The Sigma Financial Group Employee Reviews

Good job, pays well. Only left due to another opportunity which was more inline with what I wanted to do. Would recommend working at sigma if you are unsure what you want to do. Career progression is good

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Wrong titled job

Temporary Customer Service Advisor (Former Employee) - Birmingham City Centre, West Midlands - 20 October 2023

The job is a set up where a customer has allotted advisors to do a collection advisor role of setting up extended plans for customers who cannot afford their energy debts. I enjoyed changing tariff to help customers with future affordability. I was annoyed with the bell ringing of getting an extended plan. It reminded me of cancer patients in recovery. Their monthly target was £85000 which is the pre vat of a small business for a year. They rewarded with a £75 bonus when reached benchmark of 98%. I felt stressed by a colleague backbiting on another colleague. I did not want to fudge my performance to their monthly attainment? Signposting to a debt agency with a 1 hour wait when more practical to refer to bill organisations.

Pros

Monthly Bonus and friendly training group

Cons

Do capabilities for underlying health conditions

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Unique

SP Campaign Extra Care Customer Service (Current Employee) - Birmingham, West Midlands - 24 August 2023

What is the best part of working at the company?We are respected and valued as Humans , They treat us as equals and train us and listen to us when ever we have something to say. What is the most stressful part about working at the company?Nothing, as support is always there from DTLs and Management What is the work environment and culture like at the company?Respectable, Equality, Fun, Professional, Friendly.What is a typical day like for you at the company?Enjoyable, Knowing that helping Customer's and removing their stress worries and that they are relived from issues that they were having.

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Extremely poor. I should of quit during training to spare me the stress.

Call Centre Operative (Former Employee) - Work from home (main office was based in Birmingham). - 12 August 2023

What is the best part of working at the company?Working from home opportunity that was available. What is the most stressful part about working at the company?Lack of sufficient training to prepare for the job role and unprofessional behaviour from management and trainers. Also IT systems failing to continually work.What is the work environment and culture like at the company?Too heavily statistic driven that results in poor customer service. Staff are driven to subtly compete against one another even though the role wasn't a sales one. What is a typical day like for you at the company?Being none stop busy till the end of the working day. Having to continually report system outages and crashes as to not be flagged as AWOL and cause a loss of pay. Having to frequently apologise for the long hold times and failures of other staff members / system issues.

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Sigma

(Credit Operations) (Former Employee) - Work from home - 12 July 2023

Never work at sigma, absolutely rubbish company, no benefits, salary was rubbish, micro managing was the most stressful part, no trust whatsoever, manager would always put me down and make me feel low

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Insights into The Sigma Financial Group

Based on 46 survey responses

Areas for improvement

Sense of belonging
General feeling of work happiness
Overall satisfaction

Keep well away

Call Centre Operator (Current Employee) - Birmingham - 21 July 2022

Sounds great when you start . But they soon change things , dept , rolls with no warning. Say there’s help but there isn’t. Can not wait to leave here.

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Only here because it’s WFH

Customer Service Advisor (Current Employee) - Birmingham, West Midlands - 22 June 2022

You have to adhere to lunch and break times otherwise you get in trouble. The managers are very rude and always speak down to you. If you take 2 minutes off calls because you need a breather, you get your name plastered in the main chat where all other colleagues are in and you get belittled. We are supposed to have a performance review with our manager every month but we never get one, only expect a call from your manager if you have taken 1 minute longer break

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Amazing company to work for

Call Centre Agent (Current Employee) - Birmingham - 20 June 2022

Sigma is an amazing company to work for they are very interested in you and your needs very flexible and management are so helpful I have been working for sigma just over a year and it’s been an amazing experience so far

Pros

Wfh

Cons

Non

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It’s decent.

Customer Service Administrator (Current Employee) - Birmingham - 28 May 2022

It’s decent no complaints really. Supportive manager work life balance ok Weekly team meetings, always busy, pay could be a little more but there is a bonus

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Avoid at all cost !

