Work wellbeing score is 63 out of 100
3.3 out of 5 stars.
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Thames Water Employee Reviews

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Location
United Kingdom247 reviews

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3.4Work-life balance

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Decent salary, long hours, shift rota could improve.

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Decent company with very good pension plan, salary is decent for the job but the shifts can do with improving to make work home life balance tolerably. Long hours and overtime is on a first come first served basis.
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Quiet possibly the worst company I have worked for I was warned by current staff member don’t trust anyone

What is the best part of working at the company?Full of lazy dinosaurs who are stuck in old ways What is the most stressful part about working at the company?No support from bosses who have been there too long and have bad habits What is the work environment and culture like at the company?Very negative poor work ethic What is a typical day like for you at the company?Lack of assistance from colleagues even though they knew answers
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Insights into Thames Water

Based on 74 survey responses
What people like
  • Ability to meet personal goals
  • Inclusive work environment
  • Time and location flexibility
Areas for improvement
  • Trust in colleagues
  • Sense of belonging
  • General feeling of work happiness

Fun workplace

Monday to Friday, 9 am to 5 pm, contract. What a productive and fun workplace. People are nice, I really enjoyed work in this company. Work-life balance.
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Do not go into this job lightly

overall work environment was stressful. Everything from lunches to toilet breaks were timed to the second and support was extremely sparse. Pay not enough for the work that is done.

Pros

Commutable location

Cons

Inconsistent hours, poor pay for the amount of intense emotional labour.
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Good

Good benefits, 10% non contributory pension, car allowance, bonus opportunity.Good location for office which is 10 min walk to the station. There are numerous car parks, although pricey, within walking distance
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Great place to work

Difficult times currently but sitting tight to see what changes are in store. Friendly atmosphere, fast paced, poor communication, always the last too know anything!!
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Responsible employer

Good place to work with a lot of benefits Competitive pay structure and plenty of opportunities for professionals development Good pension plan and annual leave
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Average

Average - work culture wasn’t great. Lovely colleagues and immediate management line but the higher you went up, there was mud slinging and a culture of blame.

Pros

Nice staff

Cons

Poor senior management
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Every day is a new challenge

What is the best part of working at the company?Things got done properly and professionally What is the most stressful part about working at the company?Travel in-between jobs, Difficult customer who wanted to shoot me for his water being off...What is the work environment and culture like at the company?Mostly friendly , everyone seem to get along together What is a typical day like for you at the company?Typical London, everyone trying to get on with every day life
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Supportive managers but stressful

Varies from day to day. One day could be really good and the next very stressful. Managers are helpful. Great benefits. Great and friendly staff. I would recommend. Pay is good
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Toxic

Toxic... that is all. Mental health is destroyed, people are rushing you off the phones when I thought the purpose of the job was to help people?My attitude was to treat the customer like family, but once I was out of training, they told us to reallocate the query to someone who wouldn't look at it for weeks on end. I was always unable to get help, and it made me feel awful for not being able to help the customer, as I actually cared about them, not about the figures on the screen that the pathetic management keep an eye on just to make themselves look good.

Pros

Free coffee, break entitlement

Cons

Mentally draining, Suffocated, no support, no customer service
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Management suck

Management suck and micro manage everything you do including every second of toilet breaks. Not much progressionPay for overtime used to be great when working weekends
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Stressful and irritating.

What is the best part of working at the company?My immediate colleagues were friendly and supportive.What is the most stressful part about working at the company?My team was micro-managed, felt like I had to put my hand up to go to the toilet. The writing style imposed for replying to customers was inflexible and unhelpful.What is the work environment and culture like at the company?It varies a lot from one department to another - in some areas very professional, in others more like an infant school where you have to put your hand up to go to the toilet. A lot of the usual corporate BS and misleading information. What is a typical day like for you at the company?Quite stressful, little autonomy, managers who delighted in finding fault.
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Great work life balance

Great opportunity to showcase your skill. Thames Water provide nice work life balance and hybrid work environment. The leadership team have strategical thinking on the project.

Pros

Benefits

Cons

Job security
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Micro managed by incompetent management

Goal posts constantly moving, lots of empty promises. Management are clueless and constantly try to micromanage everything to hide their incompetence. Blame culture is rife to protect themselves. No organisation at all and treated like a number. Worst haulage company I've worked for. Seeking alternative employment. Only positive is the Good pension.

Pros

Good pension

Cons

Poor management, lack of feeling of job security and consistency.
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Good

People can be nice to work with others not. High management not amazing or best as could be. High pressure environment. Decent pay but should be paid more for the job.

Pros

Fun sometimes

Cons

shift work, tight budgets
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Logistic manager is awful. Very controlling

Pay is okay. Go home early. Winter time is when there’s loads of work. By summer it dries up and you go home early. Logistics manager is very controlling.
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Easy to get employed over time is alway available

You always have the option for overtime the base payment is £10.85 and hour overtime during work days is time and a quarter on bank holidays it time and a half working the bank holidays and holidays gives you an extra day vacation for ever holiday/bank holiday you work on. Health and safety is a must at this place and you will get in trouble with management the more you get caught out. Company supplies all ppe and tools and equipment needed for the job all and all it’s a good place to work.

Pros

Ppe, tools and equipment supplied by company

Cons

No paid sick days and missed hours gets taken directly out of your overtime
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Kiyhgg

Thames water are the biggest shambles of a company I have ever worked for they can’t organise a thing there is to many managers and red tape for everything and if ur face fits I’ll get all the training in the world but if it don’t fit then u won’t

Pros

Nothing

Cons

Everything always fighting a losing battle
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Nepotism culture and favouritism

you only go up if your on great terms with people or related very fast paced work, culture was too friendly and personal rather than a professional work environment, felt like a school at some times as we felt treated like school kids

Pros

lunch

Cons

no support
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Horrendous

Poor people management from high level No communication or feedbackHorrible attitude to female staff - little awareness of policies Poor leaving process

Pros

Benefits

Cons

Awful management
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Overall rating

Based on 254 reviews

Ratings by category

3.4 out of 5 stars for Work/Life Balance
3.2 out of 5 stars for Salary/Benefits
3.0 out of 5 stars for Job security/advancement
2.9 out of 5 stars for Management
3.1 out of 5 stars for Culture

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