TSB Employee Reviews
United Kingdom187 reviews
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Repetitive and boring. processing payments non stop for hour on end, day in day out. although there was a free coffee/tea machine when ever you wanted
Knowledge is under-valued, online procedures are seen as the "Go-To". The procedures database is one of the most complicated things I have ever encountered, Pity anyone that needs help.Experience is overlooked.
Worked here for 14 years and had a great experience, I have had great experiences and they have supported my career and allowed me to develop and not only move up the band scales but passport into other things
Tea coffee free
Can be moved to other areas
after 1 month training, took stressful calls, rude customers & broken systems, blamed for fraudsters getting through bank security, no extra training given or help from managers, very stressful place to work with less pay than other banks
3 brakes in the day
awkward shift rotation, low pay, stressful calls
Job would have been fine as it paid well and actual work was manageable, but the management made this place unbearable. I was a subcontractor working under a Big 5 company and the Ops and senior Ops managers ran the place into the ground.
Hounded out. They want quantity over quality. Left for another job closer to home. Team management were not subtle, call reviews done at your desk whilst everyone was listening. Made you listen to calls in front of everyone and belittled you. Your face had to fit!!!!!
Nice team mates.
The regional management team were very much 'bullies'. Bullying over phone calls so no paper trace was ever recorded. The culture is one of putting poor people into poorer situations. It was very much a case of someone coming in for a loan, and you having to try and give them more for sales targets. Was also taught to talk about cancer for life insurance I
Ripping people off
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Where to begin... I worked at TSB for a year and working at TSB was a mind numbingly boring job after having been promised to be conducting interviews got left stuck on the till usually alone all day. Communication from top to bottom is very poor and expect to seldom finish on time. Management will tell you two different things and everything is very tickbox and outdated. The system that they use 'Proteo' is full of faults and glitches and is not very user friendly. You are vastly underpaid for the amount of work that you are expected to do and you'd get better pay doing other retail jobs that has a lot less workload and lot less stress to it. Most staff are unhappy there and people from other departments such as Fraud expect you to do their job with little to no thanks. A lot of cuts and job losses and can expect more in the future. Oh and do not believe for a second when they say that there is no sales as you quickly find out that they are 'Expectations' which is just their corporate phrase for targets to get people booked in and to open up new products. Be prepared to try and push sales for loans and Credit cards as well. Very poor breaks with only a lunch break with no other breaks in between. In a nutshell avoid at all costs unless you want a boring, sales driven job where you dread going into work every day.
pay, management, never finish on time, sales driven, boring
Customer Service Consultant - Gloucester Poor training provided and as a result me and my colleagues did not feel confident within our role. The managers will blame you for incompetency when realistically the training they provided just wasn't good enough.
Enjoyed my time at Tsb’s There are tests each week to help with your knowledge. You need to be a team player and approachable from customers to staff.
When I worked here, it was during the very stressful time. The systems where not working properly and there was constant issues and complaints. Which made our lives unbearable. I could go home and worry
Great experience for working under pressure
Very stressful and crazy shifts that are not easy to change. No work life balance.