Collections Advisor (Former Employee) - Home Based - 20 May 2022

Hmmmm.So what you do in the training is completely different to when you go on the live call! Your not taught everything! 2 weeks training is not long enough ! i applied for customer service , they end up putting me in collection … to me it’s like a sales role … all the care about is hitting targets every second . They just put you straight into live calls with no assistances , no one to help you along the way , when you do go for help you have to wait 15mins . I believe the managers just care about their bonuses. Trust me if you hate sales don’t bother working here , as it like a sales job basically. Even when you take a break you have to message the even when you take your already ARRANGED SCHEDULE BREAK! You then how to notify them every time your back , every time your doing something, you have to notify them ! If your wrap time is little over time they will be on your back . It like working with police . Completely different from every call centre job I have ever worked in , one of the worst ! And they pay chicken Change for the work you have to do ! Not worth it ! If you don’t like stress …. Don’t apply ! i was on the octopus energy campaign! I quit ! Loads of people dropped out the training group ! Because they saw sense faster than I did ! howver I stayed 3 days after training … and left!

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Poor place to work

Customer Service Advisor (Full-time) (Current Employee) - London, Greater London - 2 May 2022

This is not a great work environment they are uncaring about mental health and management will try and bully you out of the job if you mention your struggles. Every department is so unprofessional. Wouldn’t recommend to anyone if anything RUN and don’t apply

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Not a good place to work

Energy Advisor (Former Employee) - Birmingham - 26 April 2022

You are expected to adhere to strict targets and if they aren't reached itbis a strick against your probation managers are not nice and when asking for help you wait for 15 mins or longer

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Great company

Energy Specialist (Former Employee) - Wfh - 24 April 2022

Great employer good pay and bonus Room to progress with in the company Support provided training is good and informative great place to work Would recommend

Pros

Work life balance

Cons

Over time is not time and a half

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Awful

Customer Service Advisor (Former Employee) - WFH - 14 April 2022

Avoid at all costs worst place I ever worked and would not recommend at all. Bad management full of bully’s don’t care about their staff only care about sales

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Stressful place to work

Customer Service Advisor (Former Employee) - Work from home - 21 March 2022

I would dread every morning having to work here due to the lack of support and help. Most of my team were lovely but we were all new and inexperienced.

Pros

Nice collegues

Cons

Rude customers

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Eon-next

Manager (Current Employee) - Home Based - 20 March 2022

I have worked in other roles within the company and since joining this project with EON-Next, I am shocked.The department is managed by leaders who lack really understanding, they have forced front line staff to manage training groups and they themselves are new to the job. I actually feel sorry for the customers.

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Disorganised & underpaid with Shell Energy @ Sigma

Customer Service Advisor (Former Employee) - Liverpool, Merseyside - 9 March 2022

Not sure where to start with this company… The training provided was ok, until you actually get on the phones and realise that the training related to nothing like actually going live on the phones. On our training group, from the new starters, 6 members of staff left before we even completed training, there was 11 of us so more than half. I became to realise that staff retention is extremely poor.Management are rude, disrespectful and extremely unprofessional. The company in general pay low salaries and lengthy hours with little or no support. Not many rush to do overtime as there is no incentives to do so.

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Poor

Customer Service Advisor (Current Employee) - Birmingham, West Midlands - 27 February 2022

The people you work with are amazing, bonuses and other 'benefits' unreachable, there are no benefits unfortunately. Not many people stick it out and leave within weeks. No work life balance.

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Productivity and fun place to work

Call Centre Agent (Former Employee) - Work from home - 22 February 2022

It was stressful working sometimes , in all I enjoyed my time working there.you are been challenged to put in your best because of the quality check .

Pros

Good TM and colleagues

Cons

Long hours

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Awful place to work

Customer Service Advisor (Former Employee) - Birmingham, West Midlands - 7 February 2022

Worked on the Scottish Power contract. Micro managed, high targets to reach. Constantly marked down, TM’s speak down to you. Every part of your work is monitored. Horrible phone calls! Very stressful. Short breaks! Your mental health is affected so badly. They want every ounce out of you. Back to back calls, by the end of your shift you are so tired and mentally drained!!

Pros

None

Cons

Target driven, very hard to meet the targets that are set. Micro managed. Managers speak down to you.

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Awful - avoid at all costs....

Energy Advisor (Former Employee) - Birmingham - 27 January 2022

From ops manager to team Leader, your nothing but a number, your lied to constantly, no way to progress. You are promised training - never get it , promised support - never get it, constantly micro managed by a TL who has no knowledge just wants to tick boxes, you are not valued. HR do not respond with out several emails chasing them, ops managers are useless, only care about targets not customers.