The Agincare Group Employee Reviews

I never thought I'd get back into a job again working around two children but agincare has made it as easy as it can be. My manager is always on hand to help if I need anything and gets any problems sorted as quickly as she can and one of the nicest people to meet. The pay benefits are brilliant to, there's the blue light card and refer a friend also #agincareer.

Pros

Blue light card, refer a friend, brilliant manager

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Official response from The Agincare Group

17 January 2023

Thank you for taking the time to leave a review. We offer a variety of roles and shifts to enable as many people as possible to work within the Agincare family. We are so pleased to hear that you are able to work around your children and that you feel supported by the team.

Great company to work for

Care Worker (Current Employee) - Chippenham - 25 September 2023

Every day is different, even though you see the same faces throughout the week.It can be challenging buts that's the nature of the job. But the reward of supporting people who need it and helping them have independence is so motivating and inspiring.I've learned alot about myself in this role and and there is a lot of potential training opportunities.The management are very approachable and actually listen to the staff and make changes to help the team and the clients we support.Great team ethic and a great culture of focusing on the outcome for clients, there hasn't been any one upmanship attitudes.I would recommend anyone who works in care to join Agincare Chippenham.

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Insights into The Agincare Group

Based on 199 survey responses

What people like

Supportive environment
Ability to learn new things
Clear sense of purpose

Good workplace if live in is for you

Live in carer (Former Employee) - South east - 17 September 2023

During my time with AginCare , I had an overall feel to the company. I did 3 placements each one I didn’t enjoy (live in isnt for me hence why) but when I had a quart management was quick to resolve. Always placements available and range from £600-£850 a week depending on the client. £150 training in there branches , £500 bonus after 2 weeks in a placement and bi-weekly pay.

Pros

Pay

Cons

Placement lengths

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Caring, supportive and passionate about developing their team

Field Care Supervisor (Current Employee) - Medway, Kent - 15 September 2023

I have been with Agincare for nearly 5 years now and during that time I have gone from a domiciliary carer to a senior carer and now a field care supervisor. I absolutely love my job, knowing that I make a difference to those that need extra support is an amazing feeling. Agincare has given me a lot of opportunities to not only advance as a carer but also as an individual too. The team around me is so supportive and we all work together to ensure the safety of our service users and each other

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Official response from The Agincare Group

20 September 2023

Thank you for sharing your positive experience at Agincare. It's wonderful to hear about your career progression within the company and how you've gone from a domiciliary carer to a field care supervisor. Your dedication to making a difference in the lives of those who need support is commendable. It's also great to know that Agincare has provided you with opportunities for personal and professional growth, and that you have a supportive team working towards the safety and well-being of service users. Your commitment to your role is truly appreciated.

Lovely place to work

Health Care Assistant (Current Employee) - Medway, Kent - 15 September 2023

I love working for agincare! They have very flexible hours to fit around your home life and childcare ! I can work hours that best suit me, the office staff are very supportive and helpful! And the service users are the best part! Being part of agincare has made me want to go far in the line of care work and couldn’t imagine doing anything else now!

Pros

Flexible hours

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Official response from The Agincare Group

20 September 2023

Thank you for sharing your positive experience! It's great to hear about the flexible hours to accommodate your home life and childcare needs. Supportive office staff and the rewarding experience of working with service users can make a significant difference in your job satisfaction. Wishing you a fulfilling career with Agincare!

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Busy full days

Health Care Assistant (Current Employee) - Medway, Kent - 15 September 2023

In my job I help with personal care so ensuring that they are ready for the day and I support food and fluid to ensure that the service users are eating and drinking plenty also I have learnt a lot bc of different skills and my own confidence has increased in the two years I have been onboard with agincare .The management are amazing and will support with anything any way they can . the workplace is amazing staff are very friendly and approachable and I would say that hardest part of being a care assistant is when you sadly have a patient pass away and going in to hospital and not knowing what’s going but then I like to help people gain their confidence back and their independence back that they may not have had before we started caring for them and I love the smiles on peoples faces when I walk in the door because they could have been having a rubbish day and then I walk in and big smiles all around the house

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Official response from The Agincare Group

20 September 2023

Thank you for sharing your rewarding experience as a Health Care Assistant at Agincare. It's clear that you take pride in your role, helping people with personal care and supporting their well-being. The positive impact you have on their lives, especially in terms of confidence and independence, is commendable. It's also great to hear about the supportive management and friendly work environment. Your dedication to making a difference and bringing smiles to people's faces is truly appreciated. Thank you for your feedback.

