Thomas Cook
Happiness score is 71 out of 100
3.9 out of 5 stars.
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Interviews at Thomas Cook

Here’s what others thought about the interview process at Thomas Cook.

Interview experience

Based on 233 interviews
Favourable

Interview difficulty

Based on 234 interviews
Medium

Interview process length

Based on 222 interviews
About a day or two

Interview process at Thomas Cook

Overall experience

On a scale of 1-10 where 1 is Poor and 10 is Excellent, their rating is 7.

On a scale of 1-10 where 1 is Easy and 10 is Difficult, their rating is 6.

Interview process length
About a day or two
35%
About a week
24%
About two weeks
20%
About a month
12%
More than one month
9%
Most reported steps
On-site interview
55%
Problem solving exercises
50%
Group interview
42%
Phone call/screening
40%
Written test
39%
Least reported steps
Drug test
5%
Take-home/sample work
2%
They have no interview
1%

What candidates say about the interview process at Thomas Cook

  • Phone interview and then a face to face interview where you had to choose somewhere to send a celebrity and why you chose that destination
    Shared on 9 July 2019 - Sales Consultant - Yorkshire and Humberside
  • When I applied , I sent an application by post , was invited to a large group interview, and was invited back a few days later to a one to one interview.
    Shared on 28 January 2018 - Cabin Crew - London / Gatwick Airport, West Sussex
  • Depending on role, but exciting challenging and informative
    Shared on 10 July 2017 - Cluster Manager / Branch Manager - West Midlands
Read more about the interview process at Thomas Cook

Interview questions at Thomas Cook

Commonly asked questions, as reported by candidates

  • Tell me a time where you displayed exceptional customer service. Tell me a time where you turned round a complaint.
    Shared on 21 October 2019 - Assistant Cabin Manager/Sales & Engagement Specialist - Glasgow Airport
  • Around teamwork, Customer service and possible scenarios.
    Shared on 18 April 2019 - Service Representative - overseas
  • Compentcey questions
    Shared on 11 July 2018 - Branch Manager - Peterborough

Interview tips at Thomas Cook

Dress code for the interview
  • Formal (business suit)59%
  • Business casual (e.g. dress slacks)31%
  • They didn’t have a dress code5%
  • Special outfit (e.g. protective gear)3%
  • Casual (t-shirt and jeans)2%

What advice do candidates give for interviewing at Thomas Cook

  • Don’t. Process was crazy
    Shared on 26 March 2019 - Travel Consultant - Peterborough, Cambridgeshire
  • Read up on the companys history
    Shared on 17 February 2019 - TRAVEL AGENT - Glasgow

The first interview at Thomas Cook

How candidates got an interview
  • Other32%
  • I called them17%
  • Employee referral15%
  • Through Indeed11%
  • Other online job site7%

How candidates received their first interview at Thomas Cook

  • Applied over Indeed
    Shared on 17 December 2020 - Travel Advisor - Larbert, Falkirk
  • Internet, applied online, received the email with avtime and date
    Shared on 4 December 2020 - Customer Service Representative - Middlesbrough
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