The Contact Company
Happiness score is 37 out of 100
2.6 out of 5 stars.
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The Contact Company Careers and Employment

Work happiness

Scores based on about 82 responses to Indeed's survey on work happiness
Do people feel happy at work most of the time?
Do people feel they are achieving most of their goals at work?
Do people feel they can get support and encouragement from colleagues at work?

About the company

  • CEO
    Asif Hamid
    47%
    approve of Asif Hamid's performance
  • Founded
    2006
  • Company size
    1,001 to 5,000
  • Revenue
    £18m to £73m (GBP)
  • Industry
    Telecommunications
  • Headquarters
    The Contact Company, Quee...
  • Link
    The Contact Company website

Here at The Contact Company we add value for clients, working as trusted partners to manage and develop their customer contact processes. We remove unnecessary obstacles, avoid needless jargon and save businesses time and money.

Our proven cost-effective, time-saving strategies are trusted by clients throughout the UK and beyond, whether they’re new to outsourcing, looking to change providers, relocating their customer services or starting up a business.

Learn more

Salaries

Salary estimated from 417 employees, users, and past and present job advertisements on Indeed.

Rating overview

Rating is calculated based on 219 reviews and is evolving.

2.7120182.2920192.9320202.0020212.802022

Reviews

Customer Service Advisor in Birkenhead
on 11 November 2022
Just a number

Not a nice experience. Everyone is expendable, no care for staff. Long hours with minimum wage. Very much as us and them attitude from management. Very high staff turnaround

Customer Service Advisor in Wirral
on 12 October 2022
Not somewhere you want to be permanently

Was okay and hour worked around childcare not something I wanted to progress in life though. Only 6 minutes for toilet use and wouldn't be allowed to break it if you did you where giving awarding. It human rights!!

Call Centre Agent in Birkenhead, Merseyside
on 4 October 2022
Good people,TERRIBLE for mental health

Worked there from 2019-22 Idk how I survived that long,I was signed off sick 3 times for mental health and fainted twice which resulted in hospital visits (at least the hospital was close to home..) The people you work with are pretty good,management was mostly good. Even the benefits were good,like the private/subsidised healthcare (which you could use for much needed therapy ironically) Even double pay bank holidays However, if you fall behind on targets for something you can't control-your mental health for example,you're not discriminated against (because they legally cant) but you are put on "lists" the former KGB would envy... The micromanagement is pretty orwellian,EVERYTHING is monitored, even your tone of voice on calls. Overall, GREAT colleagues, BAD for mental health.

Customer Service Advisor in Birkenhead
on 14 September 2022
Management

I love working here but unfortunately got to the point that I began to hate it because of the attitude of the management. Lack of empathy and humiliation tactics.

Call Centre Team Leader in Birkenhead
on 13 September 2022
It's a living

Whilst entry level positions are a fairly bad grind, anything above agent level feels mostly constructive in that you can improve the quality of working there for your direct reports. The downside for Team Leader level or above is a lack of constructive development, a lack of training and sometimes feeling over your head, with areas for the business to improve being ignored.

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Questions and answers

People have asked 41 questions about working at The Contact Company. See the answers, explore popular topics and discover unique insights from The Contact Company employees.

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  • Working Environment
  • Benefits
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  • CEO
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  • Company Future
  • Job Opportunities
  • Office Locations

Interview insights

Insights from 280 Indeed users who have interviewed with The Contact Company within the last 5 years.

Unfavourable experience
Interview is easy
Process takes about a day or two

Interview questions

Asked about my holiday

Shared on 21 September 2018

How good you are with computers

Shared on 12 August 2018

What campaign would I be working for? How does the wage work? What is the dress code?

Shared on 15 July 2018

Common questions about The Contact Company

The Contact Company locations

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