Trivallis Employee Reviews

The work isn't hard but your always under pressure and not appreciated by management nothing you ever do is good enough it can be a very stressful environment and they don't always act on feedback which can cause a lot of problems with their tenants

Pros

Good pension, sick leave

Cons

Stressful environment not appreciated

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Alway been badly run from top down

Rather not say (Current Employee) - Pontypridd, Rhondda Cynon Taff - 27 October 2023

Job used to be straight forward everyone at lower levels work hard but they keep appointing CEO and Directors who are junk. Why give the top job to a CEO who ran the worst performing HA in Wales, Bron Afon. Other directors no better revolving door of the incompetent and ambitious. We the workforce and tenants deserve better.Seem others think the top management, board, WAG or regulator should know well truth is they all do but turn a blind eye to it, as they only come up with new 2 year improvement plans which run consecutively which is how they all justify doing nothing.

Pros

Regular wage but little else

Cons

Our employer is badly organised, failing tenants and staff. Would say that top management should be ashamed of themselves, but at £100k+ a year they are to busy reaping the benefits to have any shame

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Insights into Trivallis

Based on 13 survey responses

What people like

Fair pay for job

Areas for improvement

Trust in colleagues
Ability to learn new things
Energising work tasks

Toxic, you are just a number

Worker (Current Employee) - Pontypridd - 1 August 2023

Very little work/life balance and flexibility despite what they advertise. Can be toxic with staffs mental health very often ignored. Upper management not interested in staff well being

Pros

None

Cons

Office working, lack of flexibility

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Toxic

Prefer not to say (Former Employee) - Pontypridd, Rhondda Cynon Taff - 13 April 2023

Completely toxic environment filled with people that are constantly trying to one up each other. Apparently there are opportunities for learning and development but none are ever offered and when asked for, they're refused.Career enhancement is based on a popularity contest rather than work ethic. Management needs a shake, out of touch with what the employees actually need to prosper, multiple members of staff on long term sick and it's no wonder why with the culture of the place. Everyone scared to say anything that might rattle a few feathers even though it is desperately needed there. No idea how some of these people came to be in the jobs that they are in, no empathy towards tenants or employees. Shocking.

Pros

The pay is reasonable.

Cons

Toxic culture, no work life balance, management who have no care towards employees well being at all, the list could go on

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No work/life balance

Finance (Former Employee) - Pontypridd, Rhondda Cynon Taff - 28 March 2023

Staff are not valued, flexible in work start/finish time but not open to agile working. Not progressive or forward thinking, no trust. Very political, gossipy

Pros

Okay salary

Cons

Everything else

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Bullying toxic workplace

Housing Officer (Former Employee) - Pontypridd, Rhondda Cynon Taff - 18 February 2023

Toxic work environment with poor communication from management. A lot of bullying going on by management and when voiced nothing ever getsdone and it is brushed under the carpet No guidance given and there’s strong favoritism and gossip culture. Especially in housing/NHM/Housing support.

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Poor communication

Customer (Former Employee) - Rhondda, Rhondda Cynon Taff - 3 October 2022

Toxic work environment with poor communication from management. No guidance given and there’s strong favoritism and gossip culture. In fairness, salaries are good and employee benefits are ok.

Pros

Employee benefits

Cons

Favoritism & unmotivated people

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Na

Customer Service Advisor (Former Employee) - Pontypridd, Rhondda Cynon Taff - 13 January 2022

There 8years They need to work on peoples mental health and well being Show that they care for their staff me at well being More part time roles should be applied

Pros

Pension and health care scheme and pay

Cons

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Company falling apart

Maintenance hmu (Former Employee) - Rhondda Cynon Taff - 15 May 2021

Totally run by poorly trained management and are likely blame anyone get they’re self’s out of trouble (they will throw you under the bus) 3 days Work will be sent to you for a day with managers having absolutely no clue what’s going on it is a shambles.

