the LEGO Group Employee Reviews

What is the best part of working at the company?Flexibility and great manager What is the most stressful part about working at the company?Driving along way most days but it’s generally ok What is the work environment and culture like at the company?They treat you really well and always doing incentives to keep you motivated What is a typical day like for you at the company?I have to do 6 calls in my area and work in stores making sure compliance

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Not everything can be awesome all of the time

Freelance Content Creator (Former Employee) - London - 12 July 2023

I adored the opportunity to work with The LEGO Group And I would love do so again. However on the contract I was there under on this occasion. I felt very unsupported, micromanaged and often manipulated. This escalated to what, if I had been an employee, could have been considered bullying. But as a freelancer, it was a non issue for the company. I would adore the opportunity to return to LEGO. Perhaps in a different team, in a more clear role

Pros

Amazing office location, free LEGO, remote working

Cons

Long days, micromanagement

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Insights into the LEGO Group

Based on 30 survey responses

What people like

Supportive environment
Clear sense of purpose
Inclusive work environment

Easy, fun and enjoyable

Costumer Service Advisor (Current Employee) - Slough, Berkshire - 5 July 2023

Only one day in the office a week, otherwise WFH. All equipment is provided for. 50% discount for LEGO products. Easy job and really friendly colleagues. Two volunteering days.

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Fun environment

Sales Associate (Former Employee) - Manchester City Centre, Greater Manchester - 24 May 2023

Overall the workplace is fun and the people are very friendly. Switching duties every hour means you don't get bored often and it keeps you engaged. You sometimes get to build Lego to go on display and the staff discount is a bonus!

Pros

Staff discount, friendly people, fun environment

Cons

Very focussed on providing constant customer service which can be draining

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Amazing work place

Seasonal Customer Advisor (Former Employee) - Slough, Berkshire - 7 May 2023

Amazing staff! My manger was amazing. Good perks, it was working from home but allowed us to come in office when needed. Loved it overall! Would recommend

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Okay, but boring

Customer Service Advisor (Current Employee) - Slough, Berkshire - 13 March 2023

The company itself is amazing. When I joined the training was pristine, so I can say that i did feel prepared to actually do my jobThe people are lovely and there’s a good focus on mental health and diversity. I’d say for a customer support job, the pay isn’t bad either. The issue is that it quickly becomes boring, especially once you’re familiar with everything. The other main issue is during high season when things go wrong, the website doesnt get updated and you’re stuck repeating the same apology and explanation for 8 hours.If the higher ups and design teams could get on top of keeing customers informed, that would be great.Overall if you’re okay with a customer support job, Lego is great.

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Fun working place

Customer Service Advisor (Former Employee) - Remote - 2 December 2022

The best part about this job was working with some reliable colleagues. Customers are demanding, expecting to get everything for free, The typical customer is the king job.

Pros

working from home

Cons

lack of support from management

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Great staff and a company that cares

Sales Assistant (Current Employee) - Cardiff - 28 November 2022

Work colleagues make or break a work place and the people I work with are great! The work is enjoyable and the company regularly does things for the staff. The main down side is that the work is very seasonal and the wage isn't great especially considering the current crisis. Otherwise though it's a pretty good place to be.

Pros

Great management, great staff, good discount, private healthcare, and a few other benefits

Cons

Seasonal work, terrible hourly rate

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Toxic Managers

Visual Merchandiser (Former Employee) - Oughtibridge - 15 November 2022

Toxic managers who nitpick but never give any praise. Very bad styld of management and also they single people out to fire at will. Be very careful at this company.

Pros

None

Cons

Toxic

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The most fun retail job out there

Sales Assistant (Former Employee) - Edinburgh - 7 November 2022

LEGO is an unsurprisingly great company to work for. A typical day involves constantly interacting with customers who are, for the most part, passionate and friendly people who genuinely love the product. Management is excellent, and the atmosphere is friendly and vibrant. Very flexible with working hours.

Pros

Great environment, low-stress work.

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Jobs at the LEGO Group

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Seasonal Sales Associate

Seasonal Sales Associate

Brighton

4 days ago

Seasonal Sales Associate

Southampton

3 days ago

Horrendous company to work for

Waitress/Bar Staff (Former Employee) - Legoland Windsor, Berkshire - 5 October 2022

Hands down the worse place I've ever worked. Staff are clicky so if you're a seasonal member of staff expect to be singled out, managers are rude and dismissive, pay is never right, and HMRC is now chasing me for tax owed because they sent my P45 7 months late when I left. They expect you to do 5 people's work or extra shifts with no breaks and can often extend your shift, whilst on shift with no regard for appointments/ prior engagements. HR are rude and unhelpful. The management let their friends get away with doing nothing/ or things they should be doing and order the others around to get the work done. I thought I was alone in feeling like this or that it was maybe just hotel staff, but after speaking to park staff I realised it was just a company culture problem that is draining the life out of everyone. Overall, I'd rather unblock toilets for a living than work there ever again.

