Mortgage Advisor in Stockport, Greater Manchester
Excellent staff and colleaguesTraining was excellent, plenty of opportunities to progress and good team bonding.Senior and middle managers at times could be out of touch, especially with targets. But when they made mistakes willing to own them.Positive workplace and culture where equality is primary consideration
Customer Advocate in Manchester, Greater Manchester
Out dated systems- poor pay the pay for the work load is unreasonable. The systems are truly out dated. The recruitment journey was great but once you are on your role there isnt much management can really do as the systems are terrible- there is a reason why many branches have shut down and why so many customers have left the company as well as staff. Think about it. Management are supportive but there is only so much they can do. You are added to upskilled groups without any of your own consent.
Values & Ethics in Manchester, Greater Manchester
Poor culture. Top heavy with senior management, very hierarchical. Bullying managers are not dealt with it.Very risk averse culture therefore very difficult to get anything done. Very bureaucratic.Having already worked for a regulated organisation I was surprised at how much more policy there was at the bank.
Customer Service Advocate in Manchester
Stressful and caused a lot of anxiety During the initial training period it was fine, and it seemed like it would be a great place to work, however after joining the team that feeling changed pretty quickly. Due to increasingly long wait times, that we were told repeatedly would improve but never did, you often had to deal with angry customers one after the other who had to wait sometimes upwards of 1 hour, and being yelled at by so many people on your shift had a really negative impact on me. I was always terrified of the next call coming through in case id be yelled at yet again, although sometimes you did have a nice customer who was perfectly understanding of the situation. Also, when you had an angry customer demanding to speak to management, management refused to come to the phone, I had several instances where an angry situation could have been defused immediately if management just came to the phone. After the call, if you where effected by it, you were often recommended to take a few minutes after to compose yourself, which didn't help me.The training was thorough for the processes and requests that customers would have, and I can't fault that, it was just lacking in how to deal with angry customers, all you where told was how to log a complaint and not how to defuse the situation.
Monitoring & Quality Assurance Specialist in The Pyramid Stockport & Miller Street Manchester
Excellent Employer with Excellent Employee'sI worked for The Co-Operative Bank from 2002 up until 2018 and they were some of the best years of my life & I have made the most amazing life long friends during my time there that are as close to me as family! They had excellent pay rewards for commitment & hard work & they had excellent ethical policies & people policies. I took redundancy from The Bank in 2018 & fortunately it came at the right time for me but I have missed working for them so much since that day! :-( Whoever secures a role with them can class themselves as very lucky as they are fantastic employees were never anything short of nurturing & encouraging whilst I worked for them! I miss you Co-Op! 🥰