Pros

Hoildaya

Cons

Redundancies, poor trained management, bullying

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Good work culture

Homeforce administrator (Former Employee) - Pontypridd, Rhondda Cynon Taff - 21 January 2021

Very well trained, good working culture, friendly staff and CEO and competitive salary. Car parking isn't straight forward but they do offer discounts at nearby car parks

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Jobs at Trivallis

See more jobs

Administrator x2 (FTC)

Press & Media Officer

Pontypridd

30+ days ago

gave me chance to gain work experience

Volunteer (Former Employee) - grounds team - 10 February 2020

relaxed but real live work environment, seem to care about their workers, gutted no full time work was available. set structure for your day with breaks. colleagues got on everyone treated fairly

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Work Life Balance

Finance Assistant (Current Employee) - Pontypridd, Rhondda Cynon Taff - 21 July 2019

Enjoyable, relaxed and great place to work. I’ve found the company to be quite employee focused, but I think that depends on the manager. Flexible working a bonus as there is no clock watching and very supportive manager, unfortunately the communication within the company is lacking

Pros

Relaxing and enjoyable place to work

Cons

Communication is poor and some managers are not aware of issues that relate to their team

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Community Based Housing Provider

Works Planner (Current Employee) - Pontypridd, Rhondda Cynon Taff - 19 May 2019

Great community based housing provider. Offers competitive salaries with benefits. Worked 15 years in the housing industry. Universal Credit affects lives

Pros

Community

Cons

Career Opportunities

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Inspiring and rewarding

INTERIM HEAD OF IT / LEAD SERVICE DELIVERY MANAGER (Former Employee) - Pontypridd - 6 March 2019

Great place to work with a genuine empathy for the local community and areas. Flexible approach to work/life balance is encouraged with a modern central office environment. Would definitely recommend!

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Productive and encouraging

Home-volunteer (Current Employee) - Pontypridd - 25 November 2018

Productive and encouraging workforce and they make you fell welcome. Included in all tasks and friendly staff to help the day go quicker. Early morning starts.

Pros

Friendly staff

Cons

Early sart

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Helps pay the bills

Prefer not to say (Former Employee) - Pontypridd, Rhondda Cynon Taff - 12 November 2018

management say all the right things, provide training for staff but in reality there is no support there for staff, they have given you the training now get on with it. Those working in the office seem to be happier in their job roles but the majority out in the sticks are forgotten about, they dont get the free tea, coffee and fruit, all the activities that go on in the offices yoga etc are meant for all staff but how are those outside the office meant to do these things in their lunch break , so you have 2 levels of workers. If you can nod your head at the appropriate times and your face fits you will be ok, but those that try and stand up to things soon leave the company , they are here today gone tomorrow!!!! Higher Management live in their own little bubble either they havent a clue whats going on lower down in the company or are choosing to turn a blind eye to everything, when questioning them on anything if its in their interest to answer they will otherwise they conveniently forget to reply !!! If you are desperate for a job take it , get the training and move on to a better company that will appreciate the work you do, you only have to look at the staff turn over to see that this is what seems to be happening and that includes the COE position

Pros

fellow workers

Cons

management

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Not what you think

dont want to give (Former Employee) - Pontypridd, Rhondda Cynon Taff - 4 July 2018

awful place to work upper management have no clue how staff and customers are feeling, poor management skills there and too many managers not enough workers within the business i feel sorry for the customers if only they knew also WAG should know how this company is being run its a disgrace

Pros

Pay

Cons

poor upper management and director level

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It's not bad

Voluntary Worker (Current Employee) - Pontypridd - 26 February 2018

I work at Trivallis voluntarily two days a week. Every day is the same at the moment, painting houses ready for people to move in to their new homes. My colleagues are easy to get along with and we all help each other out to get the jobs completed to the highest possible standards. The hardest part of the job for me is not getting paid as I am having to take on part time work to see me through my time at college. The most enjoyable part of the job is being out in the workplace, gaining experience and meeting new people.

Pros

Free lunches

Cons

Unpaid work

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Fun work place and environment

multi skilled operative (Current Employee) - Wales - 6 September 2017

I loved working with trivallis but I knew it was only a short period contract with the surroundings and people I worked with everyday Monday to Friday

Pros

Free and payed experience

Cons

N/a

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Lovely Place to work

Neighbourhood Apprentice (Current Employee) - Pontypridd, Rhondda Cynon Taff - 12 June 2017

Love working here at Trivallis, just feel now its time to move on and find a Job for which I am Trained. I have applied 3 time for a full time role as a neighbourhood manager but have not yet been successful.