Pros

The lego discount was nice for presents. A FEW nice collegues.

Cons

Everything else.

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Great company to work for.

Assistant Manager (Former Employee) - Milton Keynes - 23 June 2022

Caring company with great staff benefits. Job security is strong and there’s a lot of support.The role can vary between fast paced and sometimes full on to quiet, depending on the time of year but it’s always fun.

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Nice workplace

Customer Service Advisor (Former Employee) - Slough, Berkshire - 5 June 2022

WFH, customers usually very nice and management were very very nice. Salary could be better however 50% all lego products is a very nice benefit. Very good all in all

Pros

50% discount

Cons

Repetitive

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I recommend avoiding this place

Sales Associate (Former Employee) - Leeds - 16 April 2022

The job itself, when it comes to customers, is fine. But the company is not a good one to work for. You are expect to go above and beyond every day in uncomfortable uniform and with minimum wage. Small yearly bonuses are offered provided the shops hit unreasonable targets. Benefits are very minimal. The store and area managers treat staff very poorly and don’t seem to care about you as a person. I can stress highly enough how awful it is working for this company.

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Stagnant management.

Store Associate (Former Employee) - Liverpool - 23 March 2022

There are hourly task rotations, such as tills, replenishing stock, cleaning, etc. This helped with morale and boredom however there seemed to be consistent favouritism taken in to account when allocating daily tasks and their perceived difficulty and enjoyability. There is also a lot of micromanaging and this often has a negative impact on the execution of the task at hand, partially due to the unnerving sense of being watched deteriorating your focus on the task. There is a clear sense that you are very replaceable, the rota is published 4 weeks in advance and management refuses all requests to swap shifts, even if the requested changes have no impact on contracted hours, payroll, or staff coverage. Roughly half the employees are students yet during children’s half term, staff’s academic responsibilities are completely disregarded and they are scheduled to be at work when they are required to be at university, without prior inquiry into their availability. Having visited other Lego stores it is extremely clear the Liverpool Lego store expects a lot more of their staff compared to other stores where staff appear more at ease. I have met several people who have worked in other Lego stores, and they have indicated that the Liverpool Lego store management has genuine notoriety within the company for their intense management style, which has consisted of the same people and approaches for over a decade.

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Pretty interesting work. Very nice company to work for.

Customer Service Advisor (fixed term) (Former Employee) - Slough - 21 February 2022

Ultimately it was a typical call centre job but LEGO was at least pretty interesting. Mostly troubleshooting (often digital products) and dealing with the post. Employee benefits are very good.

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Fun and inclusive

French Speaking Customer Advisor (Current Employee) - Slough - 19 February 2022

It's fun company to work for, everyone is nice and helpful. Management is very approachable and friendly. Home based but need to go to office 1 to 2 days a week.

Pros

Free LEGO toys + good discount

Cons

Repetitive job, low salary

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Fun working environment, varied and challenging. Great autonomyFairly paid

Seasonal Customer Services Advisor (Former Employee) - Slough - 17 February 2022

I really enjoyed working for TLG.They encourage you to have fun and take ownership of your work. This is empowering.Great training.Truly a global workplace with great links.

Pros

Lack of communication on products sometimes

Cons

Shifts

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Fun place of work

Seasonal Consumer Service Advisor (Former Employee) - Slough - 13 January 2022

This is a good place of work, with good colleagues and good fun as well. There's no day I woke up and felt like I didn't want to go to work. I was working most of the time at home due to the pandemic. My team leader always gave me good advices to improve my performance. Trainings are also part of the job and are very helpful for your role.

Pros

Good salary, good team leader and colleagues, good fun, good company culture.

Cons

Having a seasonal contract doesn't guarantee a permanent job, your performance is based on the reviews giving by customers and not on the task you accomplish, no reviews from customers give you a bad performance.

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Very bad experience

Customer Service Advisor (Former Employee) - Slough, Berkshire - 7 June 2021

Lego provided me with a faulty product, Lego VPN gave me trouble shooting error and issues, their headphones didn't function properly during induction I have struggled a lott Even to listen them carefully, no job security , they can throw you out anytime with one week notice period. They can throw you out even during induction training too...

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Okay. Zero security

Customer Service Advisor (Former Employee) - Slough - 16 April 2021

You're just a number. Can be kicked out no matter how well you perform. Management have their favourites no matter how hard they try to show they don't.