Colleague atmosphere feels like high school. Colleagues who CAN'T do their jobs consistently complain about those who CAN. Not a company where you can swap shifts/hours with anyone if you need to, so whatever you're contracted to is what you stick with - so at least you have guaranteed hours. Management fail to recognise and deal with/dismiss inadequate workers (who do below the bare minimum) effectively, meaning workload doubles for those who actually do their jobs.

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college cleaning

Cleaner (Former Employee) - Brockenhurst, Hampshire - 12 January 2023

I loved working at this company, the manager is very dear, great team, great working conditions.terminate my contract because of the distance.I'm just grateful for them.

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Insights into Total Support Services Ltd

Based on 29 survey responses

Areas for improvement

Sense of belonging
General feeling of work happiness
Support from manager

Very nice experience

Cleaning Staff (Former Employee) - Disdbury - 17 November 2022

My number one job in the uk was:Total support services lts. 3 hours a day Monday to Saturday. I have very good experience working with them in my morning shifts.

Pros

No lunches

Cons

3 hours a day

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Wimbledon Champs 2022

Cleaning Operative (Former Employee) - Wimbledon, Greater London - 7 September 2022

I was working with TSS during The Champs 2022, was a very nice place and work environment. From Supervisors to colleagues, including senior management was great.I will come back next year. The training days were, they took us to Court N1!I was paid on time, the only thing was I didn't receive my payslip by email, but I called them and is was sorted in one day.

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Draining and depressing

Cleaning Supervisor (Current Employee) - Saffron Walden - 10 April 2022

Have no backup from management, they add more and more on cleaning spec but don't give extra time to do it, no support if your ill you have to carry on regardless....worst company I've worked for

Pros

None

Cons

No support

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Supervisor

Supervisor (Former Employee) - London - 13 March 2022

Excellent company with a great human sense, supported its staff and teamwork. pillars of safe work and harmony with each person and place, I recommend 100% this company

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OK work wise

Janitor (Current Employee) - Chelmsford, Essex - 10 May 2021

Ok company once you get to no them always willing to help and sort problems out full uniform good quick interview no hassle when you're off so I would recommend them and give them a chance

Pros

Hours always there

Cons

None

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Brilliant company to work for

Cleaner (Former Employee) - Wakefield, West Yorkshire - 7 May 2021

I worked for Tss for just under 2 years and I would recommend them to any one the management are amazing people always there to help , willing to listen really are down to earth people if you ever have a chance to work for tss take it you will not regret it thank you for all your support tss was a real pleasure to work for such a great company

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It was very fun consist of many people and kind of competition for that matter time was very quick and lots of fun.

Cleaner (Former Employee) - Upminster - 4 May 2021

As I would always say, my payment for all companies was not fair. My level of work in cleaning is far more than What I was always paid which is a minimum wage payment. I don’t really work as how much am being paid but as how I would like someone to work for my own business or place. I don’t really need a supervisor for my work in cleaning because I like to see myself that what I have done is suppered.

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An abuse of human rights

Cleaner (part-time) (Former Employee) - East Dunbartonshire - 29 April 2021

Where to start, • money for the month was accidently put into another employee account who hadnt worked there for over a year. • nearly lost the chance if moving into private let as the company refused for weeks to give over payslips which is illegal.• Bullying, name calling, low key physical abuse.• illegally giving disciplinaries under false pretences.• area managers will employ incompetent managers who plan to fail so the blame is always passed on to cleaners and then managers.• se. xual passes made at female staff and also female staff workers at waitrose without knowledge or consent from male managers at TSS.• will be screamed at and bullied if caught on a cigarette break from the same managers that have up to 6 seperate cigarette breaks over a 2.5 hour shift.• threatened to be fired every single week for no good reason.• I with another member of staff worjed every single day for 5 weeks straight as our managers was off on sick, there was not enough help, just the two of us illegaly working for 35 days in a row just to keep our jobs.•large cleaning machine has been broken for over half a year, we have resorted to using literally a RAG to stop water coming out a pipe.• all equipment we steal off of waitrose floor as we are not supplied any, we need to steal all of our ppe aswell, if we don't steal we don't get any.•everytime this company is discussed, people are shocked to learn it hasnt been shut down and i feel the reason it hasnt is due to workers genuinely feeling suicidal and mentally broken no complaint will be made after they quit.What a joke, every manager -

Pros

Very short hours

Cons

Abuse, bullying, illegal behaviour, underpaid. Very physical expect to sweat heavily every shift.

