Turtle Bay
3.0 out of 5 stars.
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Turtle Bay Employee Reviews

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I had fun working there, it did get stressful on a busy night but you learned to control it and still keep the guests happy enough to come back again
Pros
Free lunch
Cons
Long hours
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Official response from Turtle Bay
14 September 2020
Glad you had fun working here! Busy times are when we see our teams flourish and your worries drift away! All the best for the future
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Avoid this place at all costs. They charge you £30 a shift to work for them and take ALL your card tips. Your expected to serve 60 people in one section during a shift. it is awful.
Pros
1 small lunch per shift
Cons
everything
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Official response from Turtle Bay
14 September 2020
We run a "tronc" scheme to ensure the tips are fairly split amongst all the team - kitchen included! It would be helpful to know more about your experience - you can get in touch with us at hr@turtlebay.co.uk
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I’ve been working with Turtle Bay almost for a year and can’t stress enough about how good it is working with this company. 2 months of training for a manager position and it was really great. My own site is one of the bests and getting even better. Good pay overall (could be better) but can’t complain. Lot’s of hours by option but always with loads of fun
Pros
Environment, food, teams
Cons
Long hours
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Official response from Turtle Bay
14 September 2020
Love reading your positive feedback!! We agree - our teams are definitely a pro!
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There were good and bad things about the job but by the time I left it was mostly bad. Teams felt very disjointed and we weren't really allowed to talk on shift so hard to make friends with each other and in the long run communicate properly. Long hours but did get unpaid breaks. Can be difficult place to work if managers don't like you. Life balance became hard because of doing up to 12 hour days so was exhausted constantly.
Pros
ok pay, customers are nice, good training
Cons
long hours, unpaid breaks, management issues
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Official response from Turtle Bay
14 September 2020
Glad to hear you got good training - we pride ourselves on ensuring you are equipped to do your best! It's a shame we didn't get a chance to discuss your cons with you before you left. We're always open to listening and you can reach us at hr@turtlebay.co.uk
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Loved the job working as a bartender at turtle Bay was fun. You have to be able to work fast under pressure. It's extremely fast pace long hours.short breaks. Tips are amazing.
Pros
Fun, busy, friendly, good food free, pay, tips
Cons
Busy, long hours, breaks short, staff area not great
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Good company with a great bonus scheme. Progression it is quiet hard to move up, unless your ops manager likes you. Then you can be pay rised and promoted fairly often and quickly. Best position is deputy manager or below. GMs tends not to stick around for long and are disposed within six months.
Pros
Lots of fun, free meals, quartly staff party events.
Cons
Progression, long hours, no work-life-balsnce.
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Its a fun and fast paced enviroment, relaxed, nice and fun people managers and staff get along realy well . The days are different, its a busy restaurant with nice food
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I did my own rotas. But was pretty much made to work 70 hours plus. I was told to sack and get rid of who ever I needed to , but when I did it was held against me. Managers asking you for numbers for drug dealers ‘ to help them through shifts’ I fell ill and asked for time off due to be burnt out. I was given holiday instead of sick pay then ‘let go’ as I was too ill. Horrid company to work for
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Excellent environment to work within. The workforce of the conpany is at the heart of the way the restaurants work. All staff are treated as equals and is a real driving force
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Managers treat you terribly and are predators who do not care about the employees well being at all. You have to pay out of your own pocket to make the 3% . Big bosses dont care and you are treated as disposable.
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The experience gained from working at Turtle bay was invaluable but you have to work hard to maintain their standards. Long hours can mean it’s not for everyone but if you can handle it you will have a lot of fun
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I recommend turtle bay to work ..if your a chef who like working under pressure .you will learn a lot there how to work with specs and turtle recipes
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Official response from Turtle Bay
12 March 2020
Thanks for recommending us, we hope you learned loads with us! Hope you're enjoying your new role :)
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This company exploits it's workers by making them feel guilty when they are asked to perform ridiculous feats at work. They lie during the interview process and also rush this process to secure a signature on their work contracts.
Pros
Absolutely nothing.
Cons
All aspects of the job.
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Official response from Turtle Bay
12 March 2020
We're really disappointed to read that your experience with us hasn't matched what we'd expect. We always welcome feedback and ways to improve so feel free to get in touch with us if you want to chat further.
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Who is on a salary is taking all the hits for the labour cut. Managers have to do waiters and bartender shifts, plus all the rest of the KPI they are assigned. Doing mental hours for very poor money. 16-hour shifts, and nonexistent breaks.
Cons
Long shift, poor wages
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Terrible pay, terrible management, they will use the fact that you have 0 hour contracts against you and you can go weeks without a job, especially if they decide to pay favourites. They will occasionally give you inhumane hours, I once did a 15 hour shift(you don't get paid for you don't get paid breaks either). Getting sick pay is an extremely unnecessarily difficult process. Many cases of harassment have been reported and nothing has been done. Avoid working here at all cost.
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Official response from Turtle Bay
12 March 2020
I appreciate it's been a few weeks since you left this review however, we'd always like to chat further. If you haven't spoken to someone from the HR team in this time then please get in touch.
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No day is the same, fast paced and energetic with a good buzz around. The staff are like a family and they offer training ...........................
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the work is very relaxed and simple but not much guidance with what to do or how to do so can feel lost when first start but overall not bad because of the music
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I have worked for turtle bay for over a year now and believe it is the best place I’ve ever worked. Of course there is stress like any restaurant job but the team are amazing and everyone acts like they’re part of a big family.
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Typical day included taking orders, running food and drink and engaging in conversations with customers. Turtle Bay is big on customer service and getting to know your customers, they arent a customer they are a 'guest'.
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Didnt like the place They treated as if I was a slave All the blames were on kitchen Only kitchen was to reduce labour cost Front of house had so many good for nothing people But they were still working They threatened to demote
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Probably one of the most unfair workplace. Incompetent management racist and biased management Always try to pay you less. No work amd life balance was just a disaster wouldnt recomend my enemy to work there
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