TSB
Work wellbeing score is 66 out of 100
3.3 out of 5 stars.
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TSB Employee Reviews

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Location
United Kingdom248 reviews

Ratings by category

3.3Work-life balance
3.3Pay & benefits
3.0Job security & advancement
2.9Management
3.1Culture

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Found 248 reviews matching the searchSee all 286 reviews
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Very sales based

Indeed featured review

The most useful review selected by Indeed
The advancement in this career is good, and you can progress quite quickly. However it is very sales based, even though they tell you it isn’t you basically need to pressure customers to take out an overdraft or credit card.

Pros

Can progress quickly

Cons

Sales based
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Great place to work

I worked there for 7 months and was quite lucky as I got on with everyone on the team. My managers were a great bunch of people and would listen to any of our concerns.
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Insights into TSB

Based on 48 survey responses
What people like
  • Inclusive work environment
  • Supportive environment
  • Clear sense of purpose
Areas for improvement
  • Energising work tasks
  • Fair pay for job
  • Sense of belonging

I like it

Manager is supportiveGreat team Every day is different. Accommodates part time hours well. Good trainingEasy interview process Always lots to learn Challenging in a good way
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Flexible working hours, decent pay and lots of benefits

If you’re happy to work you’ll get on brilliant. The pay is competitive, fantastic benefits and flexible approach to working hours. They have lots of policies in place to support everyone and there’s always opportunities to get involved and learn something new.
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No Complaints

Great place to work with fantastic benefits and incentives. Opportunities to grow and develop which I appreciated. Managers were lovely and supportive especially with personal issues.
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Good job but Rubbish pay,

pretty good job, pay average hence why ive gone, sometimes treated like children with no chance of progression unless you live in edinburgh or barnwood then you get offered jobs left, right and centre
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Excellent place to work!

TSB is an amazing place to work. Always accommodating when needed and the managers are always free to help you and to move your career forward. The most enjoy able part of the job is the teams you work with!
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Fantastic company to work for

6 months into my role and little to complain about. Workload depends on business needs but I feel the support is always there in busy periods - whether that's from colleagues or management. I have regular 121s with my manager. Opportunities for change and progression are there within the company - but you need to be proactive and look for it.

Pros

Flexible cash benefit, paternity leave, good support from managers and colleagues.

Cons

None
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Decent

All good, worked during IT dropout always busy and always had help when answering challenging situations. Minimal progression, due the nature of the situation present
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Flexible and good short term

They are very flexible to your situation and are very accomodating, the work is quite stressful at times but the pay is decent. They could improve with progression.
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Productive, professional workplace which has great job satisfaction

What is the best part of working at the company?Good work atmosphere, good development opportunities, good perks for staff members What is the most stressful part about working at the company?The paperwork that's involved with some of the tasksWhat is the work environment and culture like at the company?Work environment and culture is very diverse What is a typical day like for you at the company?It can be busy at times with the volume of customers but it is very rewarding
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Horrific place to work for

I was asking for 3 years to progress to something more and my name never got put forward despite multiple 121s with my manager and being told lies. They don’t care about you as a person and that’s all they care about is how quickly you can get to the next customer. They don’t care about the customers either, they only care about their stats.

Pros

Flexible work requests

Cons

Mental health handling is appalling
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Nice place to work

Nice place to work, good support. Hours are normal but can be unsocial. You get to learn a lot about banking and how the systems all work. Nice pay too
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Chatty (wo)man

I literally get paid to talk to people all day. Some people are great, some people aren’t. Some people are struggling. There’s rules galore but it’s hybrid working and it pays well.
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Good team environment

Company request a lot from you in terms of job expectation but the managers and team are brilliant. Monthly pay, lots to learn, only downside is lack of progression in branch.
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It’s okay

High workload but the pay isn’t too bad and the people you work with try to help just the management is shambles. The tech is outdated compared to other banks
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Left to own devices

Left to own devices after major management restructure. Left alone and the managers we were given were based in other branches meaning they didn’t care. No support. And progression opportunities were all of a sudden culled as they were trying to reduce their wage bill
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Outdated

Outdated system location of branch was racist/chavy, repeatable, pay was average, no progressionTraining was useless, system and procedures where outdated compared to other banks
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Misinformed by incompetent managers

Management too young...One Manager and two deputies (aged max 24 yrs) managing three staff..lack experience and the way they spoke to staff was unprofessional. Job so stressful and underpaid. Huge Flexi benefits but still not worth staying.
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Not a forever job

4 week training programme was good. rotational shift pattern was okay, difficult to plan around ever changing schedule. Managers on your back about call length times - even if you're helping an elderly person log back into Internet banking. Skype managers line was useless, often didn't receive a clear answer - then had to go back to customer with half formed answer from manager.
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Good management and benefits

Very busy and difficult customers but staff are friendly and management helpful. Can be very stressful but there are many days where it’s a pleasure. z
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Overall rating

Based on 286 reviews

Ratings by category

3.3 out of 5 stars for Work/Life Balance
3.3 out of 5 stars for Salary/Benefits
3.0 out of 5 stars for Job security/advancement
2.9 out of 5 stars for Management
3.1 out of 5 stars for Culture

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