Customer Service Advisor in Glasgow, Glasgow
Salary is great, job isnt.
You have monthly targets/individual meetings based on these targets. It is very stressful. If your targets aren't met for one month you can be put on support even if they were good the month before. Not much freedom as you have to write your entire interaction down with customer and have it checked by management to make sure you're mentioning additional products. Management isn't great. Everyone knows everybody's business. Management talk about staff to other staff. All you hear is gossip. It is hard to escape this job at home as you are on teams, have groupchats with managers that message it out of work hours, have to do modules, stress about targets etc. Processes change all the time so just as you're used to it it will change. Besides all these negatives. It pays really good and three as a company do look after their staff. I've just had bad experience with the area I worked in.
Undergoing a major period of change some of it not for the better, since new leadership has come in there is a much reduced focused on staff well-being, no acknowledgment of how tough remote working and juggling personal and business demands has been, forcing people to take annual leave, popular wellness Wednesday initiative has been removed to be replaced by an online tool that you can use on a computer screen (brilliant when you consider that people want to get away from a screen not spend more time on one). This was given under the guise of making things fair with retail store staff - all very well until they made another decision that went against this is saying that Christmas Eve could be taken off for office staff but retail would need to arrange to take another time (why not do this for wellness Wednesday too)?Transformation project has been ongoing for a number of years and is slowly starting to go live, it will be interesting if the remainder of the programme does get delivered in 2021 as new leadership demand as company has suffered a major brain drain in last redundancy round.
Customer Service Advisor in Bangor, Gwynedd
I wouldn't recommend.
I wouldn't recommend this place of work. The place didn't care about people as individuals, just a work force. There was no support. Manager mentioned several times "leave your issues at the door. They restricted what you could do with your person. Make up was limited and dying your hair unnatural colours was prohibited.
Marketing Planning in Maidenhead, Berkshire
Used to be great, culture changed dramatically
Used to be at great place to work, but new leadership team have arrived with a sledgehammer. No recognition of loyalty or high performance, if your face doesn't fit, you're out. After 10 years, I didn't get so much as a 'thank you'. Too many egos and not enough true talent.
Customer Service Advisor in Edinburgh
Fun and rewarding at times but can be stressful
Too much pressure is put on to attach additional products to one sale. They say they want you to be compliant but when they're fully aware someone is miss-selling they'd happily turn a blind eye aslong as they're hitting targets.Bonus can be good but usually if you hit it they'll make it unachievable for the month after.Management tends to be cut throat so no job security. One bad month can lead to being moved store no matter how long you've been there.