Utilita Energy Employee Reviews

brilliant atmosphere always lively and great incentives to sell, when you first start your not expected to smash the sales targets straight away, managers actually spend their time and effort with you instead of most places giving you a target but not helping you reach it but it can be hard but for the money it’s good

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Don`t bother

Sales Executive (Current Employee) - Field Based - 26 November 2023

Management are a joke, it`s a who you know culture to progress .Commission Pay is changed constantly downward if targets achieved . Micro managed and most new starters sacked . Hours extended and managers pressure you if they are missing their commissions.

Pros

None

Cons

Lots, Better companies out there

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Insights into Utilita Energy

Based on 79 survey responses

What people like

Time and location flexibility
Clear sense of purpose
Fair pay for job

Areas for improvement

Energising work tasks
Sense of belonging
General feeling of work happiness

Waste of time

Customer Service Advisor - Telecoms (Former Employee) - Remote - 10 November 2023

What is the best part of working at the company?Can't think of any positives from my time working here.What is the most stressful part about working at the company?Unrealistic and demanding managers.What is the work environment and culture like at the company?Varies from department to department. Billing is the worst!What is a typical day like for you at the company?Try and get through with minimum stress!

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Productive for customer service roles and in house trainings

Customer Relations Adviser (Current Employee) - Southampton - 30 October 2023

What is the best part of working at the company?Being able to work remotely/ work flexibility What is the most stressful part about working at the company?Not being able to progress my career as a remote worker and not providing the flexibility for promotion to other departments What is the work environment and culture like at the company?Not inclusive enough and work seems to be all about meeting a target What is a typical day like for you at the company?Working and resolving customer enquiries

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No

Customer Service Advisor (Former Employee) - Chandlers Ford, Hampshire - 14 September 2023

Avoid at all costs, so much pressure put on all new starters and management doesnt know what they are doing, very toxic workplace, and refused to pay me my last paycheck when i left.

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not bad

Door to door sales (Current Employee) - West Yorkshire - 23 August 2023

not bad not the best place either to work pressure throughout the team usually through text message but everyone as a different view usually if you hit targets you will be fine fall under and expect anything to happen

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Good Collaboration Between Teams

Test Analyst (Former Employee) - Chandlers Ford, Hampshire - 26 July 2023

The majority of my time with Utilita was before 2020, i.e. in the office. Within IT Development, there was good collaboration between Teams enabling tasks to be completed efficiently.Friendly place to work.

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Stressful

Sales validation (Former Employee) - Work from home - 24 July 2023

The job description was not the same as the actual job .i applied for sales validation Team but the job was also dealing with peoples accounts and resetting meters which requires you to be good at maths this was. Not discussed at the interview or in job description so be aware .

Pros

Working from home

Cons

Job not what it’s described as

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not a good place

Revenue protection analyst (Former Employee) - Hampshire - 28 June 2023

Not a good place, if your face fits you will be ok. too much backstabbing and management have their favourites which lets them get away so much ,bullying etc

Pros

none

Cons

bullying, inefficient management, steer clear

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Gpod

Telesales (Former Employee) - Sheffield, South Yorkshire - 12 June 2023

Good place to work, no problems slotting in. Repetitive role, but you’re not taking any baggage home with you - once you leave the office you forget about it. Good first job.

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Jobs at Utilita Energy

Smart Metering Technical Lead

Remote

19 days ago

Operations Support Assistant

Smart Operations Analyst

Remote

6 days ago

A good place but you need to have alot of confidence

Smart Energy Expert (Former Employee) - lancashire - 8 June 2023

I can say it's a good place with good people, but this isn't your regular answering business emails and working behind a till kind of role. There is a lot to it! They do warn you that no two days are the same and that it isn't easy. If you are not confident and not very good at sales it may not be for you as it involves approaching customers and sales.

Pros

1 Hour lunch, good pay, lovely team and company, flexible rotas.

Cons

No overtime and approaching customers.

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Challenging but rewarding

Telesales Executive (Current Employee) - Work from home - 7 June 2023

I have worked for utilita for just over a month, from working in previous backgrounds. Working from home is a great plus to myself. Everyone I work with seem pleasent and helpful. Good training program to get me up and running. It's fast paced and has a competitive edge. Would recommend

Pros

Working from home

Cons

Contact rate

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Great place to work

Recruitment Resourcer (Former Employee) - Chesterfield - 30 May 2023

What is the best part of working at the company?Recruiting for several different areas.What is the most stressful part about working at the company?People not turning up for interviews or trainingWhat is the work environment and culture like at the company?Turned from being a big work family to being very corporateWhat is a typical day like for you at the company? Very stressfull. Mo w days were the same

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Pressure, pressure and more pressure

Customer Service Advisor (Former Employee) - Chandlers Ford, Hampshire - 20 May 2023

You are expected to start work before you are paid to work. Staff must get logged in (This could take up to half an hour from the office) and be ready to take a call the second you are due to start work. You will be monitored at all times.After 3 weeks training we were put on the phones. At this time you realise that level of customer service expected from you is all but impossible to provide in the timescales expected.The role is the stressful and quite often very challenging emotionally. Staff and customer wellbeing is talked about a lot by the company but is unfortunately nothing more than lip service.

Cons

No job satisfaction. Stressful

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Interesting

Call Centre Advisor (Former Employee) - Eastleigh - 3 May 2023

The training is good, fun and well prepared! It's more a mental work than physical work, so if you enjoy talking to people and being sat all day then is good😁👍🏾

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ok

Fitter (Former Employee) - United Kingdom - 30 April 2023

Was excellent training and good support from managers until one day they took the bonus scheme away which made the job not worth doing. went on an attempted sacking spree which was sick. tried to sack me but i slapped them back in line lol

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Avoid At All Costs

Customer Service Advisor (Former Employee) - Chandlers Ford, Hampshire - 21 April 2023

Basically a prison camp with wardens separating the advisors in blue t shirts with the 'important' people in dress downManagers have not got a clue with regards to duty of care either also 40 hour week which hardly any company enforces nowadays

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Sometime may be good sometimes may be shi

Customer Service Advisor (Former Employee) - Southampton - 19 April 2023

Pay wasn’t bad but I had a mental breakdown working here as it felt like we were intentionally putting people into debt to have them on the hook. If you can deal with people crying on the phone this will be great if you can’t it will be horrible.

Pros

Salary not bad

Cons

Company puts people in debt

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Please avoid this company - They are bullies

Customer Service Advisor (Former Employee) - Home Based - 10 April 2023

This is the worst company I have worked for. I was forced to leave as I explained to them that the training fast. They don't care unless ur management

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Excellent

Sales Representative (Current Employee) - Liverpool, Merseyside - 4 April 2023

Targets are achievable and managment is good. They let you do whatever you wish as long as you meet your targets

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Better com

Meter Installer (Former Employee) - Nottingham, Nottinghamshire - 4 April 2023

There not the worst nor the best have some silly rulings in place like can’t park van at home before 5pm so you have to go park up at McDonald’s even if they don’t have any work for you?

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