8.30 until 5.30, expected to be prepared for the day with systems loaded, logged on and ready to dial by 8.30, but God forbid you pay any attention to customers while the managers want to have a moan about something.
The working hours would be great if you didn't have to work there
Flexible time so long as you work 37.5 hours over any 7 days.
Its flexible just turn up when it suits you.
10 min break mid morn
40 min lunch
10 min afternoon break
Long hours working 9 - 6 but its flexible, so this helps get the balance of work and home under control