customer care in Colindale, Greater London
Overall a Good place to work, Due to Covid 19 i couldn't feel the real UW environment as everybody was stressed. Soon after we started working from home.
Member Resolutions (Complaints) Team Manager in London, Greater London
Productive and continuously improving workplace
Excellent environment with brilliant people. NHQ in London but has a wider reach across the U.K. and is in different sectors from Energy to Telecoms and Financial (Multi-Utility Company). This provides many different opportunities within the business and for the customers.
Energy Consultant in London
Stressful workplace, should’ve believed the bad reviews
I have to be honest, there are some good people there. However there are some who ENJOY making your life a living ell and they don’t do it with reason, they just do it for the fun of it, that’s one of the reasons I decided to leave. Also opportunities are given to “friends” aswell as always stressing people about their time on calls and being told off on that putting it across that they just care about quantity not quality, for example you could be one call off your target and they would tell you they are disappointed in that not understanding that there are some days where calls that are longer than usual because the member is upset. Quarantine has definitely made my decision easier because they loved to send you an email/give you a call every second about what you’re doing wrong. We would take back to back calls whereas the people who are higher up would just lay back and demand instead of guide. It was either leave the job and think later about how you’re going to support yourself or stay and damage your mental health. I had to leave.
Partner in London, Greater London
Amazing company who value you
I have worked part time for UW for 18 months. No targets and you get out of it what you put in! Amazing to be part of a team ethos but work independently! I love it
Procurement Administrator in Bolton
Good if you can land it, worth it for the staff
Good learning to be had. Just do exactly what they say. The tech is outdated. Location was good. The company has got potential, needs to expand its size and look at the market more carefully.