Trinity College London Employee Reviews

Friendly environment. Opportunity to meet and work with a wide range of people. Company currently going through a drive to modernise and develop new ways of working.

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Official response from Trinity College London

11 August 2023

Thank you for your feedback - I'm pleased that you are enjoying working with a diverse group of people, this is important to Trinity and proud that our colleagues come from all walks of life. We are also very excited by the changes we are driving at Trinity and the many new initiatives we are working on as an organisation. Watch this space!Thank you for your kind and honest review.

Good working environment

Registrar (Current Employee) - Peterborough, Cambridgeshire - 14 April 2023

Good place to work, great working environment, good staff and management.Downside is unsociable hours working every weekend. wage is just above the national minimum.

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Official response from Trinity College London

5 May 2023

Thank you for leaving a review on Trinity. We're pleased that your experience with Trinity has been a positive one - we're very proud of who we are as an organisation and of the staff who contribute to our success! We're always reviewing our business operations hours to match demand and it is true that we are busiest in the weekends! We regularly review our salaries to ensure that our hardworking staff are rewarded accordingly. If you do wish to speak to someone in confidence on this point, please reach out to a member of the People & Culture Team.

Very good work environment

Exam registrar (Former Employee) - London - 8 March 2023

I enjoyed my time at trinity college and I learnt a lot.I was able to pick up a range of transferable skills that would help me in the future. The work environment was pleasant eventhough it was demanding at times .

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Official response from Trinity College London

5 May 2023

Thank you for your comment . At Trinity, it's our goal to develop our people and allow them to pick up new skills or enhance on existing skills that they can take on into the future whether it be at Trinity or elsewhere. I'm glad that this was your experience with us. Feedback is important to us and we appreciate your honest and kind review, thanks!

Good Place to work but not much scope for growth

Admin Team Leader (Current Employee) - Preston - 21 February 2023

Hybrid work, 2 days a week in the office.All staff are easy to get along with, very friendly.Good holiday entitlementNot bad salary Job is fairly easy and very chilled environmentWork one in 3 Saturdays one in 15 Sundays (must arrange your own cover if you have weekend shifts during holidays) which isn't always easy

Pros

Friendly staff

Cons

Weekend work - arrange own cover for weekend shifts during annual leave

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Official response from Trinity College London

5 May 2023

Thank you for leaving a review on Trinity. Its great to hear you are enjoying working with us and finding your role interesting. We're doing more to publicise the career development opportunities which are available to all.

Exams Registrar

Exams Registrar (Former Employee) - Leeds, United Kingdom - 30 January 2023

Working as an exams registrar for Trinity College London is a good role for someone beginning their career/straight out of uni. It gave me to opportunity to gain some administration experience in a nice environment with a kind management team. Very repetitive work but the customers are nice as were my colleagues at the time.

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Official response from Trinity College London

5 May 2023

Thank you for leaving a review on Trinity. We're pleased to hear that you believe Trinity is a good starting point for someone beginning their career and we're doing more to publicise further career development opportunities which are available to all Trinity colleagues as we know this is important to many people. If you would like to have a conversation with anyone about your future career, please do reach out to a member of the People & Culture Team.

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Good company to work for

Demand Management assistant (Current Employee) - Preston, Lancashire - 30 August 2020

I was put off with the reviews on here, but it’s simple you get out what you put in. I’ve had not problems with any management, they’ve all seemed very helpful. As working in any contact centre is tedious, I feel Trinity SELT is not bad at all, you are helping people make a serious step into allowing them to live in this country so you can take pride in that. As with any job, if you’re not there to take it seriously then you will encounter issues but they do not put pressure on you to answer too many calls, it’s all about quality not quantity which I like!

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Disorganized and favouritism at play

English language examiner (Current Employee) - Europe - 19 August 2020

I am a current English language examiner at TCL. You have to jump through many hoops to get the job but then are at the whim of coordinators who seem to give some lots of examining work and others none. It's also hard to not take it personally when most of the people who examine are a bit older and white and you're not. They send emails about Black lives matter and standing in solidarity with civil rights but it's all lip service.

Pros

Good tours (when you get them)

Cons

Lots of paperwork, badly managed and organised.

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In a pub

Waiter (Former Employee) - England, London - 18 June 2020

I want to work during 2 months (july and august). I haven´t been working in any job but I have an understanding english and in a few years I would like work being doctor in England or in Irland so that is why I want work two months in Irland. I have a good memory, I am very polite and I am a formal person.

