Utility Warehouse Employee Reviews

The day can be quite fast paced but there is a lot of support in place for when it it is needed. Management and staff are friendly and approachable and always looking to support each other. The best company I have ever worked for

Pros

Friendly and supportive management

Cons

None

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Official response from Utility Warehouse

26 January 2023

Thank you for taking the time to leave a review. We're so pleased to hear this is the best company you've worked for!

Professional

Payment solutions (Former Employee) - London, Greater London - 26 September 2023

Good environment and friendly organisation very multicultural and amazing colleagues to work with. Very good benefits are offered and discounts on products

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Insights into Utility Warehouse

Based on 110 survey responses

What people like

Inclusive work environment
Ability to meet personal goals
Supportive environment

Amazing place

Technical Customer Service Advisor (Former Employee) - Remote - 24 September 2023

Everyone at the company was amazing from managers to TL's. Days could get slightly repetitive and systems need updating but overall amazing culture and management really try to look after everyone

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Not worth the stress

Ability to pay Consultant (Vulnerable customers) (Current Employee) - Remote - 22 September 2023

What is the best part of working at the company?There isn’t any. Stressful no support What is the most stressful part about working at the company?Nature of the callsOld fashioned systemsNo suiccide caller training No emotional supportWhat is the work environment and culture like at the company?Not good fast paced and roles change weekly and compliance changes weekly What is a typical day like for you at the company?Repetitive, stressful, dealing with emotional customers. Lots of pressure, micro managing

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Great work environment

Customer Service Advisor (Former Employee) - London, Greater London - 20 September 2023

Really buzzing place to work staff all friendly management very approachable. Fast paced environment. Training really great . Great staff facilities and lots of support

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Great training and growth possibilities.

Distributor (Current Employee) - Merthyr Tydfil - 18 September 2023

I've found Utility warehouse to be very supportive with great training and opportunities. Overall it's been a very positive experience and I would definitely recommend if you're looking for an additional income that doesn't interfere with the day job!

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Best place to work

Technical Customer Support (Former Employee) - Remote - 18 September 2023

Working remotely, having daily team meetings was excellent. A nice time to build team rapport.Everyone was always up for a laugh and can always get in touch with your team leader or any members of other teams. Management were very friendly and personal mental health was on top of their agendas.Hours were flexible. Good progression.

Pros

Regular team outings, gift vouchers. Brilliant mental health support.

Cons

None

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Culture

Performance Coach (Current Employee) - Home Based - 13 September 2023

I have worked with UW for just over a year and i have loved every moment. The culture here is inclusive and everyone wants you to succeed, and the opportunities for progression is amazing.

Pros

The people and culture

Cons

None that i can think of

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An amazing thing to be a part of

Partner (Current Employee) - Halifax, West Yorkshire - 11 September 2023

Considering the current economic uncertainty this really is the best company I've ever worked for, commission is second to non, my team are wonderful too

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Average customer service role

Energy customer service advisor (Current Employee) - Remote - 25 August 2023

Average customer service role, management don’t know what they’re doing half the time but it really doesn’t affect the day to day monotonous work. Could be better could be worse

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Official response from Utility Warehouse

13 September 2023

Thank you for taking the time to leave a review. Please reach out to the People team so we can help improve your experience.

Jobs at Utility Warehouse

See more jobs

Customer Service Advisor

Burnley

11 days ago

Remote Executive Complaints Handler

London

14 days ago

Partner Support Advisor

London

4 days ago

Prepayment Ability to Pay Advisor (Outbound)

London

30+ days ago

Ability To Pay Team Leader

London

8 hours ago

Awful

Customer services (Former Employee) - Remote - 17 August 2023

Worst company to work for pay is okMicromanagement is a disgrace constantly smart meters this and that.Management are useless If you value your sanity I'd stay clear it's no surprise they're mass hiring every other day no one stays you'll be pulled into a meeting and have a disciplinary against you for taking a toilet break

Pros

None

Cons

9 hour shifts

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Official response from Utility Warehouse

13 September 2023

Thank you for leaving a review. I'm sorry to hear you're not enjoying your time at UW, please reach out the the People team so we can help improve your experience.