Productive

Community Care Worker (Current Employee) - Chatham, Kent - 15 September 2023

A typical day at work for me is getting up and travelling from house to house by bus to help people with day to day tasks like personal care, cooking, general household chores and talking but mainly making sure there safe and well looked after.I believe I learn a lot about the people I help.The hardest part of the job is when the buses are late.The most enjoyable part of the job is helping others with day to day tasks and talking.

Pros

Talking to people

Cons

Buses

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Official response from The Agincare Group

20 September 2023

Thank you for sharing your daily routine as a Community Care Worker at Agincare. It's evident that you find fulfillment in helping people with their day-to-day tasks and ensuring their safety and well-being. The challenges with bus schedules are understandable, but it's great that you enjoy the rewarding aspects of your role, particularly the interactions and conversations with those you assist. Thank you for the feedback.

Productive and fun

I am a care Assistant (Current Employee) - Medway, kent - 15 September 2023

•A typical day at work was the first day and first time of visited my client ,she shouted at me but we are cool now.• Working with agincare I have learnt how to be patient and tolerant • the management has been of help•the hardest part of my job is having to trek when I can't find a bus•the most enjoyable part of my job is seeing my clients happy that I am giving them a good job

Pros

Free lunch

Cons

Long hours

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Official response from The Agincare Group

20 September 2023

Thank you for sharing your feedback. It's great to hear your positive comments. Supportive management can make a significant difference in any job.I understand that commuting can be challenging when public transport isn't readily available. Your dedication to making your clients happy is commendable, and it's wonderful that you find joy in your work.Keep up the good work, and I hope you continue to find satisfaction in your role as a Care Assistant at Agincare. If you ever have further feedback or concerns, don't hesitate to share them with your management or the HR team.

New and growing fun staff and mostly loved clients

Senior Project Manager (Current Employee) - Devon - 14 September 2023

What is the best part of working at the company?Lovely clients great support my reason for leaving was the wear and tare on my care and had to travel with no fuel payments for first visitWhat is the most stressful part about working at the company?No allowance for driving time between customers What is the work environment and culture like at the company?Very good I feel the company is fair and growing but will be an excellent opportunity for anyone seeking a new opportunity What is a typical day like for you at the company?Varies from running around like a headless chicken or loads of gaps but they are improving and would recommend them to anyone who is looking for work

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Official response from The Agincare Group

20 September 2023

Thank you for sharing your insights. It's great to hear all those positive experiences. I understand that the wear and tear on your vehicle and the lack of fuel payments for the first visit posed challenges. Also, not having an allowance for driving time can be stressful.It's positive to hear that you find the work environment and culture at the company to be very good, and you see growth potential. Your description of a typical day, with its variations, provides a balanced perspective.Thank you once again for your feedback.

Very productive and highly rewarding

Community Care Assistant (Current Employee) - Medway, Kent - 13 September 2023

A typical day at work could be productive and unique. I have learnt a whole lot from Agincare particularly caring for people (clients and others) . The management is people (clients and staff) friendly. Sunday shifts hardest due to Arrival buses time. Friendly staff at office is the most enjoyable part of the job.

Pros

Weekly bus ticket

Cons

Long hours

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Official response from The Agincare Group

15 September 2023

Thank you for taking the time to share your feedback. Health and social care can be challenging at times but is also extremely rewarding. Teamwork and support from management is vital for our team members to be able to thrive in their role but also to be able to provide the best service to our clients. Thank you for all your hard work.

Jobs at The Agincare Group

See more jobs

Live-in Care Assistant

Birmingham

13 days ago

Live-in Care Assistant

London

7 days ago

Field Care Supervisor

Live-in Care Assistant

Wolverhampton

17 days ago

A very good working place where there is a big room for growth

Health Care Assistant (HCA) (Current Employee) - Derby - 12 September 2023

What is the best part of working at the company?Excellent Staff Welfare PackagesWhat is the most stressful part about working at the company?Sometimes, shortage of staff on shiftsWhat is the work environment and culture like at the company?The work environment is very friendly

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Official response from The Agincare Group

15 September 2023

Thank you for taking the time to leave a review and for all your hard work. We are so pleased to hear that you are enjoying your role and feel that the environment is friendly. We always look to provide opportunities for growth and enhance employees knowledge by offering funded qualifications to help achieve team member's career ambitions.

Good place to be!

