Customer service advocate in Leek
Good colleagues and management Good culture, lovely people and management. Processing customer transactions, dealing with enquiries and complaints and bereavement notifications.vet busy contact centre.
Customer Service Advocate in Manchester
The worst job I have ever hadI went into this role very enthusiastic to start however this quite quickly evaporated. The training for this role is abysmal considering the amount of knowledge on banking you will require and their ‘academy’ system is absolute lies, you will be thrown in the deep end and either sink or swim. They promise more training after this in their “foundation” however you’re completely left to your own devices with no support. The systems the bank uses are also absolutely ancient and they won’t invest in newer systems. The staff turnover is unlike anything I’ve ever known and there’s a reason they are constantly recruiting. You will be sold a dream by the recruitment team however I would avoid this company at all costs - Aside from the actual role being terrible you are measured on ridiculous KPI’s down to being timed on toilet breaks etc.
The road to failure is paved with good intentionsWell intentioned ethics are no match for sound management. There is too much of the former and not enough of the latter. The organisation is not commercial enough in it's outlook.Sadly, I also found examples of many costly decisions that were, ostensibly, to benefit the customer (but due to lack of insight and competence) did not achieve this. So had a double-whammy effect of damaging both the business and the customers. They are trying to recover from years of neglecting their systems and processes, having gotten rid of many of the staff with the requisite knowledge to unpick all of this. Like trudging through mud.
Head of Fraud Operations in Skelmersdale
A genuine values driven organisation Having worked for the bank for 30 years I’ve seen the good times and the bad. Regardless of the organisations financial position or external profile, the bank continued to be a values driven organisation, for both its colleagues and customers. Career progression is there should you want it.
Customer Advocate in Manchester
Not the best The company prides itself on its ethics however they treat their staff horribly. Getting penalised for taking toilet breaks, spending too much time on a call helping a customer (which sometimes is the case because the systems are SO outdated and the company won’t put money into updating these to make it easier for staff and customers). The culture of the bank for staff and customers is appalling, the customers are only nasty when the bank is genuinely at fault - I feel sorry for these customers. There is no room for progression unless you’re friends with someone in the company and you will constantly be micro managed, probably from someone who is 5/10 years younger than you. The salary is okay, but the constant calls just aren’t worth the money.