The Gainsborough Bath Spa
2.7 out of 5 stars.
Write a review

The Gainsborough Bath Spa Employee Reviews

Review this company
Job Title
United Kingdom11 reviews

Ratings by category

2.6Work-life balance

Search reviews

Sort by

Showing all 11 reviews

It's not worth it.

Indeed featured review

The most useful review selected by Indeed
It's good pay but you are working in a broken system. No one takes breaks to finish on time. They are understaffed and give you loads to do and it has to be done by 3pm so break at your own risk.




High workload no breaks
Was this review helpful?


Do not work here. worst management ever , lack of staff lack of resources it’s ridiculous, no pro’s just constant negativity from all managers. worst place to work at
Was this review helpful?

Insights into The Gainsborough Bath Spa

Based on 7 survey responses
Areas for improvement
  • Feeling of personal appreciation
  • Sense of belonging
  • Support from manager

Good amount of rooms

Being a busy hotel with high standards I had lots of training so I could do my job well.As the hotel is 5 star the standards are high but you only have to clean a set amount of rooms daily, not like other places when you get 14/16 room a day.The current team are nice and welcoming to.
Was this review helpful?

Busy but Fair

Hotel is fast paced and busy but no two days are the same, rewarding and gained lots of experience to help me in my career. Only left as moved city.
Was this review helpful?

Very disappointed

From day one of my interview i didn't feel welcome by the manager!! staff were helpful to a point then ended up after a few days being there put on my own away from everyone so didn't feel part of a team at all, i was promised the hours i wanted but then told it was changed and had to do the hours they required, we never got to have a lunch break either after working a 9-4 shift




Everything apart from pay
Was this review helpful?

Rate your recent company

Share your experience to help others


It was a friendly environment where I learned the basics of housekeeping; making beds, cleaning etc. All of the staff were encouraging and very supportive.




Strenuous work
Was this review helpful?

Avoid working in the restaurant

Poorly paid for expectations Absolutely I am not recommending this place to work in. You have no support from management, long hours , no brakes/staff food and high standards for £8.40/h .
Was this review helpful?


Very high staff turnover which leads to increased work load. Also as a result, its almost impossible to get your holidays in unless you pre book them way in advance. On my morning shifts I didn't had 1h unpaid lunch which you supposed to have by your contract on 8h shifts. While HR are aware no one seemed to care. Need to add that hours are long and unsociable. Arrogant, unhelpful managers with strong favouritism. Saying that they are all also very stressed and worked to the ground.
Was this review helpful?

Stressful and hard work

Long hours some which are unpaid if you do not take note of when u clock in and clock out. Managers do not care for staff. Holidays are rarely given when requested. I would be working 10 am to 9pm and within that day I was allowed a 30 minute break and in my 10-4 shifts I didn’t have one.


2 passes to use thermae pools every year, Nice hotel


No lunches, staff are not treated fairly, unpaid hours, arrogant managers
Was this review helpful?

Well, it is hospitality...

Long hours, demanding guests, tired staff, stressed out managers...However, beautiful spa and hotel to work in the heart of Bath. Not many staff benefits to shout about but I was well looked after by my line manager at the time until another one took over.


Loads of history, great building and location


staff and managers are worked to the ground creating a negative atmosphere
Was this review helpful?

Beautiful 5* hotel in the heart of Bath

Great training provider in many useful areas of the industry. Fantastic opportunity to work in a thermal spa environment with some outstanding professionals.


Beaitoful environemt and fantadtic staff with a great attitude.


Was this review helpful?

Want to know more about working here?

Ask a question about working or interviewing at The Gainsborough Bath Spa. Our community is ready to answer.Ask a Question

Overall rating

Based on 11 reviews

Ratings by category

2.6 out of 5 stars for Work/Life Balance
3.4 out of 5 stars for Salary/Benefits
3.4 out of 5 stars for Job security/advancement
2.7 out of 5 stars for Management
3.1 out of 5 stars for Culture

Compare The Gainsborough Bath Spa with

The Gainsborough Bath Spa reviews by location

Learn about The Gainsborough Bath Spa in popular locations

  • Companies
  • The Gainsborough Bath Spa
  • Employee reviews