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Jobs at Total Support Services Ltd

No Hours, bullying and not paid

Part Time Cleaner (Former Employee) - Droitwich, Worcestershire - 22 March 2021

Worked at Droitwich for 8 weeks and has to leave due to not getting the hours I was offered at interview stage. The management held pay and when questioned reduced my hours. I was told there was no more work despite adverts for my area. Bully atmosphere, no training or PPE provided. Hours changed last minute despite being offered a job as I am a parent. The interview was an Event & included a number of people.Disappointed with this experience and would not recommend. The main benefit was leaving and not being treated like a piece of meat

Pros

none unfortunately

Cons

where do I start

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Stressful

Sales Assistant (Current Employee) - London, Greater London - 28 December 2020

Unprofessional lack of communication unless you are a family member. I am treated as out sider. I get the jobs they want me to do. They don't like me asking any questions. Just waiting to find something else so that I can be stress free. This job is so uncomfortable you are watched all the time.

Pros

Cons

Long stressful hours with pay cut

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Steer Clear

Cleaner (part-time) (Former Employee) - Ipswich, Suffolk - 5 November 2020

This is an awful company to work for, they brag about the fact they clean Buckingham palace but can’t them simply sort out you’re wages properly. You contact them and wait weeks for a reply but when they want something you can’t get rid of them. How they managed to obtain some of the contracts they have I don’t know. In recent circumstances with COVID they don’t abide by any of the current safety measures implemented by the government to look after employees.

Pros

Non

Cons

Everything

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Have support and understanding from area managers

Cleaner (Former Employee) - House of fraser Sutton Coldfield - 30 October 2020

Avoid avoid at all cost don't work for this company. I wasn't paid my notice period when I was made redundant so not very happy about it.i thought there suppose to be supporting company. and help you when you need help.as it wasn't last one in 1st one out.it was 1st one In 1st one out.it doesn't matter how many years you have worked there for.

Pros

Some Nice people to work with

Cons

Not everyone was helpful there

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Bad place to work

Former supervisor (Former Employee) - Uk - 27 October 2020

TUPE over to the company was the worst company I've ever worked with the management are two faced always tell you your not doing your job rightPromise you everything you get nothing. Apparently water and a micro fibre cloth cleans all They're ghosts in the background because they cant be bothered to do their jobs. Brag they have Buckingham palace and the London museum to make themselves look big. They disregard their employees honestly hand on heart avoid this place at all costs.Constantly changing times of work which isn’t acceptable constantly adding more onto the workload and considering it’s only a two hour clean Aviod Bullying is rife within this company jobs for boys outfit They will find a way to get rid you company uses a bullying tactic if your face does not fit then they will find away to get you out the door ignoring all employment law. They have policies In place yet don't adhere to themThis company has a bullying culture and ignores basic employment rights. If you are disabled or pregnant they will harass you until you leave.. loyalty...they don't know what it means

Pros

Nothing

Cons

Hour was right for me

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No fun all work, work and work

Cleaning Operative (Former Employee) - Glasgow - 19 September 2020

Just two hours cleaning for the shop to commence so there isn't much time to lobby around. To make the best out of the 2 hours, l did my best to sweep, mop, dust the shelves, clean the mirrors in the dressing rooms and polish the barristers.

Pros

Nothing to say

Cons

The time was too short

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Excellent

Area Manager (Former Employee) - Midland - 8 August 2020

I believe best company in UK to work When I was working tss I was enjoying to work manament are the best all the time and Directors excellent to work with them

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bullying

Cleaner (part-time) (Former Employee) - Droitwich - 28 July 2020

bad management School play bullying Poor team leader attendance Bad communication Lack of training Only worked there 6 months. Working hours changed to suit whoever at the time

Pros

Convenient location

Cons

Staff Bullying (misconduct)

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Hard professional work place

Cleaner (part-time) (Former Employee) - House of fraser plus Jenners in edinburgh - 24 April 2020

The company is fair and friendly you can progress through the company very quickly plus the management where eager help you and the rest of the staff are friendly and helpful

Pros

Supply working clothes

Cons

Work on your own

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Not been paid

Cleaner (Former Employee) - Liverpool, Merseyside - 21 March 2020

Work on this company since 22 February and not been paid, area manager not send my documents to office. Really bad company. Still waiting for my payment.and they lie to me, they said they post my cheque but no one done it

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TSS a great family run Company

Accounts Assistant/Administrator (Former Employee) - Croydon, Greater London - 10 March 2020

TSS is a very competitive Company to work for. Fast paced, extremely hard working but great atmosphere. Lots of Staff working different hours and jobs. Payroll every fortnight , 4 weekly and monthly. So very varied. Dealing with Area Managers. Managing purchase ledger. Ordering items for our sites. Dealing with waste issues and hygiene services.

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