Toolstation
Happiness score is 48 out of 100
2.8 out of 5 stars.
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Toolstation Employee Reviews

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United Kingdom549 reviews

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2.7Work-life balance

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Insights into Toolstation

Based on 132 survey responses
Areas for improvement
  • Sense of belonging
  • General feeling of work happiness
  • Trust in colleagues

Stressful and nasty

Indeed featured review

The most useful review selected by Indeed
Overall the job itself is really easy and the customers can be really lovely if you’re nice to them. However the entire team have some awful customer service skills and it’s probably the most unprofessional and toxic workplace I’ve been in. Every member of staff no matter what position will throw you under the bus within a heartbeat. If you suffer with any mental illnesses don’t bother, they’ll act like they care but they will see you as incompetent. The only decent thing was the pay.
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Long hours/days

Company does not understand work home life balance,if you want to work 60hrs plus a week and get no thanks then apply. No support of higher management at all even when screaming for it, 11mths was enough for me,never again !!!!!

Pros

None

Cons

Long hours no days off
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really enjoyable place to work

it has been very fast paced and the days have gone really quick. everyone has been very helpful too. i have learned a great deal from all levels from management down.
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great work atmosphere

Only just started employment here and I have never felt so welcomed in a job before really good work atmosphere and very nice and welcoming people. The week has never gone so fast in any previous job I have done.
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Welcoming and high spirited

Great first week at the new Driffield store, everyone upbeat and positive creating a warm and friendly welcome. Everyone working great as a team and willing to help others when needed. All the staff work hard but also have fun doing their job with a smile.

Pros

Great work space to work within

Cons

Working until 8pm
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Could be better.

Pluses - Okay money (relative to other warehouse work in this area), okay rest area and chance of overtime.Minuses - Management who cannot plan for obvious upcoming problems, staff blinkered and only focused on their own work with no cross-help or colleague-to-colleague support, physically brutal at times, dusty environment and persistently unclean with rubbish strewn everywhere, persistent lack of forward planning and no chance for progression.
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Very monotonous

Poor work-life balance. Regularly finish at 8.15pm in the evening and start again at 6.45 the following morning. As mentioned it can be incredibly monotonous but this is to be expected as it is retail after all. Internal progression is really good within the company.
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Not bad, but a dead end job

Not terrible, only have 2 members of staff on so can be stressful at times, pay is okay, better than most retail wages, good for people at college if you are part time,
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Lewisham new store

The set up was difficult but we pushed through now should open on Monday with success new team should do well if the put the work in and are passionate

Pros

Excellent store opening managers and support team

Cons

Long hours
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Production

management treat people fairly, they listen if you approach them. Very serious when it comes to health and safety issues.Regarding a work force , is one of the best environment i have experienced.

Pros

20% discount after 3 moths of employment

Cons

8 hours stable shift. No rotation
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Official response from Toolstation

29 April 2022
Hi there. Thank you so much for your very positive feedback. The Leadership Team in Middleton have been working really hard to create a positive culture where everyone feels heard and appreciated. It is good to see it is working. Thanks again.

Fast paced

I have worked for Toolstation for 9 years now started as a sales assistant I am now manager of my own branch. It can be hard at times but as a team we soldier on would recommend
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Official response from Toolstation

29 April 2022
Great review and thanks so much. It is definitely fast paced and not a place to work if you don't like being busy. But for those of us that do, career progression and development is most definitely on the agenda. Thanks so much for the review.

Great place to develop yourself in to management

Great place to given a chance to show your abilities and expand and work up in to management, even with disabilities very inclusive employer, great friendly team all happy to much in no mater there management level
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Official response from Toolstation

29 April 2022
Thanks for this review. So glad you are enjoying your role and seeing the opportunities we are creating for our people. We are a disability committed employer. That means we try to see the person not the disability. Thanks again for your wonderful review

Productive and very fun

Only been here a week but I’ve enjoyed it so much. Everyone gets along well and everyone plays an important role and is made to feel appreciated. Very hard working team
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Official response from Toolstation

29 April 2022
Thanks for such a positive review. Hope you continue to enjoy it and develop your potential with us. Adele - Recruitment Manager

Fun relaxed atmosphere with customers at the heart of everything we do

Opening week at toolstation has been an enjoyable experience meeting the team and seeing the store set up from an empty shell to a fully functioning store.
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Toolstation new store

New store new employee with ToostationGreat start with them friendly team & management what a great start from the ground up really looking forward going to work each day
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Can be fast paced, usually get some decent colleagues along with some melons.

