Thames Water Employee Reviews
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Relaxed environment to work in, with a good work-life balance. The managers definitely care about the people that work for them. Restructuring is an issue, with a lack of consistency.
If you want to be treated like a child, be told not to express ideas and behave like a robot work here! The managers are inexperienced reducing strong members of teams to tears. There is no room for comment or discussion about performance. The turn over of staff is shocking and employees are afraid to say a word about anything so just leave. The last team of people taken on started at 10 and was down to 2 in 3 weeks and the three left are looking to leave. THE WORST AWFUL EXPERIENCE I HAVE EVER HAD - STEER CLEAR
Amateurish managers who know nothing about how to motivate a team. No consistency between teams so whether you hit targets depends on whether or not your manager follows reasonable guidelines. HR not involved in probation meetings so corrupt managers will manage you out having run the show however they please. You basically train yourself, ongoing coaching is non existent and then you have the joke of weekly quality feedback from a manager who has never done the job! Unrealistic targets. Robotic working methods which lack common sense. Dreadful clumsy slow system which is not fit for purpose. Constant complaints and no wonder considering lack of support from management. So called ‘specialists’ are unhelpful and pass the book, half the time they expect you to solve an issue using the intranet so pointless them even having a role! Mates looking after mates and plenty of back stabbing.
Hours, pay, location.
Unprofessional and rubbish training
Poor man management and communication skills. An organisation in disarray pulling in different directions. Poor team and board leadership and unclear and ineffective strategy for five year review. Years of under-investment in the business as foreign investors milked customers. Ofwat and Customer Challenge Group impotent for many years and unable to properly hold the company to account.
Stay away. They say they respect mental health yet you’re let go of you admit it. Management have been there too long and have no real qualifications or experience. Too many reorgs all staff are demotivated. If you’re full of confidence, this place will zap that.
Company is trying to come out of the dark ages but the enablers for that change are punished for pushing... Just doesn't make sense. All the talent needed for it to succeed are contractors and once they are going to ne, Thames will sink again
Appalling management culture, Micro managers, bullies, absent managers, managers who claim to be experts but you scratch the surface and they know nothing, All these types exist.
Interviews are influenced by the team you want to join, and the interviewer/s. This could range from interactive team sessions and written tests, to purely discussion based methods. Many managers tend to be so stretched with their responsibilities that they can spend a lot of time in meetings, when you might need to refer to them about certain matters. Similarly, progression and further training is encouraged but you need to demonstrate good time-management to work it into your daily commitments. Not a problem if you're determined enough. One of the most frustrating things, on a daily basis, was general tools to do your job quickly such as, current software packages, and available printers on each floor that don't break-down every week. Team comradery is strong in most departments, and taking time to let off steam with a bit of banter and laughs is totally acceptable. Thames Water is strong on well-being, Health and Safety, and mental health.
I was originally employed as a continuous improvement lead in the metering department. This roll has now been made redundant as Thames seems to not know how to deploy this roll and would not allow this department to function correctly. Common CI tools tools such as 5S lean and route cause analysis seemed to absence from Thames waters as a company . This made my job frustrating and due to company restructuring I was moved to Hampton as a tech