Urban Employee Reviews

You can choose the days and hours you want to work. The pay is good but can be uncertainty about the bookings. also travelling with the bed at times (specially on the stairs) is not that fun.

Pros

Flexible hours, good pay

Cons

Traveling, uncertainty..

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Self appearing rating

Beautician (Former Employee) - London - 19 September 2023

Be aware that if you have a customer and location shows on the Hero app most likely to be wrong- which will lead to lateness or/and booking cancellations. So you will be charged. As none of the customers rated you yet URBAN massage has a power to increase or decrease your rating. Be aware.If you do a lot of treatments - you will need to carry everything on you. Not so convenient.Supervisors are talking to you in a rude way and not much actual support- takes ages to get help.

Cons

Everything

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Jobs at Urban

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28 days ago

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Massage Therapists - Urban - Manchester

Manchester

28 days ago

One of the best business models I have worked for

Massage Therapist (Current Employee) - London - 14 August 2023

This has to be one of the best business models I have worked for. 2-5 x times more pay (per hour) compared to most spas, clinics and health centres.Work when you want.Choose what area(s) you want to work in.

Pros

All the above

Cons

Travelling around London can be stressful (at times) but no fault of Urban.

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Fun place to work

Bilingual Customer Support (French / English) (Current Employee) - London - 13 July 2023

Good place and the people are very understanding and helpful.Work-life balance is very good.Managers are very approachable and helpful. Work from home was fine with managers.

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Flexible workplace

Massage Therapist (Current Employee) - London, Greater London - 13 July 2023

Great company to work for, they help you at the beginning to set up your client base. Always helpful management is happy to help when needed. The best part of the job is the set your own hours and very flexible.

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Insights into Urban

Based on 23 survey responses

What people like

Clear sense of purpose
Ability to meet personal goals
Time and location flexibility

Great company to work

Mobile Massage therapist (Current Employee) - London - 15 April 2023

I think they are the best mobile company to work. Fair and transparent with the therapist . I have been working there for several years and also all other therapist I know really enjoy work with them .

Pros

Flexible

Cons

Sometimes you don’t have any client

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Nice bunch of lads

Telehandler Operator (Current Employee) - Monton - 10 November 2022

I have worked for Urban for 9 months . It is a good company and most people are easy to get on with . Maybe not as well organised as the bigger firms .

Pros

Work life balance

Cons

None

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Flexibility and freedom

Sports Massage Therapist (Current Employee) - London, Greater London - 4 June 2022

It is fantastic that they take care of the marketing, bookings scheduling, customer complaints etc. You only have to worry about the service that you deliver which is very helpful when you want to have freedom. I cannot recommend it enough for people that want to have the flexibility to live their life as they please.ConsA lot of evening and weekend work

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i enjoy a lot working with Urban

Massage therapist (Current Employee) - London - 1 February 2022

easy applicationreal selection through testnice customer serviceflexible working hoursyou can choose your work areayou can receive client feedback

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Unfair working place

Massage Therapist (Former Employee) - London - 20 November 2021

Useless and no justice in that company. They would allow any unfair reviews and attitudes, which can not be acceptable! A person's dignity is taken away from them.

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Good workplace

Massage Therapist (Current Employee) - West London, Greater London - 8 April 2020

Since I've started UM gives me the flexibility I need in order to be able to carry on with my everyday duties and other jobs. There is only one commitment, always have 5 stars rate (5 being the highest) . Clients feedback has helped me to keep developing my skills and just get better! It's very rewarding when you finish a treatment and you can see how you've helped someone to feel better. I enjoy being part of UM team.

Pros

no minimum hours delivered

Cons

late shifts

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Great Company

Osteopath (Current Employee) - London, Greater London - 9 December 2019

I love working with a forward thinking company. Urban moves with the times, clients enjoy having treatments in their own relaxed environment. I have had a great time, my only grief is I didn't know of them earlier.

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Avoid CS

Customer Service Representatives (Former Employee) - London, Greater London - 9 December 2019

Customer service department is a mess. Supervisors/team leader are not qualified to do their job properly. They incorrectly pay you and then a month down the line they cut it out of your pay. Team leader are two faced and will try their best to get rid of you if they don’t like you. Training is not enough you have to figure out everything yourself. You can never see your payslips Other departments are wonderful. CEO is humble and friendly.

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To avoid

Customer Support Agent (Former Employee) - London - 2 November 2019

The place is poorly managed. People quit ALL the time. The company doesn't respect the contract terms or what they offer you during the interview. The keep promising they know things arent' working out and they're working to fix it but really they don't care about employees and just hire new people when employees quit.

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No coment

Massage Therapist (Former Employee) - London - 14 September 2019

Beginning was good but the attitude of the main office is not what a good company like this need to have.I was booked for 3 massages at the same time that shows that they can't control the bookings.I refused to go to all of them and I was kicked out from the company for bad attitude,without any explanations. If u think that's fare pls let me know.

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Productive and Fun

Self-employed mobile massage service (Current Employee) - London, Greater London - 13 August 2019

It has a very fun and supportive team and the company tries the best to ensure we are happy and safe while we work. Their customer service team support is second to none really, they are the best! The managers are very open-minded, supportive and approachable. The hardest part of my job is having to travel up and down the city during rush hour and when I have many bookings on the day, it's hard to arrive to all of them on time. And sometimes you come across rude and fussy clients. The best part of the job is the rewarding salary that makes all the effort worthwhile and support and care from the management team.

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Productive and laidback place to work!

Beauty therapist Assessor (Former Employee) - London - 29 July 2019

Great place to work if your in head office- informal/laid back environment (can literally wear jeans and trainers/sandals), they run weekly yoga and salsa classes too. The workload isnt alot if you prioritise, and your expected to be proactive anyway- your not always necessarily told what to do, your just expected to get on with it-great if you love working independently, not so great if your used to taking constant direction. The room for role progression/promotion is huge-again if you put the work in, it really doesnt take long. Very friendly team, and most seem to get along.

Pros

Free breakfasts, free yoga and salsa classes, staff meet ups/drinks, decent salary, good progression opportunites.

Cons

seems to be divide between the supply team and onboarding team (?), lack of interaction between departments

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Flexible

Masseuse (Current Employee) - West London, Greater London - 28 March 2019

Working mobile with Urban massage it´s a good way to earn some extra money. I don´t think is a job that someone should pick as a main profession. Travelling with the table around and not having regular clients it´s tiring and it doesn´t make me feel fulfilled or, at least, bringing the best from my practise.

Pros

flexible

Cons

long hours, a lot of travelling, uncomfortable situations with clients.

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100% flexible

Massage Therapist (Current Employee) - London - 11 February 2019

This job is great when you want to plan around other aspects of your life. You can genuinely pick and choose when you want to work. Usually the customers are good, occasionally they are odd but only on occasion.

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good

Massage Therapist (Former Employee) - London, Greater London - 8 November 2018

was good to work for not always work but good company to work for you can work when you want! do not have to work long days clients rate you out of 5 star

Cons

not guareteed clients

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Productive and fun

Massage therapist (Former Employee) - London - 1 October 2018

Productive and fun, but could not choose the gender of clients. As a mobile therapist, going to client's houses was exciting to meet new clients from different backgrounds and meeting their therapeutic needs was such an experience. The job gave me an opportunity to learn new skills and develop the ability to work independent, by being my own boss.