University of Southampton
Happiness score is 70 out of 100
4.2 out of 5 stars.
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University of Southampton Employee Reviews for Customer Service Representative

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Job Title
Customer Service Representative2 reviews
Location
United Kingdom2 reviews

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4.1Work-life balance

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Maternity Discrimation

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A typical day would be answering emails and calls from students regarding accommodation. Liaising with the customer service team at the main campus. I learnt a great deal about juggling a high workload and providing excellent customer service. Other employees were gambling and running their own businesses on the Universities time. Management were often negative and stuck in their ways. The culture is to employ friends or family members or past students. It can be a very clique environment.
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Good work life balance and benefits but poor management

So much dead weight within the University, it's a joke. Change is slow to the point of tedium and meets fierce resistance. Not interested in attracting new talent in certain areas, instead preferring to promote their own. This is good in some way, but in others it means that there are never any fresh ideas. Everything is just done the way it was always done.
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Insights into University of Southampton

Based on 22 survey responses
What people like
  • Ability to learn new things
  • Feeling of personal appreciation
  • Fair pay for job

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Overall rating

Based on 143 reviews

Ratings by category

4.1 out of 5 stars for Work/Life Balance
3.9 out of 5 stars for Salary/Benefits
3.6 out of 5 stars for Job security/advancement
3.6 out of 5 stars for Management
3.8 out of 5 stars for Culture

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