Your typical minimum wage customer service job.If you're on a late shift be ready for 2 customers in the last 3 hours.. Get your phone charged up Youtube comes in useful for this part.Wouldn't go back.

Pros

20% discount.. Can't think of anything else

Cons

Boring, customers suck, low pay even when you progress the pay is still terrible. Managers are lucky to get 25k...
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Official response from Toolstation

29 April 2022
Hey there. Thanks for leaving this review. Sorry to hear that you were not always kept busy enough. That is really unusual as most of our stores operate on a lean team which means there are always tasks to keep everyone occupied. We are a median pay employer which means we pay the median market range so not the highest but somewhere in the middle. What we focus on at Toolstation is career progression and development. We aim to provide that for all our hard working and committed colleagues and with that opportunity the pay will follow. Thanks again and good luck in your next venture. Adele - Recruitment Manager

Fast paced and productive environment

The setting up of the store required a lot of team work and attention to detail. The experienced staff with the Toolstation team were able to explain in detail how they would like the job to be done. So far so good.
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Fun workplace

Good environment, very welcoming and friendly fast pawed work environment with a great passion to work and complete the tasks that are given, everyone is very enthusiastic to work and makes it a great place to work

Pros

Great environment

Cons

None so far
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New store opening

Very planned team for new branch opening.Everything looks perfect and team working to open the new branch worked day and night to achieve this.

Pros

Good pay

Cons

None so far
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It's an easy job made difficult

The job is good and enjoyable when everyone is on the same page the problems start when some one has different ideas that not everyone agrees with and that aren't the way we have been told to do something this starts conflict with in the store creating a pore atmosphere and a lot of stress for the other staff The rotas are a massive problem the work life balance is almost non existent it has been incredibly difficult to spend time with my significant other and trying to get the time to see my friends is very tricky the start/finish times seem to be generated at random and when I ask why I am met with excuses so I and the other members of staff don't know whether we are coming or going the rota can change without notice or any form of conversation well I don't feel I can trust my upper management

Pros

The costumers are mostly lovely and the job is easy to get to grips with

Cons

Rotas make it difficult to have a life outside of Toolstation, you may find your self finishing your shift at 8:15 pm and starting your next one at 7:45 am
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Official response from Toolstation

4 May 2022
Hey there, thanks for this review. It is really important to us to have this level of feedback. It sounds like you had a bad experience with your working hours and rotas. This is definitely not the case across the business and I am so sorry that you felt that you have to leave the company. I will take this feedback forward on your behalf. Good luck in your new role. Adele - Talent Attraction & Recruitment Manager

One of those companies where who your manager is, is vital

I worked at the Malvern branch of Toolstation for a short while, it was a decent job but the people there were hopeless. The salary is good the job was pretty slow paced at times but it’s not a busy location. Certain staff there who had authority definitely shouldn’t have. This isn’t indicative of ALL Toolstation stores or their employees as I bet loads have good staff. But. This store did not. Generally nice people but there was a lot of half-assing things. From cleaning to putting things away. Idk if this is poor management and poor training or a poor attitude / work ethic from all. I suspect both are at play. Even little things like misreading quantities, picking wrong items. Simple things that frustrate customers. I think they have had a fair bit of staff turnover recently after I went including some moving to the far busier Worcester store. Some coming in from other stores etc. If this is the case then I feel for those at the Worcester branch as these staff would not cope. Especially when some are often late, like to leave 7 hours into an 8 hour shift etc just cos they are in charge and nobody there can say no. I bet that just wouldn’t work at that store especially when they didn’t have a manager anyway from what I heard, I’m hoping my experience here is useful to those reading. Remember this is my experience in just one branch. Your local one may be far better. I recommend attending the interview at the store and get a feel for the place. Make sure you ask questions too. One final point I’ll make is that they very sneakily put in the contract that by signing, you - 

Pros

Salary, job ease, software easy to understand

Cons

Shift patterns, job security, staff competence, physically demanding
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Overall rating

Based on 624 reviews

Ratings by category

2.7 out of 5 stars for Work/Life Balance
2.6 out of 5 stars for Salary/Benefits
2.8 out of 5 stars for Job security/advancement
2.6 out of 5 stars for Management
2.8 out of 5 stars for Culture

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