Pros

extra hours

Cons

low salary

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Absolute disgrace of a company

Demand management administrator (Former Employee) - Preston, Lancashire - 24 January 2020

Management didn't have a clue as to what they were doing, most of the time staff messed around and no real work got done. Day to day job would be come in and act like you were busy. Boring place to work.

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Corrupt management

Administrator (Current Employee) - Preston, Lancashire - 19 December 2019

1 particular manager always on phone speaking to their family and smoking. Just comes to work to do have a social and collect salary. Delegates all tasks. Change of working hours to work sundays with no incentive. Always short staffed. New jobs made for people who's face fit without any advertisement. Manager refund anyone 50% of who complains as they cba working

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Jobs at Trinity College London

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Operations Coordinator

Not good -Avoid Like a plague

Demand Management administrator (Former Employee) - Preston, Lancashire - 24 November 2019

Avoid at All cost. Micromanagers. Really silly PDR and little room for progression.Really silly Call monitering system especially when callers do not speak English. Also alot of favoritism (good if your face fits). Ridiculous parking and on top of that a very rude receptionist. Call Quality marking inconsistant. Long hours.

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Good team

Centre Assistant (Former Employee) - Birmingham City Centre, West Midlands - 5 November 2019

I enjoyed working with all the team, worked well, very fair and appreciated each other, any problem solving was done as a team For me the only downfall was working weekends.

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rewarding

Local Rep. for Music Exams, Bury St Edmunds (Current Employee) - Suffolk - 9 October 2019

Great to work for a music organisation, helping the next generation and adults succeed and overcome the challenge of taking a music exam. Interesting to meet so many people.

Pros

rewarding

Cons

involves paid and unpaid hours to get the job done.

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Good experience, bad advancements

Exam Delivery Co-ordinator (Former Employee) - London - 28 July 2019

Trinity College London is a great place for graduates/entry level positions as it offers strong office experience. Don't expect to progress much though.

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Worst place to work

Written Paper Coordinato (Former Employee) - Croydon, Greater London - 18 July 2019

Got in as temp but kept extending my contract. The line manager was quite mean to me. Will micro manager and treat me like I was trash meanwhile will treat others better me. She brought in a new temp after a few weeks I started and offered him the role I was meant to b doing so made me assist him. This line manager always got me to do the dirty work such as send me down to the basement and sort out boxes and organise the basement. After a few months the guy left because he wasn't happy with the job. The guy was off sick for about 3 weeks and handed in his resignation letter. This line manager was soo desperate she asked me if I could extend my contract I refused. After I left received an email from the line manager trying to reconsider had to stand my grounds. She took me for granted and she only wanted me to come back till she found someone.

Pros

Proximity- only 6 mins from home

Cons

No regard for temps

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Unbalanced

Registrar (Former Employee) - Croydon, Greater London - 31 July 2018

Unfortunately there was very little room for progression, which limits your targets and goals so there was only so far you could go. You had to work into your break time a lot and you would have to go over five hours before could go on your first break. Your made to search candidates like security guards but without real training and without a SIA licence.

Pros

Good pay

Cons

lack of diversity, no incentives, no room for progression.

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I would not recommend it even to my enemy

Registrar (Former Employee) - London, Greater London - 5 July 2018

The company does not respect basic staff management principles. People are not being paid for sick leave or overtime. Senior Management does not care about employees. managers are let do everything as long as they cover up all problem and mistakes. Lower level employees are paid little.

Cons

Atmosphere, People, Management, Pay, Culture

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Failed business model

Demand Management Co-ordinator (Former Employee) - Preston, Lancashire - 19 January 2018

Hired 30 new people, 3 months later 16 let go. Failed business model with only one other contractor used by the government and they still could not make the business work.

Pros

zerro

Cons

organisation/ management

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Productive workplace

Demand management administrator (Current Employee) - Preston, Lancashire - 8 August 2017

A typical day would start with me answering any outstanding emails, then I would answers phones and talk to customers all day with administration tasks in between.

Pros

Work satisfaction from helping customers.

Cons

Not a lot of shifts or employees

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Excellent

Moderator (Current Employee) - London - 2 August 2017

A very supportive management with professional and approachable auxiliary staff . Excellent training provided, passionate people about the Arts and a mutual sense of enthusiasm about the work they do is filtered down from the very top to the bottom.

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Avoid working for this company

Customer Service Advisor (Former Employee) - London, Greater London - 24 May 2017

I would not recommend working for this company one bit. First they hire too many staff due to poor planning from senior management, then make around half of the staff redundant with no prior warning. The company has a ridiculous and unachievable performance related bonus scheme in place that leaves staff feeling de motivated and demoralised. Little appreciation is shown towards staff and they have no intentions to help develop their staff.