UTP Merchant Services
2.7 out of 5 stars.
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UTP Merchant Services Careers and Employment

About the company

  • Company size
    11 to 50
  • Industry
    Financial Transaction Processing
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5 jobs


Salary estimated from 279 employees, users, and past and present job advertisements on Indeed.

Rating overview

Rating is calculated based on 22 reviews and is evolving.


Operations Assistant in Reading, Berkshire
on 4 April 2019
Gain good experience then move on
Busy fast paced, role. It's a new company ( 2016) and they have yet to put anything together as far as substantial staff training goes. Personally, my development was all trial and error until I started to get it right. I had meetings regarding my progress and was told how my supervisor wanted to me to succeed, but all that seemed to go out the window on the office floor with daily talks where it was clear his patience was rapidly shrinking and he was barely masking it. After a month I was called out on every little mistake I made despite being told numerous times that it would take me at least three months to get a solid grip on things. Culture was by far the worst I encountered. Nearly all the staff were unapproachable and hard to speak to, unless you had something to offer. All the conversations in the office were either about football and rugby. Aside from one or two people, everyone in there pretty much felt the same. You need to have a thick skin for this role as you work with the field agents who aggressively sell terminals and then send the appropriate paperwork for you to process to finalize their deals. The agents are often stressed due to their comission based work and since they are independent contractors there is no-one for them to answer to when they scream down the phone at you. The set backs in processing applications is inevitable due to the lack of training in the administration department and partly due to longtime serving agents who clearly don't check the validity of identification documents they send before rushing to the next job. They seemed to receive the documents they throw it all at the administration department and then act surprised when it can't be progressed. I was ensured even though I was struggling to not worry so much about dismissal, only to literally be told a day later by my supervisor that if I didn't improve we would have to 'part ways'. Confusing signals given during an awful development. Given that I was miserable every shift, there was literally nothing left to keep me there after that.
Telesales Executive in Hastings, East Sussex
on 27 July 2021
Great Place To Work
Great atmosphere, good coaching, and friendly staff. Feel valued with work nights out and incentives. I came to the company with 0 sales experience and was given the correct training, now hitting high numbers back-to-back monthly and sitting at the top of the floor stats on regular occasions. Can sometimes seem competitive between tele sellers, but this comes with any sales role.
Pre Sales Administrator in Hastings, East Sussex
on 8 July 2021
Fun and fast paced workplace
Competitive sales environment where you really get the chance to put your best foot forward and learn on the fly. It's a great workplace with amazing colleagues, great prospects at development and a supportive work environment. If you can weather the occasional rainy day with a smile on your face, you'll do great here.Sales isn't for everyone but if you have the drive you'll have a great time here.
Sales Advisor in Manchester City Centre, Greater Manchester
on 28 April 2021
I came for a interview management was rude very belittling and spoke to you like you was worthless it felt more like an interogation than an interview i wouldnt advise anyone working for this terrible company
Customer Service Representative in Reading, Berkshire
on 5 August 2020
Awful, just awful.
The company messed with my mental health and well being. With poor pay rises and nepotism, I was never given a proper chance to succeed. I was made fun of my weight by management and by staff and when I took it up with HR, they wasn't available to deal with the situation. Making me upset and vulnerable. The working culture is poor and everyone is in a clique. If you're not friends with management, they bully you out of the place. Heartbreaking. Was constantly shouted and taken into meetings with the supervisor If targets wasn't met. Just shredding my confidence.

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Questions and answers

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Interview insights

Insights from 0 Indeed users who have interviewed with UTP Merchant Services within the last 5 years.

Interview questions

Have you previously worked in a call centre, how much money did you make there, how many sales can you make here.

Shared on 3 July 2020
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