Great training and people

Partner (Current Employee) - Home Based - 4 August 2023

Great as a second salary part time position - great people to work with and comprehensive training.Great optional events to attend to increase confidence and slills

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Decent but boring

Customer Service Advisor (Former Employee) - Burnley, Lancashire - 31 July 2023

Training is dragged out and severely boring people are nice but they lure you in under false pretences and act like it's laid back work and it's not.

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Official response from Utility Warehouse

13 September 2023

Thank you for taking the time to leave a review. We understand that Call Centre work can be very intesne and we appreciate your hard work!

Good company overall

Energy Advisor (Current Employee) - Home Based - 27 July 2023

Good company to work for, pay is I'd say below average for what your expected to do as it can be a very taxing job and now we're expected to deal with broadband and mobile queries as well as energy but havent had a pay increase to reflect the extra responsibility and skillset required. The support is okay, although it seems hard sometimes to get support for some of the more complex issues. I feel the training model could be better to ensure all advisors and seniors are better equipped. But overall it is a good company to work for with lots of opportunities for progression and its definitely somewhere you can build a career. I've been here for 18 months and I plan on being here for years to come and looking forward to developing my knowledge and exploring other aspects of the business.

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Official response from Utility Warehouse

13 September 2023

Thank you for leaving a review. Please reach out to the People team so we can improve the training and your experience.

Partner

Partner (Current Employee) - Remote - 23 July 2023

Ups and downs. Not as much money as promised or ex0ected. Hard work overall and a bit difficult overall to gain a team as well as dealing with customer queries too

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Lovely positive team

Sales Representative (Current Employee) - Totnes, Devon - 21 July 2023

Hard to get the clients unless you know lots of people but much room for success and making it your own. You are self employed and this is a job that fits around other jobs and children.

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Official response from Utility Warehouse

31 July 2023

Thank you for leaving a Partner review, for prospective job seekers we have fully employed roles available too.

been here just over a year

Live desk support (Current Employee) - Nottingham, Nottinghamshire - 19 July 2023

Been working here just over a year and i have to say i enjoy my job and my team, have good laughs and always chances to move forward move up or follow what you wise to do.

Pros

can work from home, good team, good company

Cons

can be stressful when bisy

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Official response from Utility Warehouse

31 July 2023

Thank you for your review. We're happy to hear you enjoy your job and team!

Highest Turnover

Customer Service Advisor (Former Employee) - Burnley, Lancashire - 11 July 2023

Training was good, however it is very stress inducing. There is a high turnover and it is a very complex job. No support when it comes to compliances, expectations is very high based on low wage. When extra training was given, no extra was provided to take on more service lines. Probation was based on your past and not on the actual monthly reviews, not enough information was given when trying to terminate contract. A lot of favouritism in the work place, if you don’t be nice to managers you won’t go far and they will discriminate you with others. The advisors don’t get enough support from managers, managers are never there to answer their enquiries, always giving us negative feedback and never talks about the positive feedback enough. They will always confuse you with the negative feedback more to say you’re not doing enough but you have been given positive feedback. Only care about certain advisors birthday but not others, when it comes to money as well. Pretty much an unfair work place to work with.

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Official response from Utility Warehouse

14 July 2023

Thank you for taking the time to leave a review and I'm sorry to hear about your experience. This feedback will be forwarded on to the team.

Management are not fair

Customer Service Advisor (Current Employee) - London, Greater London - 27 June 2023

Unless you are friends or you lick the management, you will targeted, victimised and your life will be extremely miserable. They expect you to work like a dog, whereas their ‘favourite’ get away with anything

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Official response from Utility Warehouse

31 July 2023

Thanks for your review. I'm sorry to hear this has been your experience, please contact the people team with more details so we can look into this.

Choose your own hours, great people

Independent Distributor (Current Employee) - Basingstoke, Hampshire - 29 May 2023

Very flexible, choose your own hours around other commitments, no targets to meet. Great way to meet lots of fun, new people.Very supportive.Would recommend

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Official response from Utility Warehouse

31 July 2023

Thanks for leaving a Partner review, for prospective job seekers we also have lots of fully employed jobs available.

Hit or miss

Technical Customer Service Advisor (Current Employee) - Remote - 15 May 2023

Some days you'll have back to back calls, which is very stressful. Other days you'll have long periods of time between calls.You're expected to up skill after a few months of working (UWCS and Mobile), but not given any financial incentive or reward. Just means you'll be taking on more work.

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