The Co-Operative Bank
3.3 out of 5 stars.
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The Co-Operative Bank Careers and Employment

About the company

  • CEO
    Andrew Bester
  • Founded
    1872
  • Company size
    1001 to 5,000
  • Revenue
    £500m to £1bn
  • Industry
    Finance
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Jobs

We were not able to detect your location. You can browse through the 18 job The Co-Operative Bank has to offer

Permanent, Full-time
Customer Service Advocate

Manchester

£17,790 - £19,500 a year
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1 day ago

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Permanent, Full-time
Customer Service Officer

Croydon

£20,750 a year
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4 days ago

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Permanent, Full-time
Customer Service Advisor

Skelmersdale

£17,790 - £19,500 a year
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5 days ago

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Permanent, Full-time, Part-time
Health, Safety & Wellbeing Manager

Manchester

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5 days ago

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Permanent, Part-time
Customer Service Officer

Leicester

£17,790 - £19,500 a year
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6 days ago

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Permanent, Part-time
Customer Service Officer

Stafford

£17,790 - £19,500 a year
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Urgently needed

6 days ago

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Permanent, Full-time
Customer Service Officer

Derby

£17,790 - £19,500 a year
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8 days ago

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Permanent, Part-time
Customer Service Officer

Cardiff

£17,790 - £19,500 a year
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8 days ago

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Permanent, Full-time
Customer Service Advocate

Leek

£17,790 - £19,500 a year
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12 days ago

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Temporary, Full-time
Assistant Product Manager (Mortgages)

Manchester

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22 days ago

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Permanent, Full-time
Solicitor (Banking)

Manchester

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27 days ago

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Permanent, Full-time
Service Readiness Lead (Design and Transition)

Manchester

£34,000 - £43,000 a year
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29 days ago

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Full-time
Lead Batch Analyst

Manchester

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30+ days ago

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Temporary, Permanent, Full-time
DevOps Engineer

Manchester

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30+ days ago

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Permanent, Full-time
UX Designer

Manchester

£34,000 - £45,000 a year
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30+ days ago

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Permanent
System Analyst

Manchester

£31,000 - £39,000 a year

30+ days ago

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Permanent
UX Research Executive

Manchester

30+ days ago

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Permanent
Head of Corporate Credit Risk

Manchester

30+ days ago

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There are 18 jobs at The Co-Operative Bank
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Customer Service

8 jobs

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Salaries

Salary estimated from 854 employees, users, and past and present job advertisements on Indeed.

Popular roles

Service Advisor
£18,142 per year
Software Architect
£53,619 per year
Senior Risk Analyst
£40,790 per year
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Rating overview

Rating is calculated based on 54 reviews and is evolving.

3.4220173.1720183.2220192.1420202.202021

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Work-life balance

Reviews

PMO / Project Analyst in Manchester, Greater Manchester
on 11 February 2020
Fun place to work
Great experience, wonderful people. Standard working hours , learnt a lot amongst colleagues. Would love to progress and be challenged. A good company to work for
Mortgage Advisor in Manchester, Greater Manchester
on 12 April 2021
Struggling bank in need of innovation & proper management
Started working then left very shortly afterwards due to pedantic and very overbearing micro-management. I'd been told Co-op is an ethical bank as they dont lend to arms companies and such, but in my opinion this bank have dined out for free on that redundant sentiment for too long. What I saw working here shocked and saddened me. IT systems were inherently broken and not fit for purpose, management shirked responsibilities and took evasive action whenever anyone suggested streamlining broken processes. I witnessed a lot of favouritism and nepotism in my time here. On the plus side, I found the initial induction fairly standard and most of the customer facing staff more welcoming, training & initial impressions were fairly ok. However this changed as soon as I started my day to day duties as a mortgage adviser which fell in the domain of the "training academy". This academy was one person who essentially decided whether you stay or not, and this largely depended whether they wanted you there or not rather than your ability to do the job. I immediately encountered a level of scrutiny in my work that involved every tiny piece of my conversations with customers being picked apart, over-analysed and nitpicked to the Nth degree whilst other advisers producing similar outcomes were allowed to sail through. During my training one chap resigned due to stress and another colleague confided that they were taking anti-anxiety medication because of the amount of over-zealous and pushy scrutiny that a particular staff member was placing on them. This lead me to feel extremely unwelcome at this supposed "ethical and inclusive" bank, and I subsequently resigned rather than be managed out (which was hinted at many times). In general I found the salary to be below industry average and the work volumes to be excessive for the pay.
Customer Service Advisor in Skelmersdale, Lancashire
on 1 April 2021
Stressful low wage job with little benefit
If you work here in customer services you’ll be treated with contempt and be given little/no support. Due to serious failings by management you'll bear the brunt of any issues like systems crashing daily, not enough staff or call waits of over an hour. Besides a wage that hasn’t really increased in years you’ll get nothing more. They used to offer bonuses, prizes, rewards but now you just get access to discounted gift cards. I can get that myself online! Direction to develop the company changes every year when the management team leaves and gets replaced. Which means they spent money making people redundant and new systems that never get finished. So you end up with no staff and old systems from the 80/90s. Due to making so many people redundant they’ll give you many roles to perform and leave you to it. During the height of covid they didn’t care and provided little support. Only when staff absence increased did they try to put processes in place. If you’re after a stressful job and don’t want to stack shelves for the similar wage. Be given no support and work in a toxic environment then this is a job for you. They made people redundant late last year (2020) in customer services and they’re recruiting to fill those jobs. So you can see that the staff turnover is shocking! At least at McDonalds you get a free meal.
Customer Service Advocate in Skelmersdale
on 30 January 2021
Stressful
No job security. Currently up skilling staff so that everyone can do everything, including dealing with fraud!Training from other skills has been so diluted and rushed so that they can have enough staff trained.
Customer Service Leader [Operations Lead] in Leek
on 27 January 2021
For People With Purpose
Loved my time at Britannia and The Co-operative Bank. Good benefits and working environment. Sadly, couldn't escape the latest round of redundancies - otherwise I'd be there forever.
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Questions and answers

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Interview insights

Insights from 20 Indeed users who have interviewed with The Co-Operative Bank within the last 5 years.

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