The Contact Company
Happiness score is 34 out of 100
2.6 out of 5 stars.
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The Contact Company Employee Reviews

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2.4Work-life balance

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Worst paid call centre

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Poor pay, poor management, toxic atmosphere. Only positive is job security if you can overlook the rest. Massively underappreciated by all upper management.
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Good for temp work

Good if you only want a job for 6-12 months but very little advancement or training. Management are very unprofessional and it very much feels like being in school. Constant back to back calls with little to no communication or help with issues or problems relating to business in general. 1 40 minute lunch and 2 10 minute breaks on a 10 hour standard day.

Pros

Easy to join company

Cons

Long hours, management poor, wages are poor
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Insights into The Contact Company

Based on 28 survey responses
Areas for improvement
  • Sense of belonging
  • Ability to learn new things
  • Trust in colleagues

Enjoyable workplace and amazing staff!

I loved it here, the staff are really friendly and train you really well, if you have any struggles they will help you through. The job itself can be boring at times but you don’t mind you’re surrounded by a great team, really helpful floor staff. Overall it’s a really good place to work and there is a lot of opportunity to progress within the company.

Pros

Good training and good progression

Cons

Job can be a drag
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Decent place to work but not long term

The Contact Company is a great place to work if you are looking for a fast short term job. You normally go though between 2-4 weeks training and then start on the floor. The campaign I do there is a lot of support and the work isn’t difficult. There is no progression paths and if you stay there it’s pretty dead end.

Pros

Nice atmosphere and people

Cons

Bad salary no progression
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Fast Paced

Fast paced environment, very little space between calls. Made some good friends, but ability to grow can be hard as it’s more about who you know, rather than the knowledge or experience you have.
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Terrible

Wasted far too many years working for this company. Long hours, unpaid breaks, punished if you are absent for any reason at all. Make you feel terrible for not being able to attend your shift.

Cons

Long hours, minimum wage, very process driven
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Typical

Just a standard call centre role, work 5 days out of 7 but days off are often staggered and you will tend to have atleast one shift most weekends, fine for a stop gap but not much progression

Pros

None

Cons

None
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it was a fun short term placement, not much chance of progression good for a student job

i enjoyed myself at this company. it was a fun short term placement, not much chance of progression good for a student job. It was good also because of the weekly wage
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Awful place

the cliques were awful, bullying was a regular day-to-day thing, and if you didn’t fit in with a certain group you weren’t seen at all.the culture of the office was “toxic” and built on “Let’s just say if you weren’t in the ‘club’, it wasn’t a very nice place to work.”

Pros

Good canteen and free parking

Cons

Long hours - toxic environment- no work life balance
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Could be better if systems in place were more efficient.

I worked on two campaigns for TCC. Argos - Financial Services, and GAME Customer Services. Most of the jobs themselves was quite simple. The one thing I disliked with the set-up we had to use was the fact that the "computers" were just small modem-sized boxes and would be really slow, as well as taking ages to log on for everything. The job itself can be better or worse depending on which campaign you get hired for. But they all have their own script/procedure which often requires the agent to follow. The one issue I found with this, was that when you get a different team leader, they will say something is to be done in a different way to another one you once had. And you don't know if both are correct, or neither. One of the campaigns I was working would also get the system randomly shutting you out. And because of the time it took to open everything up again, it would mean you may have to keep someone waiting on the phone if that's what you were currently dealing with as a mode of communication. If you were ever on web-chat, then you'd have to juggle 4 chats at the same time while also using 7-8 different programs for their needs. This could be problematic since you have just one monitor and so many windows. Due to the slow system, you had to get in 10-15 minutes before your shift time starts to ensure you logged on the system ready. But this was time you're not paid for and is a bit unfair to lose over an hour's pay due to their slow system.

Pros

The workplace isn't a horrible place to be in.

Cons

Slow computers. Using your own time to benefit them unpaid.
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Fun work place with plenty of support

Absolutely fantastic place to work for. This is one of the best jobs I have ever had. Management are brilliant and supportive. Training was a breeze. 100% recommend to work here.
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Fast pace call centre

Fast pace call centre People are lovely Variety of different campaigns Working hours very from 8 till 10 Easy access to the public transport Free parking parking

Pros

People

Cons

Customers
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People you work with are nice

I enjoyed working there but a lot of people didn’t especially on customer service. The people you work with are usually great- sometimes management were snobby depending on who you were under.

