THORNBURY Community Services Employee Reviews

Satisfactory experience so far working with Thornbury. I have been with them since 2018. Great clients and good level of support. Would definitely recommend.

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Insights into THORNBURY Community Services

Based on 12 survey responses

What people like

Supportive environment
Time and location flexibility
Sense of belonging

Areas for improvement

Overall satisfaction

Money led organisation

Support worker (Former Employee) - United Kingdom - 12 August 2023

How this organisation is outstanding with CQC is beyond me, clinical leads with little or no management experience, staff not listened to and expected to be injured time after time without any safeguarding measures out in place despite staff saying what could have prevented these injuries, this company are purely about filling shifts

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Official response from THORNBURY Community Services

1 September 2023

Hi, Thank you for your feedback.At TCS, we take complaints very seriously. To ensure your feedback is escalated to the appropriate person, please email askus@thornburycommunityservices.co.uk with your full name and a copy of your feedback and a member of the team will be in contact with you to discuss further.Kind regards,TCS

Unprofessional and unsafe

Paediatric critical care nurse (Current Employee) - London - 1 August 2023

Unsafe practise. Ignore complaints and turn on you Unsafe management Unsafe practiseNo supportPoor communicationPoor communication between client and agency

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Official response from THORNBURY Community Services

1 September 2023

Good workplace

Complex care nurse (Current Employee) - Scunthorpe, Lincolnshire - 12 July 2023

Good company to work for, pay good rates. Can be a little unorganised at times which is frustrating. 24/7 phone line for support and if ask for support I find the clinical leads really helpful

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Stress, stress stress with added bull thrown in

Coordinator (Former Employee) - Bristol - 1 June 2023

What is the best part of working at the company?You can work from home 2 days a week but only on set daysWhat is the most stressful part about working at the company?Everyday work life with no help/understanding from senior management. What is the work environment and culture like at the company?Environment is just ok, culture is stab you in the back to make you look bad and that’s from the top!What is a typical day like for you at the company?Stress, stress and more stress

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Excellent support and rates of pay!

Paediatric Nurse (Current Employee) - London, Greater London - 19 May 2023

Working in Thornbury allows me to work with conscientious, hardworking professionals, which is great. The rates of pay are excellent too, and I can pick and choose the hours I want.

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Good company but not enough communication when packages end

Health Care Assistant (Current Employee) - West Midlands - 20 February 2023

Good company to work for but not enough work near by and no support to find new packages when current packages end. Overall supported when working on packages.

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Excellent place to work for

HCA (Former Employee) - United Kingdom - 12 November 2022

Absolutely fantastic company to work for. They really appreciate their workers, offer great rates of pay and really good training. I highly recommend!

Pros

Great wage, nice atmosphere.

Cons

None

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Mixed Bag

Complex Care Coordinator (Former Employee) - Bristol - 6 September 2022

The staff you work with are very friendly, helpful and have a vast amount of knowledge. It is a very busy and stressful job, company is part of Acacium group, which means the pay for the amount of work you do is poor compared to other competitors.

Pros

Monday to Friday & friendly staff

Cons

Pay, stressful

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Jobs at THORNBURY Community Services

See more jobs

Learning Disabilities Healthcare Support Worker

Swansea

27 days ago

Male Learning Disabilities Healthcare Support Worker

Sunderland

5 days ago

Healthcare Assistant - Community Based

Winchester

21 days ago

Male Learning Disabilities Healthcare Support Worker

St. Austell

14 days ago

Female Healthcare Assistant - Community Based

Braintree

30+ days ago

Do not rely on steady work or support

MHSW (Former Employee) - Devon - 19 May 2022

6 months through recruitment, picked for certain packages, no support when lone working, very high risk, communication poor, pay doesn’t cover the risk, no job security. Support workers are not listened to, with any criticism from shifts worked, for better support for packages. Poor service for workers, would replace, with no thought of how it would affect workers, no alternative packages to cover within 200 miles from preferred area.

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Stressful with little support

Health Care Assistant (Former Employee) - Various - 17 August 2021

No support when really needed. Toxicity was very present between members of staff who wanted to make sure they received work. Communication between members of the office staff is very poor.

