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3.4 out of 5 stars.
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Timpson Ltd Employee Reviews

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United Kingdom310 reviews

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3.1Work-life balance

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Okay if you like lone working and if you don’t mind being busy

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What is the best part of working at the company?The skills you learn doing the job What is the most stressful part about working at the company?Making sure you don’t damage people belongings What is the work environment and culture like at the company?It’s okay. You lone work most of the time and can get boring if have no customers What is a typical day like for you at the company?Can drag sometimes if you don’t have many customers
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Here lol

This place is a great job to learn about watches and honestly the staff is a bit off a mix. They do treat you as a family but everyone thinks their important so a lot of politics. Put your head down a great job just don’t expect to be working with colleagues But I’d come back again


They teach you how to learn a business


Mostly independent work
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Can be stressful at times

Good company to work for. Can be stressful at times but teaches you good skill overall and the colleagues are all friendly and can have a laugh. Be prepared to work alone at times
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Good company to work for

I worked at Max Spielman for 2 years. I've had good experience working for them. Training is good depending on who is training you at the branch, you will be trained by more experienced colleague and Area Manager.
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Not very good

What is the best part of working at the company?Left on your own to run the shop your way.What is the most stressful part about working at the company?Working on your own No breaks No bathroom on siteWhat is the work environment and culture like at the company?Sadly not what it was alot of added pressure for poor payWhat is a typical day like for you at the company?Boring now used to be fun to much target oriented
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Insights into Timpson Ltd

Based on 182 survey responses
What people like
  • Ability to learn new things
  • Clear sense of purpose
Areas for improvement
  • Energising work tasks
  • Time and location flexibility
  • Sense of belonging

Hands on , key cutting

Okay place to work, only thing I’d say is that the trainees they employ should be getting their full training before being responsible for a shop as shop managers are left to deal with issues the following day. When reported to area team no one cares and expect you to deal with it yourself
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Work overload constantly.bad management.havent learned anything while working there.unfair constantly sending you to different stores and quite far away from were you live.




Stress and anxiety
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Poor & unfair pay

Timpson is an easy going company & why wouldn't they be, they're paying you peanuts. Overall it is a good job but don't be fooled, their PR team is world class ... They want you to work your lunches for free in the 'guise' of earning more bonus but if you do the maths, you'll likely gain an extra 70p per lunch, amazing right? The salary is just above minimum wage & the bonus scheme will cover your fuel each week. Cover colleagues are rushed through training & often you'll have added work dealing with the aftermath from them, which can cause you to dread coming back in from days off. Complaints are sometimes dealt with but often ignored. Experience counts for nothing as a staff member of 10 years can find themselves earning £1 more than a bew starter struggling to do the job.


Days off


Pay, rewards, Experience & loyalty counts for nothing
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It was the second straight year the company had lost a contract with a company to produce the first of the new models of its cars and the second one was the second in a row that had not yet finished in its final production phase in January and the
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Amazing but lacks control

As a food server is is very busy, and you barely have a second to stop most times. But I like it that way. As a starter is was overwhelming, but it became easy to deal with and was comfortable once I'd worked there over a year.I developed so many skills that I cna carry with me to my next job, I am so grateful for Timpsons and it's Flock inns. This place was genuinely my favourite place to work and I want to be able to find a place just like it. But, it still has its flaws, and my statements below do not change how much I adored the place, I'm just happy to speak about their flaws now that I don't work with them.The main flaw is management. I loved my manager and assistant manager to the end of the earth. They supported me and brought me up to be a better worker. But they have terrible choice in supervisors. There has been multiple occasions of supervisors setting themselves in a "float" position to help with serving, bar and more, but will genuinely just sit at the front desk when that isn't their area, abandon their current post to sit down and scroll through their phone and eat, or complain that they need to go home early because they're tired, after spending their whole shift sitting down and telling people who have so much on their hands to do another job, when they are free. And this is after going home early the day before. This is a direct memory from a specific supervisor I worked under. This same supervisor also told me condescendingly I'm "really in the wrong job" because I was getting too hot on a 27°C 11 hour shift. She outwardly complained about not being - 


Free food on break, frequent pay rise, very supportive.


