Verastar
3.0 out of 5 stars.
Get weekly updates, new jobs, and reviews
Verastar Employee Review

Stressful

2.0
Job work-life balance
Salary/Benefits
Job security/advancement
Management
Job culture
25 September 2018
Management arent very understanding and expect you to attend work while you are unwell. They lie to customers constantly and expect you to do the same. They don't give you time to properly do your work and follow up customer issues and refuse to have your input on what should be done with a customers case while you are the one who hears the customers frustration. They tell you what to say on calls to lead on customers and dont let you pass calls to manager when a customer requests for this to be done
Ratings by category
2.0Work/Life Balance
2.0Salary/Benefits
3.0Job security/advancement
1.0Management
2.0Culture
Was this review helpful?
Official response from Verastar
24 October 2018
Thank you for taking the time to leave a review.Working in such a fast-paced environment we recognise it can be a stressful environment at times, but we do try to find a balance by creating a fun and friendly environment and making sure our staff are supported.We would like to confirm our aim is to always provide the best level of Customer Service. As such, we do take all customer issues seriously and seek a positive outcome for all issued raised.We are always looking at way to improve for both current and existing staff. Therefore, we would like to look into the points you have raised, if you could please provide further details to our HR Department (HR@verastar.co.uk) We would like to take this opportunity to thank you for your hard work and wish you every success in the future.
Similar reviews
1.0
Job work-life balance
Salary/Benefits
Job security/advancement
Management
Job culture
31 January 2021
Same roleSame location
Customer Service Advisor (Former Employee) - Manchester
They boast about hiring 30 people every month, only the blindly dedicated survive. Awful work environment that promotes misinformation as fact and treats customers horrendously.
Pros
Pizza rarely as if that makes up for the weeks of abuse
Cons
Nearly everything
Was this review helpful?
1.0
Job work-life balance
Salary/Benefits
Job security/advancement
Management
Job culture
5 January 2021
Same role
Customer Service Advisor (Former Employee) - Hamilton, South Lanarkshire
Management liked to accuse you of things you didn’t have a clue about. If you were a favourite you got away with everything. Oh and god forbid you get ill cos they’ll have you in a disciplinary for being off & ask how you’ll make sure it doesn’t happen again.
Pros
N/a
Cons
Everything
Was this review helpful?
2.0
Job work-life balance
Salary/Benefits
Job security/advancement
Management
Job culture
1 November 2020
Same location
Administrator (Former Employee) - Manchester
Work colleagues are amazing and easy to get on with. However this is let down by incompetent management and authoritarian like rules. Almost felt like being back in school. Undervalued staff and practically no care for their workers.
Pros
People
Cons
Everything else
Was this review helpful?