Thames Water Employee Reviews
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Decent salary, long hours, shift rota could improve.
HGV Class 1 Driver (Current Employee) - Basingstoke, Hampshire - 23 November 2023
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The most useful review selected by IndeedDecent company with very good pension plan, salary is decent for the job but the shifts can do with improving to make work home life balance tolerably. Long hours and overtime is on a first come first served basis.
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Quiet possibly the worst company I have worked for I was warned by current staff member don’t trust anyone
Technical Coordinator (Former Employee) - Hammersmith, Greater London - 7 December 2023
What is the best part of working at the company?Full of lazy dinosaurs who are stuck in old ways What is the most stressful part about working at the company?No support from bosses who have been there too long and have bad habits What is the work environment and culture like at the company?Very negative poor work ethic What is a typical day like for you at the company?Lack of assistance from colleagues even though they knew answers
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Insights into Thames Water
What people like
- Ability to meet personal goals
- Inclusive work environment
- Time and location flexibility
Areas for improvement
- Trust in colleagues
- Sense of belonging
- General feeling of work happiness
Fun workplace
Registration Associate (Former Employee) - Reading, Berkshire - 14 November 2023
Monday to Friday, 9 am to 5 pm, contract. What a productive and fun workplace. People are nice, I really enjoyed work in this company. Work-life balance.
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Do not go into this job lightly
Customer Service Assistant (Former Employee) - Swindon - 7 November 2023
overall work environment was stressful. Everything from lunches to toilet breaks were timed to the second and support was extremely sparse. Pay not enough for the work that is done.
Pros
Commutable location
Cons
Inconsistent hours, poor pay for the amount of intense emotional labour.
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Great place to work
Customer Service Advisor (Current Employee) - Reading, Berkshire - 30 October 2023
Difficult times currently but sitting tight to see what changes are in store. Friendly atmosphere, fast paced, poor communication, always the last too know anything!!
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Responsible employer
Electrician (Current Employee) - South East London, Greater London - 27 October 2023
Good place to work with a lot of benefits Competitive pay structure and plenty of opportunities for professionals development Good pension plan and annual leave
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Average
Team Manager (Former Employee) - Wfh - 4 September 2023
Average - work culture wasn’t great. Lovely colleagues and immediate management line but the higher you went up, there was mud slinging and a culture of blame.
Pros
Nice staff
Cons
Poor senior management
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Every day is a new challenge
Main layer... 360 and ADT OPERATOR (Former Employee) - London East, Greater London - 15 August 2023
What is the best part of working at the company?Things got done properly and professionally What is the most stressful part about working at the company?Travel in-between jobs, Difficult customer who wanted to shoot me for his water being off...What is the work environment and culture like at the company?Mostly friendly , everyone seem to get along together What is a typical day like for you at the company?Typical London, everyone trying to get on with every day life
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Supportive managers but stressful
CSA - Customer Service Assistant (Former Employee) - Reading - 29 July 2023
Varies from day to day. One day could be really good and the next very stressful. Managers are helpful. Great benefits. Great and friendly staff. I would recommend. Pay is good
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Toxic
Customer Service Agent (Former Employee) - Swindon - 27 July 2023
Toxic... that is all. Mental health is destroyed, people are rushing you off the phones when I thought the purpose of the job was to help people?My attitude was to treat the customer like family, but once I was out of training, they told us to reallocate the query to someone who wouldn't look at it for weeks on end. I was always unable to get help, and it made me feel awful for not being able to help the customer, as I actually cared about them, not about the figures on the screen that the pathetic management keep an eye on just to make themselves look good.
Pros
Free coffee, break entitlement
Cons
Mentally draining, Suffocated, no support, no customer service
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Management suck
Customer Service Advisor (Current Employee) - Reading, Berkshire - 26 July 2023
Management suck and micro manage everything you do including every second of toilet breaks. Not much progressionPay for overtime used to be great when working weekends
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Stressful and irritating.