Pros

Pretty easy job

Cons

Shifts were always given late
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No life working here

Was only there for about a month. Management are lazy. Waiting for ages to be accessed onto systems or constant system failures which means you can't do your job. Managers always telling you to tell customers they can't talk to a manager even when the customer requests it which means you're being hurled abuse at by customers. Just another number to them really. Everyone wants to talk about everyone and get into each other's business. The only training you get is 1 week of writing things down from a PowerPoint presentation and then thrown in the deep end. Hours are stupid really feel like you just get home and you're going to bed and back out there again. No work life balance at all.

Cons

Everything
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productive but tense

it was a good place to work at for the summer, with weekly pay. however, the hours were quite long and managers wanted to micromanage sometimes even when it wasn't necessary

Pros

weekly pay

Cons

long hours and short breaks
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Not great

Money was ok, easy job but can get laid off with no notice whatsoever, no chance to progress and management looks down on you. Not a friendly place to work.

Pros

Ok Pay

Cons

Everything tbh
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Nice place to work

Nice place to work but poor payment. Bad shift ( 2 weekend on and 2 off) no following days off. The staff and managers are very helpful. Sometimes you cannot find any parking spaces available if you work on 10-19h shift

Pros

Nice staff

Cons

Low payment
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High turnover of staff,

This has been one of Wirral's success stories in terms of employment. However, it also has a high turnover of staff ( many of whom end up here via Agencies or are under pressure from the DWP to find work). First and foremost it is a Call Centre.There is a long logging-in process before you can answer calls. There is no time to breathe between calls. Breaks are non-existent and you only get a half hour lunch. If you go the toilet expect to be reprimanded on return. It is the human equivalent of a battery farm.

Pros

None

Cons

Loads
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Possibly the worst place you could ever work for

This was by far the worst job I ever had in my whole lifetime, to the point where I used to cry before going into work. The management were shocking and would always focus on your stats, constantly pressuring you to take more calls even if you were trying your hardest. You were never appreciated if you had a good week of taking calls. The team leaders were a joke and were people who had no clue what they were doing. There was also a lot of inappropriate team leaders who worked there. Half the time you would see the 'team leaders' sat at the front of the room stuffing their faces whilst everyone else would be slaving away taking calls. Very cliquey and highly TOXIC environment. I had a 2 sick days and was made to feel guilty about taking time off. Toilet times were timed and you only had 10 minutes out of the whole 8 hour shift to go to the toilet otherwise you would be 'told off'. The place is a joke, I would have rather been on benefits then work here. The training was poor and once again 'trainers' would humiliate the staff and speak to them like children when more than half of the room had more qualifications than they did. Everyone said how bad the job was, NEVER AGAIN. Team leaders and trainers had some sort of authority complex even though they were only getting paid 50p more than the rest of the staff.

Pros

The people (not the team leaders or trainers)

Cons

Everything
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Fun plave to work

At b&m we have a great lot of staff who are friendly. The company helps everyone reach any goals they set. If you want to step up they are there to help. Great training given too

Pros

Staff discount

Cons

Fast pace
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Just not a good place at all

If you are not the best of the best and you don’t get your word across that you want to progress you will be stuck doing the same thing over and over, management don’t do anything unless you beg them, only 2 of the TL actually bothered to do something , if your late 1 min from your lunch you get told off or if you’re in a certain code you get told off, can’t go the toilet for more then 6 minutes in a full day but every TL gets 10 smoke breaks with no problem, place is a nightmare and the best part is meeting the different people who go through it with you. Rota and shifts are also all over the place and don’t make sense

Pros

Meeting new people

Cons

Screaming people, management can’t do anything, long hours
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Overall rating

Based on 209 reviews

Ratings by category

2.4 out of 5 stars for Work/Life Balance
2.5 out of 5 stars for Salary/Benefits
2.4 out of 5 stars for Job security/advancement
2.3 out of 5 stars for Management
2.5 out of 5 stars for Culture

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