhere has made me realise how underpaid I was for the work I was completing. If you want something long term- I do not recommend Thames 🥴
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Fast paced

Fast paced constantly taking calls one after the other. Management think they are something special and there is a massive belittling and bullying culture. Obsessed with stats and targets
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Fast paced but you get a lot of support

Working in the customer service team in billing is bound to present a fast paced everyday work environment with calls you take being timed and the quality of your calls being monitored which is great for personal growth if you want to progress within the business. The more you know about all aspects of troubleshooting customer’s enquiries regarding billing, the more at ease you’d feel about handling calls.

Pros

Job stability

Cons

Processes can lack flexibility
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Good friendly bunch

I’ve been bk here 7years wages are ok but could be better but has good work and life balance and there are. Good bunch of lads and girls working accross the board but it’s not for everyone but it’s a good job.to learn skills for a career
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Clicky uncaring morale lacking company

Unfortunately had the displeasure of working for Thames for about a year. The targets and stats I had to hit weren’t an issue I found I did really well in that area. My QM’s on the other had were very up and down the QM check list seems as if it is made to make people fail you feel useless and less than when you don’t get a 90% or above and management only care about what you would look like on paper. There is clicks and the chance of progression is minimal to none unless you know the right person so applying yourself and learning stands for nothing. Lost someone in my family while working there and when taking some time to grieve I was constantly called by the company pressured to come into work as we were very busy ended il being forced to get signed of for only two days to simply be left alone before it affected my mental health. All In all the staff at level 8 are the best. Everyone else is selfish.
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Overrated extreme pressure

Overrated extreme pressure management are very very clicky if you do not do what you asked when you’re asked there’s a problem regular drug tests lorries are all shared between night staff and a staff never have all the equipment you need
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Great people and management

Great business where I gained so much good experience. Great people to work with and enjoyed every day. Worked my way through from Water Regulations Inspector to Technical Advisor to Field Operations Manager.
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Very nice company

Enjoyed working there. Staffs and management helpful. Good work environment. Maintaining safety precautions. Good food in canteen Enjoyed every bit of my life there. No drastic pressure. Finish your work on time and you can enjoy your day. Good view while working. Environment friendly. Toilets are Clean.

Pros

Very cooperative
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6 years and still here!

Friendly atmosphere, good mix of people to work with. Handled the Pandemic really well and switched to hybrid working for most roles since.Easy to progress your career with Thames if you have the right attitude. Communication throughout the business can be a problem due to how spread over the company is but it's improving each year.

Pros

Good Annual Leave policy, Remote working for most office based jobs, Friendly people, Nice office atmosphere, Fair pay (not the best but fair), Good stance towards Mental Health.

Cons

Parking isn't great (however not as much of an issue now), Fairly brutal sickness policy (4 occasions before trigger), Benefits package not always clear, Slow/unresponsive HR team.
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Chaotic place

One day doing one job. Next another. Training is poor to non existent. Senior Managers say stats dont matter but then constantly ask you why not hit targets. Targets impossible to reach. Change mind daily. Workers very nice, friendly, clean. Offer to hybrid work. But beyond that moral was not good.

Pros

Clean office. Kitchen facilities. Coffee bar with sandwiches, hot food. Was canteen but not open as Covid. Might now be open

Cons

Middle of industrial estate, Hard to reach with no car, Very difficult with no training. Nobody seems to care if not trained but expect you do to your job, Changing jobs all time to roles never done, toxic management
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Don't work here

Other review sum it up pretty well management are only in it for themselves don't really care about there team.Colleagues are what make the job but constantly being micro managed and toxic management make it horrible lasted 2 months and left Training was great then thrown onto your team and show completely different work and expected to know it without help

Pros

Colleagues pay

Cons

Shift patterns Management Training
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it was okay not the best place to work at

pay isn’t great and boring better doing something else people were okay management is very poor and have favours there…vans dirty and smelly but was ok i guess

Pros

was fun ish

Cons

moneyb
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Toxic culture. Management hasn't got a clue what they're doing,

It seemed like a good place to work at first until you realise how bad the Management is. The environment is toxic, everybody talks behind eachothers backs, the pay is not in line with other departments who do less work. Complaints and bullying get covered up, you also get treated to and spoken to ltke a child by some managers.q

Pros

Wfh, Easy job

Cons

Management, pay, stress
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Not the job I applied for

Just don’t do it, you’ll regret it and there is a big issue with mental health and people being told the job is one thing and it is something completely different.

Pros

None

Cons

Everything
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Worst place I've ever worked

Management have no idea about what the drivers need to do there jobs. Grown the transport site of the business without thinking if the jobs can be done in a safe manner and with the right equipment. Supervisor are under loads of stress with no help from Management.

Pros

None

Cons

Everything
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Overall rating

Based on 115 reviews

Ratings by category

3.6 out of 5 stars for Work/Life Balance
3.4 out of 5 stars for Salary/Benefits
3.3 out of 5 stars for Job security/advancement
2.7 out of 5 stars for Management
3.2 out of 5 stars for Culture

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