Senior International Recruitment Manager (Former Employee) - Poole, Dorset - 24 August 2023

I really enjoyed my time in the role I was working (unfortunately I was made redundant) after a very short period of time.Whilst working in the Poole Office I built a good network of new work friends and managed to engage a lot of new international applicants which was really good fun.A typical day was as standard within the recruiting side of the sector, however rather than just working to KPIS l, their was a degree of autonomy!

Pros

Supportive in house management, Hybrid Working

Cons

Unwanted surprises after a very short stint.

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Official response from The Agincare Group

29 August 2023

Thank you for sharing your thoughts about your time with us. We're glad to hear that you enjoyed your role and were able to build connections with colleagues and engage with international applicants. Your contributions are truly appreciated.We're sorry to learn that your time with us ended due to redundancy. We understand that such situations can be challenging.We're pleased that you found our in-house management supportive and valued the hybrid working approach. We're concerned about the unwanted surprises you mentioned and apologise for any inconvenience caused. Your feedback is important, and we're committed to learning from these experiences to enhance our processes.If there's anything more you'd like to share or discuss, please don't hesitate to reach out. We appreciate your insights and contributions during your time with us.

The worst company I have ever worked for. I would never go back

Health & social care teaching and learning coach (Former Employee) - Dorset - 10 August 2023

What is the best part of working at the company?Nothing, awful company. Never again. What is the most stressful part about working at the company?The bullying and lack of communication What is the work environment and culture like at the company?Stressful and a big bullying culture What is a typical day like for you at the company?Nothing was ever food enough, soul destroying

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Official response from The Agincare Group

14 August 2023

Thank you for taking the time to leave a review. We treat all feedback very seriously and therefore we would be grateful if you would contact our HR department at hr@agincare.com or please call 01305 825417 for us to discuss this in more detail.

A good place to work

Field Care Supervisor (Current Employee) - Leominster, Herefordshire - 9 August 2023

What is the best part of working at the company?The best part working for Agincare, is the carer and office staff they are all lovely to work for . What is the most stressful part about working at the company?The work can be intense at times office staff are always available to talk toWhat is the work environment and culture like at the company?My work environment is very pleasant and has a good atmosphere.What is a typical day like for you at the company?Typical day can be busy which is how i like it.

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Official response from The Agincare Group

14 August 2023

Thank you for taking the time to leave a review and for all your hard work. We really appreciate your honest feedback.

Awful management and no work life balance

Health Care Assistant (Former Employee) - Thirsk, North Yorkshire - 8 August 2023

I worked with Agincare just over a year. I highly DO NOT RECOMMEND. Do not rely on management. They do not care. So many incidents with residents which management covers up. Only think about the effect it will cause on themselves. They lure you in with freebies but just cover up that they’re an awful company to work with. So many issues sent to HR that have been covered up. So unfair for the residents, especially those most vulnerable. They put you into 12-15 hour shifts with no breaks last minute and if you can’t work it your responsible to find cover last minute, if not you get punished. You get no support via an on call system, and if one’s in place no one answers the call so you just have to guess what to do. I could go on about this for years. Just don’t work here, find somewhere that actually cares about your well-being as well as the residents.

Pros

None

Cons

Everything you can think of

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Official response from The Agincare Group

14 August 2023

The job was rewarding but also been stressful and wages could have been better. Better wages really would make this job more attractiv.

Care Worker (Former Employee) - Poole, Dorset - 7 August 2023

What is the best part of working at the company?My colleagues, we were a great groupWhat is the most stressful part about working at the company?Working hours as in all care companies and living on a low wageWhat is the work environment and culture like at the company?Has been good as I worked there. Don't know what changed in the mean timeWhat is a typical day like for you at the company?Running around to get everything done. We simply would have need more staff

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Official response from The Agincare Group

17 August 2023

Thank you for sharing your insights about your time working with us. A supportive team can truly make a workplace feel like a second family.We understand that working hours and compensation can be challenging aspects in the care industry. Providing fair compensation and manageable schedules are areas we're continuously evaluating to ensure a positive work-life balance for our team members.Your perspective on the work environment and culture is valued. While you experienced a positive atmosphere during your time with us, we acknowledge that changes might have occurred since then. We're committed to maintaining a positive work environment for all our employees.Your description of a typical day sheds light on the demands of the role. We recognise the importance of having an adequate staffing level to maintain quality care and minimise stress for our team.If you have any more insights to share or if you'd like to discuss anything further, please feel free to reach out. Your feedback is invaluable in helping us enhance our workplace and services.Thank you for being a part of our team.

