Verastar
3.0 out of 5 stars.
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Verastar Employee Review

Avoid at all costs

1.0
Job work-life balance
Salary/Benefits
Job security/advancement
Management
Job culture
23 October 2018
Training was true bliss, trainers were great, everything was A OK. But as soon as we got onto the phones, you would feel as if your soul is being drained with each passing day. We worked like machines, from 9-6, and the system made it worse. Everyone had to sell 1 item a day to customers who were unwilling to buy (many called to complain + report faults, they didn't want to buy a new mobile), short breaks, minimum wage pay. The supervisors and the head of customer service are great people, regardless if you value your health avoid the place like plague.
Ratings by category
1.0Work/Life Balance
1.0Salary/Benefits
1.0Job security/advancement
1.0Management
1.0Culture
Pros
You were getting paid
Cons
Nearly everything
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Official response from Verastar
24 October 2018
Hi,Thank you for taking the time to leave your review. We are happy that you enjoyed the training for the role - we pride ourselves on the support and training we provide to new and existing employees.However, we are sorry to hear of your negative experience as a Customer Service Advisor, as we endeavor to ensure all our representatives have a positive experience when working at Verastar.We are always looking at way to improve. As such, we invite you to email our HR department (HR@verastar.co.uk) to provide further details on the issues raised so we can investigate further.We would like to take this opportunity to thank you for your hard work and wish you every success in the future.
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