Pros

Good salary

Cons

Very stressful

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Stress stress and more stress

Care Co-ordinator (Former Employee) - Bristol, Bristol - 15 July 2021

Not enough team memebers to help deal with the huge workload that’s there. Very little guidance and help from management and they keep bringing in new business despite team memebers not coping with the work we have

Pros

Friendly team memebers

Cons

Very stressful and huge workload

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Great rates of pay and very supportive

Complex care nurse (Current Employee) - Manchester, Greater Manchester - 1 June 2021

I really enjoy working for Thornbury they are very supportive and always plenty of shifts available as long as you don’t mind travelling. If you need to cancel a shifts they are fine about it and equally if you can’t pick a shift up that someone else has cancelled they don’t make you feel guilty and equally pleased when you do pick a shift up.

Pros

Good pay rates flexible working

Cons

None

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Great company.

Female support worker (Current Employee) - Bristol - 27 April 2021

I Can't fault TCS, I only have good things to say from I applied for a position within the company. Quick responses from staffGreat teams Flexibility Shift patterns are great..

Pros

Less days work, great pay

Cons

Longer hours.

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My work experience with TCS so far.

Adult RN (Current Employee) - United Kingdom - 16 March 2021

Based on my experience, it is a very systematic and a well established company - that reassures me for working with TCS. From the application and the interview process until the approval to work was very quick and I was given a job right away on the first day. That was very impressive I must say! The pay towards the staff especially if you are a specialist trained is unbelievably high too which compensates very well especially when you travel a little far from your normal day to day travelling. In terms of professional development and improvement, I must say that the bi-annual supervisions were very helpful as in this way you get given the chance to discuss your experiences within the care package and find ways to make it better. My experience towards that was excellent!One of the things that I find however with TCS is the difficulty in joining a new care package especially after the other packages you worked with has ceased. In my last 19 months with TCS, I was given an opportunity to work in several packages near me but unfortunately recently this definitely was not the case. The team seem to have a decline in giving staff ( especially to the "not so regular" ones like me ) another opportunity to join in another package once again. I do understand and took account that due to the pandemic, this probably restricted the allocation of staff to appropriate clients but unfortunately the communications I have had in comparison from when I started TCS regarding work opportunities up to present has definitely diminished. Based on my experience I sometimes find that communication -

Pros

In terms of pay - so far the best rate in comparison to other companies I have worked.

Cons

In terms of work - there's plenty but it's just too far from where I live.

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Supportive place to work - care about your wellbeing

Administrator (Former Employee) - Manchester, Greater Manchester - 15 February 2021

I am so impressed in how the current situation has been handled and the level of support given to staff. It really restores your faith in that there businesses that really do care about your wellbeing. Great team culture also.

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Terrible

Nurse (Former Employee) - Teeside - 13 January 2021

Absolutely no understanding. Clinical staff can't answer your questions. When they want something like shifts covered you get call after call. The pay is ridiculous for what you go through. Holiday pay is attached to your wage making it look a good hourly wage its not. The current covid situation do not expect support. The hours are not flexible when they use you on a rolling rota. Rules are being broken throughout a very sad case. Staff crossing professional boundaries. There are brilliant companies out there this is one of the most disappointing no contracts no way of moving up. A complete waste of time

Pros

None

Cons

None

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Great experience and very rewarding

Support Worker (Current Employee) - Middlesbrough - 15 December 2020

Great working here, nurse who works with my clients is always there when needed. Office staff are great aswell. If you show constincey you will get more shifts and packages. The pay is really good. Clients are lovely to work for and if you enjoy a challenge where no 2 days are the same then this company is the way forward.

Pros

Good experience, rewarding, good pay, communication is good between management and support workers

Cons

Holiday pay included in salary. No bonuses offered

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Rcl

Regional Clinical Lead (Current Employee) - Manchester - 5 August 2020

If you are a Qualified LD nurse this is a very challenging and rewarding job opportunity. The work is varied with internal Promotion and development opportunities.

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Competitive and forward thinking for the health care sector

Coordinator (Current Employee) - Long Ashton - 16 April 2020

Shift work patterns for the operations team but other teams are core hours. The business is developing all the time in the health care sector. The company also takes part in fund-raising for a charity each year.