The Co-Operative Bank
Happiness score is 46 out of 100
3.2 out of 5 stars.
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The Co-Operative Bank Careers and Employment

Work happiness

Scores based on about 17 responses to Indeed's survey on work happiness
Do people feel happy at work most of the time?
Do people feel they can get support and encouragement from colleagues at work?
Do people feel they are achieving most of their goals at work?

About the company

  • CEO
    Andrew Bester
    52%
    approve of Andrew Bester's performance
  • Founded
    1872
  • Company size
    1,001 to 5,000
  • Revenue
    £366m to £730m (GBP)
  • Industry
    Finance
  • Headquarters
    Manchester, UK
  • Link
    The Co-Operative Bank website
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Jobs

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Customer Service

18 jobs

Salaries

Salary estimated from 1.4K employees, users, and past and present job advertisements on Indeed.

Rating overview

Rating is calculated based on 70 reviews and is evolving.

3.1720183.2220192.1420203.0020212.002022

Reviews

Customer service ADVOCATE in Skelmersdale, Lancashire
on 15 February 2022
Mismanaged and Boring
Firstly, the work hours are horrific. You work on 6 days 1 week, then 4 days the next. Therefore, you work every other weekend. They don’t mention this when applying or even in the training! It was a shock. Secondly team leaders are not very helpful. You’re really thrown into the deep end W/o much knowledge on banking queries. You’re left making things up to customers as sometimes there are no managers around to help. And that’s a big one really, as you need a team leader to authorise certain things. Finally, your last call often goes past the end of you’re shift and you’re never reimbursed for that time.
Customer Advocate in Manchester
on 11 June 2022
Started off great…
…went downhill very quickly.The first week of training was pretty much filled with reasons why the coop is great. It was all very positive and exciting. We were made to feel valued, that we’d be taken care of and this was the start of an amazing journey/career. My group and I were enthusiastic to get started! Then the second week happened…Long periods sat doing nothing whilst trying to tackle secure messages, something which wasn’t even part of our job role and should have been a two day taster of getting a feel for the system in a safe environment. Not enough trainers to give the support that was required. Pretty much a waste of time.Week three, back in the classroom! Loads and loads and LOADS of information thrown at us the entire week in preparation for the following week where the fun and games would begin on the telephones. Week four Monday morning and it was like, ok, off you go. Good luck! Change of trainers who were clueless how to help and support, who had never met us before and therefore had no idea of our strengths and weaknesses. With added learning thrown into the day just to confuse matters more and add to the work load:High expectations, little reward. You either sink or swim.I swam. Very quickly. Far, far away.
Customer Service Advisor in Manchester, Greater Manchester
on 25 May 2022
Lied to
The company advertise themselves as 'ethical' and 'fair' on how they treat their employees, this is a lie. When I applied for my role they advertised "working an occasional Saturday" however, around 2 weeks into my training it was announced that we now have to work a full weekend every other week - only having one day off in the week when doing so. Also, when calling in sick I had questions asked such as "what is actually wrong with you" "if you are well enough you need to come in work", making me feel alot worse than I already was about not being able to attend work due to illness. I would not recommend working here.
Call Centre Agent in Leek, Staffordshire
on 23 March 2022
Call centre
Good managers and training , however there is a big turn over of staff as with many call centres. Some customers are really rude but there are also a lot of nice ones to talk too
Leadership Coach Manager in Skelmersdale, Lancashire
on 4 March 2022
Very stressful
Most people find ut very stressful for the money with strict difficult targets most very difficult to achieve month on month. Lots of selling and upwelling to achieve targets. Performance improvement foe anyone who doesn't achieve targets

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Questions and answers

People have asked 19 questions about working at The Co-Operative Bank. See the answers, explore popular topics and discover unique insights from The Co-Operative Bank employees.

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Interview insights

Insights from 76 Indeed users who have interviewed with The Co-Operative Bank within the last 5 years.

Average experience
Interview is average
Process takes about a day or two

Interview questions

Why do you want to work here. A time when you delivered excellent customer service. How to deal with complaints. Experience.

Shared on 25 May 2022

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