The AA Careers and Employment

Work wellbeing

Results based on 265 responses to Indeed's work wellbeing survey.

Work wellbeing score is Below average, 61 out of 100

Happiness

How enjoyable people find their day-to-day life at work

Low

Purpose

How meaningful people find their work

Average

Stress-free

How manageable people find their work stress

Below average

Satisfaction

How content people feel with the way things are at work

Low

About the company

Founded
1905
Company size
1,001 to 5,000
Revenue
£366m to £730m (GBP)
Industry
Motor Vehicle Repair & Maintenance
Headquarters
Basingstoke, UK
Link
The AA website

Solution bringers. Day makers. Extra milers. We are the AA. And we keep everyone’s show on the road. There for our members wherever and whenever they need us, we’re always ready for anything. That’s why, for over 100 years, we’ve continued to evolve and adapt. Today, as the nation’s number one motoring organisation, we offer a range of excellent products and services to millions of customers.

Some of our employees find that fixing things makes them happy, or that they enjoy doing a lot of drivi...

Some of our employees find that fixing things makes them happy, or that they enjoy doing a lot of driving to all kind of locations, in all weathers. Some prefer the buzz of the contact centre environment, utilising their excellent communication skills and appreciation of great customer service to put customers at ease. For others, they’re looking for the ever-changing, vibrant life of the Head Office, with a wide range of opportunities and a variety of different people. All of our employees go the extra mile for our members, and in return, we go the extra mile for them, with excellent training, support and development opportunities.

This could be your chance to build an exciting career with one of the most respected and established companies in the country. If you like the sound of this and want to apply go to the ‘Jobs’ tab to see what we’ve got available for you.

Learn more

Jobs

Browse jobs by job title

Mechanic

260 jobs

Driver

4 jobs

Browse jobs by location

England

39 jobs

Birmingham

16 jobs

London

14 jobs

North London

12 jobs

Nottingham

10 jobs

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Salaries

Salary estimated from 5.8K employees, users, and past and present job advertisements on Indeed.

Rating overview

Rating is calculated based on 601 reviews and is evolving.

Explore reviews by category

Reviews

Customer Advisor in Oldbury, West Midlands

on 7 May 2023

Switch your brain off

Customer advisor, taking phones calls from breakdowns. Job is incredibly repetitive, very high turnover of staff, the public can be incredibly rude. Good team makes it a little more bearable, pay is OK for what it is, essentially an un-skilled job that just about anyone can do. Switch your brain off when you arrive for your shift and you'll be fine.

Emergency breakdown call handler in Remote

on 7 June 2023

Don’t Bother

I wouldn’t waste your time working here. Overwhelming barrage of calls mostly unhappy angry and sometimes abusive customers because there are always delays and customer service comes second to figures. Management are fake all they focus on is achieving the figures not staff wellbeing. You get monitored on everything even the seconds between a call if u needed a sip of water is counted and if you g...

Recovery driver in Glasgow, Glasgow

on 28 May 2023

Don't even try recovery

There's other jobs out there with better conditions and a work life balance. Management don't want to take on board any suggestions. Trucks are sometimes looked after .

Complaints Handler in Home Based

on 27 May 2023

Appalling

Genuinely shocking. They lie about the job as they can’t get any staff. No training. Wages very low. Complaints are not investigated and you will constantly be lying to customers as well. The focus is only on targets and not the quality. The level of incompetence is like nothing I’ve ever seen before. People targeted for speaking up. Cannot take holiday when you want it unless booked 1 year in adv...

Customer Representative in Remote

on 26 May 2023

Micromanaging toxic management.

I know you’re looking for work and the job specification sounds great, please don’t work here. Management don’t trust staff, if you reach out for help they won’t help you , yet at the same time they expect you to take the next call. There is no support just constant emails pressurising you to achieve targets. Managers who have been there for a long time don’t have enough knowledge to answer the q...

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