Case Manager (Former Employee) - Reading, Berkshire - 5 July 2023
What is the best part of working at the company?My immediate colleagues were friendly and supportive.What is the most stressful part about working at the company?My team was micro-managed, felt like I had to put my hand up to go to the toilet. The writing style imposed for replying to customers was inflexible and unhelpful.What is the work environment and culture like at the company?It varies a lot from one department to another - in some areas very professional, in others more like an infant school where you have to put your hand up to go to the toilet. A lot of the usual corporate BS and misleading information. What is a typical day like for you at the company?Quite stressful, little autonomy, managers who delighted in finding fault.
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Great work life balance
Continuous Improvement Leader (Current Employee) - Berkshire - 2 July 2023
Great opportunity to showcase your skill. Thames Water provide nice work life balance and hybrid work environment. The leadership team have strategical thinking on the project.
Pros
Benefits
Cons
Job security
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Micro managed by incompetent management
Hgv driver (Current Employee) - Basingstoke - 24 May 2023
Goal posts constantly moving, lots of empty promises. Management are clueless and constantly try to micromanage everything to hide their incompetence. Blame culture is rife to protect themselves. No organisation at all and treated like a number. Worst haulage company I've worked for. Seeking alternative employment. Only positive is the Good pension.
Pros
Good pension
Cons
Poor management, lack of feeling of job security and consistency.
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Good
Customer Service Advisor (Former Employee) - Swindon, Wiltshire - 15 May 2023
People can be nice to work with others not. High management not amazing or best as could be. High pressure environment. Decent pay but should be paid more for the job.
Pros
Fun sometimes
Cons
shift work, tight budgets
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Logistic manager is awful. Very controlling
Water engineer (Current Employee) - Lea bridge - 2 May 2023
Pay is okay. Go home early. Winter time is when there’s loads of work. By summer it dries up and you go home early. Logistics manager is very controlling.
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Easy to get employed over time is alway available
Drainage Engineer (Current Employee) - Iver - 19 March 2023
You always have the option for overtime the base payment is £10.85 and hour overtime during work days is time and a quarter on bank holidays it time and a half working the bank holidays and holidays gives you an extra day vacation for ever holiday/bank holiday you work on. Health and safety is a must at this place and you will get in trouble with management the more you get caught out. Company supplies all ppe and tools and equipment needed for the job all and all it’s a good place to work.
Pros
Ppe, tools and equipment supplied by company
Cons
No paid sick days and missed hours gets taken directly out of your overtime
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Kiyhgg
HGV Driver Class 1 (Current Employee) - Hounslow - 2 March 2023
Thames water are the biggest shambles of a company I have ever worked for they can’t organise a thing there is to many managers and red tape for everything and if ur face fits I’ll get all the training in the world but if it don’t fit then u won’t
Pros
Nothing
Cons
Everything always fighting a losing battle
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Nepotism culture and favouritism
Call Centre Agent (Former Employee) - Slough - 14 February 2023
you only go up if your on great terms with people or related very fast paced work, culture was too friendly and personal rather than a professional work environment, felt like a school at some times as we felt treated like school kids
Pros
lunch
Cons
no support
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Horrendous
Administration Assistant (Former Employee) - Reading - 24 January 2023
Poor people management from high level No communication or feedbackHorrible attitude to female staff - little awareness of policies Poor leaving process
Pros
Benefits
Cons
Awful management
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Ask a question about working or interviewing at Thames Water. Our community is ready to answer.Ask a QuestionOverall rating
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Ratings by category
3.4 out of 5 stars for Work/Life Balance
3.2 out of 5 stars for Salary/Benefits
3.0 out of 5 stars for Job security/advancement
2.9 out of 5 stars for Management
3.1 out of 5 stars for Culture
Questions about Thames Water
- How often do you get a pay rise at Thames Water?11 people answered
- What benefits does Thames Water offer?8 people answered
- What is the promotion process like at Thames Water?7 people answered
- How does someone get hired at Thames Water? What are the steps along the way?6 people answered
- What is Thames Water holiday leave policy? How many holiday leave days do you get per year?5 people answered
- How often do pay rises occur at Thames Water?5 people answered
- How long do you have to work at Thames Water before you can go on maternity leave?4 people answered
- Can you work remotely at Thames Water?4 people answered
- What is the Thames Water employee discount?4 people answered
- What should you wear to an interview at Thames Water?4 people answered
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