Thomas Cook
3.9 out of 5 stars.
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Thomas Cook Careers and Employment

About the company

  • CEO
    Peter Fankhauser
  • Founded
    1841
  • Company size
    more than 10,000
  • Revenue
    more than £7B (GBP)
  • Industry
    Travel Agencies
Learn more

Salaries

Salary estimated from 96 employees, users, and past and present job advertisements on Indeed.

Rating overview

Rating is calculated based on 1.5K reviews and is evolving.

3.6920173.5120184.0320194.1820202.892021

Reviews

Agent in Peterborough, Cambridgeshire
on 21 November 2021
Long hours little pay
Long hours, rubbish pay and benefits aren't great. The team were brilliant and all worked well together. I didn't like the fact we had to meet do many calls an hour which felt like i was rushing through calls qnd therefore not building q raport with the customer.
Sales Consultant - Travel in Varied
on 3 November 2021
Poor management
Poor management - do not care for staff only profit and salesUncaring unhelpful and very clicky Constant pressure to hit sales targets Reviews always marked down so that you couldn’t achieve a pay increase
Branch Manager in Hartlepool, Durham
on 21 October 2021
Sorry to see then close
Overall good to work for. High expectations and responsibility for salary paid. Very much had to work on own initiative and very little management training provided
Travel consultant in Cambridgeshire
on 3 October 2021
Einer der besten jobs den ich je hatte
TC ist eine fantastische Firma ich liebte es dort zu Arbeiten. Ich habe auch nur aufgegeben, weil ich ins Ausland gezogen es ist als würde man mit seiner Fa Lilie Arbeiten
Branch Manager in Chesterfield
on 5 August 2021
Worst employer ever.
They worked you to the bone and it still wasn’t enough. Making us squeeze every penny out of customers whether it was right for them or not. No breaks, always working on 2 staff and impossible targets to meet. You were not a person, just a number!

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Questions and answers

People have asked 52 questions about working at Thomas Cook. See the answers, explore popular topics and discover unique insights from Thomas Cook employees.

See questions about:

  • Interviews
  • Salaries
  • Hiring Age
  • Benefits
  • Hiring Process
  • Working Hours
  • Working Culture
  • Working Environment
  • CEO
  • Dress Code
  • Job Opportunities
  • Part Time Jobs
  • Promotion
  • Work from Home
  • Work Life Balance

Interview insights

Insights from 229 Indeed users who have interviewed with Thomas Cook within the last 5 years.

Favourable experience
Interview is average
Process takes about a day or two

Interview questions

Tell me a time where you displayed exceptional customer service. Tell me a time where you turned round a complaint.

Shared on 21 October 2019

Around teamwork, Customer service and possible scenarios.

Shared on 18 April 2019

Compentcey questions

Shared on 11 July 2018

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