THORNBURY Community Services Employee Reviews
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Support Worker (Former Employee) - Bristol - 16 October 2023
Indeed featured review
The most useful review selected by Indeedit was okay here i didnt have any problems. oveerall a good experience. lots of travel to work but if you dont mind this you will get on alright
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Flexible hours and best pay!
Paediatric Complex Care Nurse (Current Employee) - London, Greater London - 22 September 2023
Satisfactory experience so far working with Thornbury. I have been with them since 2018. Great clients and good level of support. Would definitely recommend.
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Insights into THORNBURY Community Services
What people like
- Supportive environment
- Time and location flexibility
- Sense of belonging
Areas for improvement
- Overall satisfaction
Money led organisation
Support worker (Former Employee) - United Kingdom - 12 August 2023
How this organisation is outstanding with CQC is beyond me, clinical leads with little or no management experience, staff not listened to and expected to be injured time after time without any safeguarding measures out in place despite staff saying what could have prevented these injuries, this company are purely about filling shifts
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Official response from THORNBURY Community Services
1 September 2023Hi, Thank you for your feedback. At TCS, we take complaints very seriously. To ensure your feedback is escalated to the appropriate person, please email askus@thornburycommunityservices.co.uk with your full name and a copy of your feedback and a member of the team will be in contact with you to discuss further. Kind regards, TCS
Unprofessional and unsafe
Paediatric critical care nurse (Current Employee) - London - 1 August 2023
Unsafe practise. Ignore complaints and turn on you Unsafe management Unsafe practise No support Poor communication Poor communication between client and agency
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Official response from THORNBURY Community Services
1 September 2023Hi, Thank you for your feedback. At TCS, we take complaints very seriously. To ensure your feedback is escalated to the appropriate person, please email askus@thornburycommunityservices.co.uk with your full name and a copy of your feedback and a member of the team will be in contact with you to discuss further. Kind regards, TCS
Good workplace
Complex care nurse (Current Employee) - Scunthorpe, Lincolnshire - 12 July 2023
Good company to work for, pay good rates. Can be a little unorganised at times which is frustrating. 24/7 phone line for support and if ask for support I find the clinical leads really helpful
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Stress, stress stress with added bull thrown in
Coordinator (Former Employee) - Bristol - 1 June 2023
What is the best part of working at the company? You can work from home 2 days a week but only on set days What is the most stressful part about working at the company? Everyday work life with no help/understanding from senior management. What is the work environment and culture like at the company? Environment is just ok, culture is stab you in the back to make you look bad and that’s from the top! What is a typical day like for you at the company? Stress, stress and more stress
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Excellent support and rates of pay!
Paediatric Nurse (Current Employee) - London, Greater London - 19 May 2023
Working in Thornbury allows me to work with conscientious, hardworking professionals, which is great. The rates of pay are excellent too, and I can pick and choose the hours I want.
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Good company but not enough communication when packages end
Health Care Assistant (Current Employee) - West Midlands - 20 February 2023
Good company to work for but not enough work near by and no support to find new packages when current packages end. Overall supported when working on packages.
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Excellent place to work for
HCA (Former Employee) - United Kingdom - 12 November 2022
Absolutely fantastic company to work for. They really appreciate their workers, offer great rates of pay and really good training. I highly recommend!
Pros
Great wage, nice atmosphere.
Cons
None
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Mixed Bag
Complex Care Coordinator (Former Employee) - Bristol - 6 September 2022
The staff you work with are very friendly, helpful and have a vast amount of knowledge. It is a very busy and stressful job, company is part of Acacium group, which means the pay for the amount of work you do is poor compared to other competitors.
Pros
Monday to Friday & friendly staff
Cons
Pay, stressful
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Jobs at THORNBURY Community Services
Do not rely on steady work or support
MHSW (Former Employee) - Devon - 19 May 2022
6 months through recruitment, picked for certain packages, no support when lone working, very high risk, communication poor, pay doesn’t cover the risk, no job security. Support workers are not listened to, with any criticism from shifts worked, for better support for packages. Poor service for workers, would replace, with no thought of how it would affect workers, no alternative packages to cover within 200 miles from preferred area.
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Stressful with little support
Health Care Assistant (Former Employee) - Various - 17 August 2021
No support when really needed. Toxicity was very present between members of staff who wanted to make sure they received work. Communication between members of the office staff is very poor.
Pros
Good salary
Cons
Very stressful
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Stress stress and more stress
Care Co-ordinator (Former Employee) - Bristol, Bristol - 15 July 2021
Not enough team memebers to help deal with the huge workload that’s there. Very little guidance and help from management and they keep bringing in new business despite team memebers not coping with the work we have
Pros
Friendly team memebers
Cons
Very stressful and huge workload
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Great rates of pay and very supportive
Complex care nurse (Current Employee) - Manchester, Greater Manchester - 1 June 2021
I really enjoy working for Thornbury they are very supportive and always plenty of shifts available as long as you don’t mind travelling. If you need to cancel a shifts they are fine about it and equally if you can’t pick a shift up that someone else has cancelled they don’t make you feel guilty and equally pleased when you do pick a shift up.
