The AA
Work wellbeing score is 61 out of 100
3.0 out of 5 stars.
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The AA Careers and Employment

Work wellbeing

Results based on 265 responses to Indeed's work wellbeing survey.
Work wellbeing score is Below average, 61 out of 100

Happiness

How enjoyable people find their day-to-day life at work
Low

Purpose

How meaningful people find their work
Average

Stress-free

How manageable people find their work stress
Below average

Satisfaction

How content people feel with the way things are at work
Low

About the company

  • Founded
    1905
  • Company size
    1,001 to 5,000
  • Revenue
    £366m to £730m (GBP)
  • Industry
    Motor Vehicle Repair & Maintenance
  • Headquarters
    Basingstoke, UK
  • Link
    The AA website

Solution bringers. Day makers. Extra milers. We are the AA. And we keep everyone’s show on the road. There for our members wherever and whenever they need us, we’re always ready for anything. That’s why, for over 100 years, we’ve continued to evolve and adapt. Today, as the nation’s number one motoring organisation, we offer a range of excellent products and services to millions of customers.

Some of our employees find that fixing things makes them happy, or that they enjoy doing a lot of drivi...

Solution bringers. Day makers. Extra milers. We are the AA. And we keep everyone’s show on the road. There for our members wherever and whenever they need us, we’re always ready for anything. That’s why, for over 100 years, we’ve continued to evolve and adapt. Today, as the nation’s number one motoring organisation, we offer a range of excellent products and services to millions of customers.

Some of our employees find that fixing things makes them happy, or that they enjoy doing a lot of driving to all kind of locations, in all weathers. Some prefer the buzz of the contact centre environment, utilising their excellent communication skills and appreciation of great customer service to put customers at ease. For others, they’re looking for the ever-changing, vibrant life of the Head Office, with a wide range of opportunities and a variety of different people. All of our employees go the extra mile for our members, and in return, we go the extra mile for them, with excellent training, support and development opportunities.

This could be your chance to build an exciting career with one of the most respected and established companies in the country. If you like the sound of this and want to apply go to the ‘Jobs’ tab to see what we’ve got available for you.

Learn more

Jobs

Browse jobs by job title

Mechanic

260 jobs

Salaries

Salary estimated from 5.8K employees, users, and past and present job advertisements on Indeed.

Rating overview

Rating is calculated based on 601 reviews and is evolving.

2.80 out of 5 stars.20192.86 out of 5 stars.20202.32 out of 5 stars.20212.67 out of 5 stars.20222.42 out of 5 stars.2023

Reviews

Customer Advisor in Oldbury, West Midlands
on 7 May 2023
Switch your brain off
Customer advisor, taking phones calls from breakdowns. Job is incredibly repetitive, very high turnover of staff, the public can be incredibly rude. Good team makes it a little more bearable, pay is OK for what it is, essentially an un-skilled job that just about anyone can do. Switch your brain off when you arrive for your shift and you'll be fine.
Emergency breakdown call handler in Remote
on 7 June 2023
Don’t Bother
I wouldn’t waste your time working here. Overwhelming barrage of calls mostly unhappy angry and sometimes abusive customers because there are always delays and customer service comes second to figures. Management are fake all they focus on is achieving the figures not staff wellbeing. You get monitored on everything even the seconds between a call if u needed a sip of water is counted and if you g...
Recovery driver in Glasgow, Glasgow
on 28 May 2023
Don't even try recovery
There's other jobs out there with better conditions and a work life balance. Management don't want to take on board any suggestions. Trucks are sometimes looked after .
Complaints Handler in Home Based
on 27 May 2023
Appalling
Genuinely shocking. They lie about the job as they can’t get any staff. No training. Wages very low. Complaints are not investigated and you will constantly be lying to customers as well. The focus is only on targets and not the quality. The level of incompetence is like nothing I’ve ever seen before. People targeted for speaking up. Cannot take holiday when you want it unless booked 1 year in adv...
Customer Representative in Remote
on 26 May 2023
Micromanaging toxic management.
I know you’re looking for work and the job specification sounds great, please don’t work here. Management don’t trust staff, if you reach out for help they won’t help you , yet at the same time they expect you to take the next call. There is no support just constant emails pressurising you to achieve targets. Managers who have been there for a long time don’t have enough knowledge to answer the q...

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Questions and answers

People have asked 71 questions about working at The AA. See the answers, explore popular topics and discover unique insights from The AA employees.

See questions about:

  • Working Hours
  • Salaries
  • Interviews
  • Benefits
  • Hiring Process
  • Working Culture
  • Working Environment
  • Dress Code
  • Job Opportunities
  • Shifts
  • Background Check
  • CEO
  • Part Time Jobs
  • Promotion
  • Work from Home

Interview insights

Insights from 667 Indeed users who have interviewed with The AA within the last 5 years.

Average experience
Interview is average
Process takes about a week

Interview questions

Usual questions about various situations and how you dealt with it

Usual questions about various ...

Shared on 20 May 2023

Why do you want to join the AA?

Why do you want to join the AA...

Shared on 2 February 2023

Scenario based questions

Scenario based questions ...

Shared on 24 November 2022

Common questions about The AA

The AA locations

  • Newcastle upon Tyne2.9 out of 5 stars.
  • Cheadle2.6 out of 5 stars.
  • Oldbury2.9 out of 5 stars.
  • Basingstoke3.5 out of 5 stars.
  • London3.0 out of 5 stars.

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