The Ritz London Employee Reviews
United Kingdom16 reviews
Found 16 reviews matching the searchSee all 17 reviews
Indeed featured review
The most useful review selected by Indeed
It is slave labour. You will work 10hr+ shifts with only 30 mins breaks (which is illegal) and you will be treated with no respect. It is very much a hierarchy where you have no say so in anything. It is male orientated and it has a very old fashioned way of thinking and the staff are forced to speak to the guests as if they are robots. It is very fake and a very unpleasant environment to work in. Work in a different hotel.
We want to help you find great companies. Help us be the best!
Do these reviews help you learn more about working at The Ritz London?
To work at The Ritz for over one year taught me what does it mean to work in a five stars hotel, in terms of standards and behavior, also brought me a big knowledge in terms of drinks but what most helped me is in knowing how to deal with important and extra care guests, with complaints and with any kind of issue, how to keep the calm and find a solution. I learnt how to read the guest.
The Ritz is a true institution with rich history. The character of the hotel comes to life with the management and the staff. Staff are recognized for their hard work and are encouraged to provide excellent service to guests. There is a great feeling of pride working at the Ritz.
With this job I have learned how important it is to be flexible and make use of my own resources. I have gained the ability to work independently or as team, a sense of discretion around confidential information, prioritization skills and multi-tasking ability. I gained the ability to: § adapt to multicultural environments; § handle critical situations; § manage and plan my job; § take over responsabilities and to establish priorities, respecting deadlines and targets.
I work every day from Monday until Friday. On Saturday and on Sunday I'm always off. It's only an internship. When I finished my master in Hospitality and Hotel Management here in London my manager told me to do a stage inside the Ritz Hotel for 3 months and I'm going to finish it the 4 of February. They don't pay me.I started as hostess in front of the Rivoli Bar, to work as waitress. After a week I moved in the William Kent House for events and private evenings for special guests and now I'm in the cloakroom (just to improve my English).
See more The Ritz London reviews
You may want to try: