ULSTER BANK Employee Reviews
United Kingdom47 reviews
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At the start it’s fine but it’s very fast paced, I felt there wasn’t a lot of training and that you are thrown into it very quickly, which would suit people who can learn quickly but it is hard. Management not great, and very reliant on cashiers and tellers doing most of the work in terms of getting people in for different things and rarely with appraisal.
Manager seems to have a large staff turnover. She is always looking for someone else who may be available fully trained from another branch. This happened while I was there which resulted in a member transferring from another branch which meant I was no longer required.
very little swing between calls. avg calls last 5 mins. huge focus on digital banking promotion. occasional sales prompt on some calls. those calls without prompt on screen, require own initiative on a product that might benefit the customer e.g. savigs account with better interest, credit card, loan, mortage, home insurance. some managers are great, some are not
Wonderful place to work, everyone is so friendly however with working in a branch and more branches closing finding job security can be difficult. There is some progression available.
Work with great people, hour long lunches, monday to friday working
Not much secuirty
A good company to work for in general with a lot of basic positives such as management as friendly and helpful however salaries are below the average for the roles and opportunities to progress to higher roles are extremely limited
OK if your face fits, or meet targets, or are friends with management or part of a clique, you can pretty much get away with anything. However if you are struggling, or don't get on with management - good luck. I was bullied in this place, and wasn't appreciated in my job. I did the right thing for the customer, and abided by the company values, but that didn't stop me from being reprimanded and being put on an improvement plan. Also was disciplined by management for refusing to "double wrap" (that is - finishing your first call, then taking a second call, and typing up your call wraps later - to me a massive risk to the business, but management don't see it that way.) Now have a high attrition rate in their call centres, and the different call centres/departments/sites don't speak to each other well, they don't take ownership, and have a "not my problem" culture.
good overtime rates
stressful, bullying, toxic
I enjoyed working for this company for almost 11 years. I loved the interaction with the public and made some amazing friends over the years. I enjoyed the challenges and the job satisfaction I got from helping my customers with their financial requirements. One aspect I thoroughly enjoyed was that feeling when you called a first time buyer ,to tell them there mortgage was approved and they were one step closer to getting onto the property ladder.
I really enjoyed my time working for Ulster Bank. Provided me with many skills that will enhance my working life. Provided me with excellent customer service that i will carry with me through every job i do.
No permanent contracts
Banks are a dwindling retail presence, with more and more pushed to the online banking route. This reduces staffing levels and job security. Call centres are the bank of the future and are like battery chicken farm.
Job security and job diversity
Most enjoyable dealing with the challenges working with the public can bring, I learned what great customer service can do. I loved working with money and foreign currencies. Great management, unfortunately branch closures ruining what would perhaps otherwise have been a lifetime career.
working hours 9am-5pm
As above regarding branch closures