Management (supervisors)
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Great rewards but not enough benefits for mobile managers

I love the company ethos and the bonus/rewards system but mobile managers are taken advantage of for a few extra quid they are expected to do pretty much the same as ADM's but not the pay/company car/fuel paid for on company card. I do love the flexibikity and my area team are great and helpful and always work around me which is great when sorting out childcare
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Amazing place to work

I worked for timpson for 2 years and it was an amazing g company to work for the management were very friendly and helpful if you ever had a problem they went above and beyond to help resolve the issue they don't just help with work problems but if you have issues in your personal life they will do anything they can to help they treat all there employees like family and thats rare with big company's once your in you have a job for life the interview was a phone call to start with by the area manager then a trial day with one of the adms where they will assess your personality to see if you will be a good fit for the company they don't judge on your skill level as they will teach you everything you need to know my best advice would be to ask as many questions as possible and be yourself wear shoes trousers and a shirt for the trial day the wage aint the best but there is always over time if you want it and you do earn bonus every week if you hit target most shops are very easy to hit target in you get a list as long as your arm of benifits and they are a very family oriented company if you have a child you get the kids first day of school off to be with them as well as your birthday off every year they have holiday homes you can apply for as well as many more


Loads of benifits, bonus, treated like family, great management


Not the greatest base wage for what your doing
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Very supportive and dedicated teams

In all honesty it isn't a difficult job and you are encouraged to treat your work environment as if it were your own establishment.The senior staff are massively supportive and they will break Thier own backs to make sure you have whatever you need. There's many benefits in the company that most employers wouldn't provide.
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Not great not awful same day to day, awful customers and not a lot of support, left on your own all day and then made to work 6 days a week no time off
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Overall great company to work for

The type of job that the harder you work the more youre rewarded which is how it should work. They take good care of their employees and have excellent benefits amd bonuses. Its keep you on your toes and can sometimes be stressful but i think its worth it because their aren't many better places to work. You feel valued and have a degree of control that allows you to express your ideas on how your shop should be run and allows you to work like a human and make your own decisions as opposed to a robot. Its not repetitive and you get something new everyday. Talking to the customers us great you neet people from all walks of life with amazing stories.


The bonus system and the culture of the company


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Commitments will be an issue if you have children

When working for this company i was dismissed due to having an emergency with my daughter, the fact that my area manager had gave me an ultimatum of look after my child or go into work made me see that the company only cares about the work and no work/life balance especially if there is an emergency.
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Loosing it's 'family run' status

Most colleagues not paid for the hours they do. Most experienced colleagues are leaned on to support under qualified branches whilst they themselves are on 90p an hour over minimum wage. Colleagues are pressed to take in high value items and when damaged by a service center they are left to deal with the consequences. The customer compensation directly effects the area teams bonus so they keep a tight leash on pay outs, even though the colleagues are allowed to do it themselves they would be terrorised and pushed out of their branch or refused days off for doing it. After 13 years I would absolutely not recommend applying for a job here you WILL regret it!
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You get what you put in.

Simple as the title really. Great place to work if a little lonely at times. The area team will bend over backwards for you if you’re willing to put in the effort. Great people up to area team level for the most part but from regional up it’s a bit incestuous and very much runs on the old boys club and nepotism. Can be cliquey between Mobile teams and Branch teams but the jobs are two very different beasts.
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So much more than a bunch of Cobblers

Timpson is a fantastic place to work, at Timpson House it is a bright, fun and modern office, we have excellent facilities (gym, cafe, pool, free tea and coffee) and free parking.We are very well looked after, everyone is really friendly and kind and you really do feel like part of the family.
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Good place to work

Enjoyed my time there. Some good people I worked with and good job. Skilled in nearly all areas and rewarded fairly. Would recommend. Scratchcards were always enjoyable
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Great training

Great family feel company with extensive training, there is alot to learn but your given the time and opportunity to get it right. Would recommend them to anyone
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Overall rating

Based on 325 reviews

Ratings by category

3.1 out of 5 stars for Work/Life Balance
3.2 out of 5 stars for Salary/Benefits
3.3 out of 5 stars for Job security/advancement
3.2 out of 5 stars for Management
3.3 out of 5 stars for Culture

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