The Change Group
2.9 out of 5 stars.
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The Change Group Employee Reviews

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United Kingdom19 reviews

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2.6Work-life balance

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Badly organised

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This was a hospitality agency job. They didn't really care what jobs they sent you to as long they were meeting their KPI's and getting their commission.
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What is the best part of working at the company?A lot of boring time to spend watching computer stuff or reading What is the most stressful part about working at the company?Rude customers are the most stressful The end of month interviews for targets ( if you haven’t reached the target will be told off)Training every few months with the company appSmall spaces with no toilets or spaces where work alone You are gonna be forced to face difficult customers, and transactions, also working alone and always different branches What is the work environment and culture like at the company?Bring money or we gonna move you in a small small branch What is a typical day like for you at the company?Depends on branchIf you work with people is nice , and you can help each other If alone challenging
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Insights into The Change Group

Based on 3 survey responses
What people like
  • Inclusive work environment
  • Feeling of personal appreciation
Areas for improvement
  • Ability to learn new things
  • Energising work tasks
  • Fair pay for job


the company is ok. the people are ok. the management is good certain people like ryan and kasia and carl. bonus scheme not too great, alot of pressure and high risks in the job
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Great first job in London

The job itself could be stressful at times, but the people you work with make it a million times better. Easy to make commission if put in a busy branch.
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Nice small company with good company culture. Competitive industry to work in. Didn't feel they always had the right team in place to fill the roles. They did try to keep employees as happy as possible.
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The Change Group, Agency

Always different options to go and work and different types of venues. Always gave plenty of notice when booking me in. Payment always on time Tried not to move you around too much.
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Productive and enthusiastic workplace

I worked as waiter many times since I turned 17 years old but working for the Change Group was a different experience. I enjoyed being part of a team that was sent to various events around London (weddings etc).
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Change group recruitment is well welcome and flexible in dealing with clients . I will definitely keep referring friends and family to work with them Z p
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Good experience, skills, oportunity to learn new thinks

Very nice chance to learn a lot of new think, meet a lot of people from different cultures and countries. Place to make experience of different levels of the kichen different stills of the kichens.
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This place is a joke, unprofessional fake image The office is like junk and looks like kids playground, DO NOT waste your time coming to this place unless you are a tool! if you are a foreigner or you don’t have the look, they will make you feel like you owe walk away now




Everything is a con
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Unreliable and no professional

Intervier is a kid with no experience!! Despite the fact they say “leave with me” and you can forget about. They just contact you for really badly paid jobs nobody want... As they need the companies as customers, they need candidates, otherwise you can close down!




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Recruiting on facial or name grounds, worst interview ever

Very rude and nasty interviewer. Questions asked barely legal. Interview conducted as a verbal confrontation way. Terms and conditions of employment similar to a 'work camp' without clarification about legal standards. Very negative and bad vibes if you don't fall into some kind of irrelevant criteria such as your name, background and so on. Avoid at any cost.


Professional receptionist


Recruitment team needs proper training
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Poor, poor salary

Worst agency I ever work for Very poor salary They paid me as PAYE some poor money like 8£ for my hard work Not recommend, better stays away from agencies like that


You can meet good people


Poor salary
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Time consuming occupation.

Working for the change group is interesting. The morality of the practices are questionable, but high discretion is afforded to the staff that work at the counters.
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I never knew when I am going to get work and when I do there are always complications. I would only recommend if you want really flexible work hours but not consistently.
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Poor salary don’t apply to work here

Other than management nothing else is good here the people are ok but there’s always one wleosn that is annoying pay is terrible don’t waste your time applying there’s no progression.


Good management


Poor salary, terrible bonuses, customers are rude
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A good job

I thoroughly enjoyed my time at the change group, however with being at sixth form and training in a work placement i found both roles hard to manage.


Nice work colleagues


Long travel
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Hospitality agency

It's convenient to work in a hospitality agency because when you have moments available, it is possible to work and create your own schedule because it depends on your availability
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some places are just very bad organised

for example: St Ermins Hotel simply no currently head or pastry chef working there only casual chefs with no clue what to do which it goes to a disaster service


free lunch


poorly equipments, no one to assist you
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Overall rating

Based on 32 reviews

Ratings by category

2.6 out of 5 stars for Work/Life Balance
2.7 out of 5 stars for Salary/Benefits
2.7 out of 5 stars for Job security/advancement
2.8 out of 5 stars for Management
2.9 out of 5 stars for Culture

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