thebigword Employee Reviews
United Kingdom29 reviews
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I like my job as an interpreter and I have worked with this company for a while but it is getting worse with the time. The staff is very difficult to get in touch with and deal with. The operators on the phone (if they ever pick up the phone) are unprofessional and unhelpful; their aim is just to allocate the jobs and not to listen to interpreter's requirements. Dealing with them via email is equally difficult. It takes them a week to answer your request and most of the times it is urgent to be sorted out immediately. The portal where we accept the jobs is far from perfect. I have been trying to comment on some of the issues but they haven't been resolved at all. As a whole it is stressful to work with them because there is lack of coordination between the members of the staff and between thebigword and listing offices in court. As a result of this a lot of double bookings occur which is frustrating for the interpreters. Travel costs are not covered accordingly.
Flexible working hours for freelancers; payment on time
Unprofessional attitude, inflexible communication, lack of coordination, difficult communication via phone or email, unhelpful operators/administration
There was a great balance between work and family life and great communication with the HR team; useful benefits. Although there was some kind of compulsory training, it was usually irrelevant to me as an interpreter; or it was very basic. I really wanted to develop in my role but it was not possible. Although the company would be willing to let me go for an external training, they weren't able to sponsor the training for me. The hourly wage was very close to the national minimum wage, so I could not afford the training. I was working really hard to achieve our KPIs but I had just a very small pay rise during my 6 years with them and I felt undervalued. There was an amazing range of clients. Apart from interpreting for government institutions, I often interpreted for vulnerable clients, e.g. victims of trafficking, social services, people with mental issues and I would love to have someone to talk to about gloomy situations we were listening to for most parts of our working days but the support was limited and very difficult to get access to. I was made redundant during my maternity leave, together with the rest of my team.
They keep you waiting for ages to answer your calls and all that while a recorded message states that "your call is important to us, please continue to hold and we will answer your call shortly" which will infuriate one even more. While I am writing this I have been waiting for 50 minutes to answer. We need to call them because the id number of their text messages is not recognised
Good work-life balance and salary, but minimal job security with virtually no career progress
Paid travel, flexible work
Not enough hours, some bookings only guaranteed 1 hour pay with their booked duration being longer, progress is
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The company is great as an opportunity to start your career. The environment is open, supportive, and easy-going. Teams usually are marvellous and everyone shares skills and experiences. The management is not so great, making the organisation an excellent stepping stone in your career, but not a place you stay at long-term, as evidenced by the legendary levels of churn.
Great opportunity, great challenge
exponentially growing expectations with little to no wage progression
Working at the bigword is good if you need call centre experience, it is a repetitive job and the only challenge you face is trying to get a booking sorted that comes on the day for a court that needs a linguist to attend asap There is no career progression and the salary is too less compared to the amount of work you put in to the business They accept people from different backgrounds but at times you will feel there is favouritism amongst managers There is nothing difficult about the job and the fun aspect is the few colleagues that make the work life enjoyable
Not easy to be a successful interpreter. Updating studying and qualifications required. Can be depressing and difficult to deal with sometimes.Good as a first job in the business.
easy to work from home
demanding, low-paid and no future advancement possible.
A typical day working at Thebigword, would involve completing various menial administration task for management throughout various teams In the Translation department of the company. I sent emails and made phone calls to clients and to freelance translators and various other tasks that are very company specific. Fun work place with supportive management. I also trained new members of staff on all the software the company uses and all the different types of projects that they would encounter within the role.
In the middle of a warehouse estate, was a little woring walking to my bus stop 30 mins away.
A typical day at work involves fixing broken files for project managers that have either been broken by them or by their linguists but they seem to want to blame engineering for it instead even though it is us that fix it. We do not get any recognition for hard work. If a project is delivered ahead of time it is usually because engineering cam up with a slick process but nobody seems to care about that, it is just the PMs that get the praise. They will not pay anybody what they are worth but continue to promise pay rises that never come.
Free coffee and fruit
Shift work with no extra pay, no recognition for hard work, low pay