The North Face Employee Reviews
United Kingdom25 reviews
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The North Face has always been a very strong brand, known for it's quality and style by mountaineers and streetwear users alike. Unfortunately in the UK at least they pay far less than any comparable brand, creating a situation where it is difficult to recruit staff who are skilled and dedicated enough to perform at the expected standard. Moreover it has been a shame to see the brand slowly transforming from a brand that makes products that last for a purpose, to a fast fashion brand with declining quality and a greenwashing approach to the environment. The store manager and Area manager are both very nice, however it is clear that their ability to influence change is very limited and decisions about everything important are largely made by people who will never visit the store.
Whilst working here I met great employees and lovely customers to who I could build a rapport with to understand their needs and wants better. Working here allowed me to build my confidence and how to deal with different customers every day.
Great relationships with everyone
Parking in the area
My desired role when working in retail was a relaxed environment where workers could work hard and enjoy, The North Face was exactly that. Working there as a sales advisor helped me become more relaxed and confident whilst working with customers.
Overall view it was good the vibe was excellent however the pay was bad and their management was not effective.
Overall view it was good the vibe was excellent however their management was not effective. The contract copy was not given to me and the resignation process was poor.
Two lunch breaks
Journey was far
District Manager never supported stores in his district. To occupied with his own importance and career path. Store and Assistant Manager turnover over 70% in 12 months in the UK. Awful company to work for high turnover of staff. Lack of training supplied to stores from head office. Compared to training in actual Outdoor stores. This is not an Outdoor brand anymore which is reflected in the fact it is sold in Sport-shops now. Low calibre staff in stores who struggle to understand customers needs. Also staff with poor English language skills causing frustrations with customers.
Great company but I was unlucky.I had a frustrated manager who treats the staff as slaves changing their schedule every day without announcing,because he couldn’t manage to do it properly.In times of high trade it was shaky and was not a support for the team. Never assume mistakes , blaming others,and he was not open to new opinions believing that he was doing everything perfectly.I didn’t had support from manager and supervisor, both was really fake people .Really a bad experience No Pros only Cons
Great experience, great benefits. Lovely staff and the coolest manager ever. I would've stayed at this job but its a shame that the pay wasn't so great. If you like to keep busy in an energetic, fun environment this is the job for you.
Staff, Location, Benefits and Discounts
The job is a healthy challenge for aspiring people wishing for challenge. The rate of pay could be improved for the lengthy hours that are asked from the workers and advancement is very difficult to achieve. The company however have great work ethic.
Long hours, slightly poor pay for such a large scale company.
My example of being able to start from the very bottom to rise to the top is a clear example of the opportunities available - everyday day can vary but with so much to learn, you get to work with a small and caring team that can help you grow.
Private Health Care
On a typical day, you'd find yourself arriving to work an hour early to help clean the store. Once the store opens, you will cycle through positions on two floors, allowing you to learn and sell from different parts of the store. As well as this, you'll find you'll also work as the security at the main entrance, which is cycled through (with no real time-scale management) most staff members. Management would push to drive sales, in which each individual will have a randomly generated target to hit. Methods to do this were extremely limiting and strict. Staff members would stand in a single spot until a customer would approach their "Area", where the staff member would approach and attempt to work themselves into a sale. This method made customers feel uncomfortable and was physically uncomfortable for staff members. At quiet times of the day, where you could go hours without a single customer, to stand in a single spot without moving was extremely degrading and uncomfortable. With Management rarely on the shop floor, rather in the main office watching the CCTV camera's to make sure each staff member is doing exactly as they were told (i.e standing in a single spot) via an in-store radio, which each staff member wore throughout the day. However, despite management and in-store protocol being so strict, the atmosphere when staff members were on break was great. Each staff member came from all around the world, so the varied cultures grew for some self-developing conversations. On average, everyone was very kind and would do what they could to make the day go as pleasantly - more...
Staff Uniform was all supplied, free, and was a choice of the staff member.
Low pay, long hours, an excess of standing around.