United Utilities
Happiness score is 54 out of 100
3.8 out of 5 stars.
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United Utilities Careers and Employment

Work happiness

Scores based on about 14 responses to Indeed's survey on work happiness
Do people feel happy at work most of the time?
Can people generally avoid feeling stressed at work?
Do people feel their work has a clear sense of purpose?

About the company

  • Founded
  • Industry
    Energy, Mining, Utilities
  • Link
    United Utilities website
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Browse jobs by category

Installation & Maintenance

6 jobs


Salary estimated from 1.1K employees, users, and past and present job advertisements on Indeed.

Rating overview

Rating is calculated based on 178 reviews and is evolving.



Meter Reader. in West Cumbria
on 2 February 2022
Just work hard
Meter reading is hard work and lonely . Not any toilet facilities. The pay is very low for the amount of work that’s done . Not enough to live on . .
Process Operator in Rossendale, Lancashire
on 19 May 2022
Great company to work for
One off the best companies I’ve worked for. The hours and times where perfect. Never felt uncomfortable asking for help and advise fromManagers and other workers.
Advanced Customer Advisor in Warrington
on 23 March 2022
Good place to work only if you fit
Started working there or was nice you will meet nice people but a lot are double faced if you fit it won’t be a problem just be careful don’t share personal stuff with anyone be quite don’t speak with anyone unless you have to or you fit and you will be fine. There’s no job security if you need to go sick for a while they will try to get rid of you either gonna look at your stats or made up something so try to be perfect for the start. There are some really good managers you can be with there are some awful once that will try to screw you if you don’t fit. Hopefully youd get the nice once. If I were you I’d give it a shot as the money are decent the job isn’t hard and you do get some nice people but there is no job security for like 18 months until they give you a contract so keep your nose clean and be very careful otherwise you will end up sacked like me.
Customer Service Advisor in Warrington, Cheshire
on 16 March 2022
Well established
Good place to work. Nice team, amazing offices during my time there. Would recommend. Flexible hours and working I’d have child care. Many people have been there for years
Customer advisor advanced in Warrington
on 9 March 2022
It is a good place to work but like everywhere they have the odd issue.
In the call centre you have 6-10 weeks of training depending on your contracted hours. You learn how to use all the systems and the background knowledge needed for your role. They have you shadowing and when your finally put in “grad bay”/ the floor, there are floor walkers and support staff there for the final week to give you extra help of need, then you are put into your teams and given an individual buddy. This buddy is there to help you and provide you support until you settle in. They do have a lot of incentives and prizes for staff who do well. You can win vouchers every week. Everyone is very friendly and they do offer a lot of progression opportunities. There are quite a significant amount of people who are related and sometimes this seems to help those people progress faster than others but if you work hard and prove yourself you can develop and move up quite quickly if you want too. There is some gender disparity with wages and job progression but nowhere near as bad as other places and it is something that they are proactively trying to improve. They don’t do much on ethnicity inclusivity but are big on promoting LGBT; there is a ‘multi cultural’ group mentioned on the website but I’ve worked here for years and I’ve never seen or felt like they have provided any activities or support for ethnic minorities like what they do for LGBT. They do promote a lot of women’s right campaigns too and the armed forces; they also do a lot for charities and the local community. But They are in the top 10 for inclusive employers. This is also something that they are proactive with trying to improve. They have a mixture of managers that would give you the world and other managers that ignore emails or take hours to respond. The majority are managers that you’re happy to work for but if you’re unfortunate to get one that can’t be bothered it does ruin your experience but there is always a room full of other supportive people who are more than happy to help. Business culture here is relaxed, you do not need to stress… customers might be stressful because they call up to complain most of the time but staff are calm, cool and collected. Everything is always fun and they do try to make days more enjoyable with treats, quizzes, fun huddles, walks, days out etc… it is all stats based but once you’re in the swing of things this is something you can put to the back of your mind because they are easy to achieve. Over all I do believe United utilities is a good place to work and I would recommend it. But like anywhere they do have the odd thing they can improve on but they are always open to ideas and happy to listen so that they can improve.

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Questions and answers

People have asked 23 questions about working at United Utilities. See the answers, explore popular topics and discover unique insights from United Utilities employees.

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Interview insights

Insights from 119 Indeed users who have interviewed with United Utilities within the last 5 years.

Average experience
Interview is average
Process takes about a day or two

Interview questions

Past experiences.

Shared on 19 May 2022

Call handling skills, role play task completed

Shared on 17 June 2019

Which job are you applying for?

Shared on 29 June 2018

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