Pros
Good pay rates flexible working
Cons
None
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Great company.
Female support worker (Current Employee) - Bristol - 27 April 2021
I Can't fault TCS, I only have good things to say from I applied for a position within the company. Quick responses from staff Great teams Flexibility Shift patterns are great..
Pros
Less days work, great pay
Cons
Longer hours.
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My work experience with TCS so far.
Adult RN (Current Employee) - United Kingdom - 16 March 2021
Based on my experience, it is a very systematic and a well established company - that reassures me for working with TCS. From the application and the interview process until the approval to work was very quick and I was given a job right away on the first day. That was very impressive I must say! The pay towards the staff especially if you are a specialist trained is unbelievably high too which compensates very well especially when you travel a little far from your normal day to day travelling. In terms of professional development and improvement, I must say that the bi-annual supervisions were very helpful as in this way you get given the chance to discuss your experiences within the care package and find ways to make it better. My experience towards that was excellent! One of the things that I find however with TCS is the difficulty in joining a new care package especially after the other packages you worked with has ceased. In my last 19 months with TCS, I was given an opportunity to work in several packages near me but unfortunately recently this definitely was not the case. The team seem to have a decline in giving staff ( especially to the "not so regular" ones like me ) another opportunity to join in another package once again. I do understand and took account that due to the pandemic, this probably restricted the allocation of staff to appropriate clients but unfortunately the communications I have had in comparison from when I started TCS regarding work opportunities up to present has definitely diminished. Based on my experience I sometimes find that communication -
Pros
In terms of pay - so far the best rate in comparison to other companies I have worked.
Cons
In terms of work - there's plenty but it's just too far from where I live.
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Supportive place to work - care about your wellbeing
Administrator (Former Employee) - Manchester, Greater Manchester - 15 February 2021
I am so impressed in how the current situation has been handled and the level of support given to staff. It really restores your faith in that there businesses that really do care about your wellbeing. Great team culture also.
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Terrible
Nurse (Former Employee) - Teeside - 13 January 2021
Absolutely no understanding. Clinical staff can't answer your questions. When they want something like shifts covered you get call after call. The pay is ridiculous for what you go through. Holiday pay is attached to your wage making it look a good hourly wage its not. The current covid situation do not expect support. The hours are not flexible when they use you on a rolling rota. Rules are being broken throughout a very sad case. Staff crossing professional boundaries. There are brilliant companies out there this is one of the most disappointing no contracts no way of moving up. A complete waste of time
Pros
None
Cons
None
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Great experience and very rewarding
Support Worker (Current Employee) - Middlesbrough - 15 December 2020
Great working here, nurse who works with my clients is always there when needed. Office staff are great aswell. If you show constincey you will get more shifts and packages. The pay is really good. Clients are lovely to work for and if you enjoy a challenge where no 2 days are the same then this company is the way forward.
Pros
Good experience, rewarding, good pay, communication is good between management and support workers
Cons
Holiday pay included in salary. No bonuses offered
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Rcl
Regional Clinical Lead (Current Employee) - Manchester - 5 August 2020
If you are a Qualified LD nurse this is a very challenging and rewarding job opportunity.
The work is varied with internal Promotion and development opportunities.
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Competitive and forward thinking for the health care sector
Coordinator (Current Employee) - Long Ashton - 16 April 2020
Shift work patterns for the operations team but other teams are core hours. The business is developing all the time in the health care sector. The company also takes part in fund-raising for a charity each year.
Pros
free fruit boxes delivered twice a week, tea and coffee provided
Cons
Personally only the location. Public transport is roughly every 20/ 30 mins
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Ask a question about working or interviewing at THORNBURY Community Services. Our community is ready to answer.Ask a QuestionOverall rating
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Ratings by category
3.2 out of 5 stars for Work/Life Balance
3.9 out of 5 stars for Salary/Benefits
3.1 out of 5 stars for Job security/advancement
3.2 out of 5 stars for Management
3.3 out of 5 stars for Culture
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Questions about THORNBURY Community Services
- How is feedback from management delivered at THORNBURY Community Services?3 people answered
- What advice would you give the CEO of THORNBURY Community Services about how to improve it?2 people answered
- Does THORNBURY Community Services allow for flexible working hours? Or are the hours set?2 people answered
- How often do pay rises occur at THORNBURY Community Services?2 people answered
- How did you get your first interview at THORNBURY Community Services?2 people answered
- How are the working hours at THORNBURY Community Services?2 people answered
- How do you feel about the future of THORNBURY Community Services?2 people answered
- Does THORNBURY Community Services require pre-employment background checks? What kind of background …2 people answered
- What is the interview process like at THORNBURY Community Services?2 people answered
- What is THORNBURY Community Services holiday leave policy? How many holiday leave days do you get pe…One person answered
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