Lots of work, kind office workers, not always keep thirs words

Live in carer (Former Employee) - Trowbridge, Wiltshire - 2 August 2023

I work for Agincare for more than 5 years only because I get along with my service user which are fantastic man. For match me with the client I would give them 6 on 5 stars. Apart of it the support war kind but poor. No pay rise for years, and battle for each time. Do not care if I miss my break time and not willing to fight for me to get it back. No communication, no phone calls (just dry business). The hardest part was that I was working weeks without any support. The best part was my client busy life I took part in. He was the greatest part of my work in Agincare

Pros

great client

Cons

Long hours

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Official response from The Agincare Group

7 August 2023

Thank you for sharing your five-year journey with Agincare. We deeply value your commitment and dedication to providing care and support. It's wonderful to hear that you have formed fantastic relationships with your client over the years.However, we do acknowledge the points you've raised about the support system and compensation. While we are pleased that you found the support to be kind, we understand that there have been areas where it fell short of your expectations. We are continually working to enhance the support structure and communication within our teams to ensure that all caregivers feel valued and heard.We also recognise your concerns regarding pay and the battles you've had to face. Your dedication deserves fair compensation, and we are actively reviewing our compensation policies to ensure they reflect the dedication and hard work of our caregivers. We're sorry to learn that you felt working without support was a challenge at times. Our goal is to provide a cohesive and collaborative environment, and we are committed to addressing these issues to ensure that all caregivers have the necessary support to excel in their roles.If you wish to discuss any of these matters further, please do not hesitate to reach out to us privately. We value your feedback and are committed to making improvements based on your insights.Thank you once again for being an integral part of Agincare for the past five years.

What can I say love it

Support Worker (Current Employee) - Ross-on-Wye, Herefordshire - 25 July 2023

Love working for this company it’s just started up in my home town, staff are absolutely wonderful service users are lovely and polite. Office staff fantastic couldn’t ask for better.

Pros

Lovely staff

Cons

None

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Official response from The Agincare Group

2 August 2023

Thank you for taking the time to leave a review and for all your hard work. We are so pleased to hear that you are enjoying your role.

Very Friendly Home

Clinical Lead (Current Employee) - Hayling Island, Hampshire - 24 July 2023

I am a current employee at Gorseway lodge Nursing home, Hayling Island. I have been working at Gorseway since 2018.To begin with, at the front desk we have a very lovely receptionist and unlike other homes we have someone available in the reception even on the weekends. The manager and deputy are very friendly and approachable .They are always on hand to help if needed even out of working hours .Everyone's contributions are always appreciated and valued .We have a great team of care staff and team leaders who are very caring and supportive for the residents as well as their loved ones .Also we have a strong nursing team ,with great knowledge and ability to recognise the changing needs of our residents and act promptly .Our kitchen offers a variety choices for our residents including fresh fruits and delicious cakes as snacks .Fortified food and drinks has been offered for residents with weight loss .House keeping and maintenance team is just amazing!Since working with Agincare I have developed my skills in person centred care and my confidence has increased massively .I love every moment of working at Gorseway.Thanks to the wonderful support from the whole team and management .

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Official response from The Agincare Group

2 August 2023

Thank you for taking the time to leave a review and for all your hard over the last five years. It is fantastic to hear the skills you have developed since being at Gorseway and reading about your progression within the organisation. The Gorseway home has an amazing and dedicated team to ensure the residents are happy and well looked after.

A lovely place to work

Senior Care Assistant (Current Employee) - Oxford, Oxfordshire - 21 July 2023

since working with Agincare I have developed my skills in communication, person centred care and my confidence has increased massively thanks to the wonderful support from the office team and manager. i am being supported to progress through the ranks from carer to field care supervisor in the future

Pros

great team, lovely manager

Cons

none presently

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Official response from The Agincare Group

24 July 2023

Thank you for taking the time to leave a review and for all your hard word. It is great to hear that you feel supported, have gained confidence and continue to develop your skills. We also offer funded training courses and apprenticeships to aid with your career progression.

Nice place to work but long hours

Care Assistant (Former Employee) - Dorset - 19 July 2023

I enjoyed working here, management were nice. However days were long and hard. Care staff were sometimes quite clicky but you tend to get that in every care home

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Official response from The Agincare Group

24 July 2023

Thank you for taking the time to leave a review and for all your hard work. It is really sad to see that you have left Agincare. We wish you all the best for the future.