The AA Careers and Employment

The job is very easy if you come in and do what is asked of you. Management will always help you if you need it. At times can be very busy with call volumes but helps the day go faster

Emergency Breakdown Advisor in Oldbury, West Midlands

on 16 May 2022

Low pay, no flexibility, lots of pressure

Long shifts, unflexible patterns, unsociable hours (including nights) and insistence on being ‘on-call’ for a certain number of hours per month for a low additional payment.

Customer Support Agent - Sales and Retention in Oldbury

on 10 May 2022

Stressful

It is a tough job that has little downtime, and the short shifts on Saturdays mean you generally only have a 10 minute break in 5 hours 45 minutes. Colleagues are nice though

Claims Handler in Tunbridge Wells, Kent

on 7 May 2022

Toxic and disgusting workplace

Former employee.To start with the working environment is constant pressure of taking calls, making outbound calls and hitting targets. It's an incredibly stressful working environment and I'd suggest to avoid this company at all costs. Management are constantly breathing down your neck on taking inbound calls, that calls HAVE to be answered within a certain time frame. You can't sit in wrap for more than 2 minutes, you can't be having a 30 minute conversation with a customer as calls have to be short, you can't take time to actually help a customer after you finished a phone call because you'll be forced back onto the phones to take a call when your trying to finish up your previous call, so whatever you was doing you have to drop and instantly take that second call.Even if you ask to put yourself in another code to finish what your doing, they refuse and expect you to do this in wrap, however wrap time is only allowed for 2 mins so the handlers cannot properly help the customer. You are constantly pestered 'can you grab a call' if you are more than 2 minutes doing something. If you have a customer on the phone and you need an answer, your waiting for more than 5 minutes and then management are not happy that customers are on hold for more than 5 minutes. If you are not taking inbound calls then you are expected to make outbound calls, you are not allowed to sit in available for more than 10 minutes. If you do then management are incredibly quick to start making threats of a disciplinary route. This also applies if you don't have crystal clear detailed notes, very quick to threaten a disciplinary route. The organisation of this company is a shambles, especially procedures and training. Job role information is conflicting with the actual job role itself. So if it advertises what your supposed to be doing, but you end up doing something else entirely then that is conflicting and more so confusing.This company have sadly delayed my background check when I first joined, forced me to move teams due to not hitting targets, but asked for help and further training and was told there wasn't any further training. Delayed changing my details and contract when moved teams, and when I handed in my resignation they was going to force me to move teams again for the remainder of my time there.If you value your mental health and peace of mind, please avoid this company.

Customer Service Advisor in Newcastle upon Tyne, Tyne and Wear

on 4 May 2022

Avoid.

Non stop calls from customers who mainly speak to you like cr*p because the price of their insurance is increasing, or can no longer be covered due to changes being made to their insurance policy. Management were friendly, but are constantly on your case about call stats i.e call handling time. They listen to your call recordings on a weekly basis and mark your calls following a certain criteria, and expect you to exceed a certain target mark but they reprimand you for the smallest things. If you can't reach targets within a certain time frame, they let you go on the spot even though they reassure you that it's "rare" that it happens. My whole training group felt that we were not given sufficient training or support. Colleagues constantly complained that we were under paid for the demanding role.

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