Verastar Employee Review
Management arent very understanding and expect you to attend work while you are unwell. They lie to customers constantly and expect you to do the same. They don't give you time to properly do your work and follow up customer issues and refuse to have your input on what should be done with a customers case while you are the one who hears the customers frustration. They tell you what to say on calls to lead on customers and dont let you pass calls to manager when a customer requests for this to be done
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Official response from Verastar24 October 2018
Thank you for taking the time to leave a review.Working in such a fast-paced environment we recognise it can be a stressful environment at times, but we do try to find a balance by creating a fun and friendly environment and making sure our staff are supported.We would like to confirm our aim is to always provide the best level of Customer Service. As such, we do take all customer issues seriously and seek a positive outcome for all issued raised.We are always looking at way to improve for both current and existing staff. Therefore, we would like to look into the points you have raised, if you could please provide further details to our HR Department (HR@verastar.co.uk) We would like to take this opportunity to thank you for your hard work and wish you every success in the future.
Management liked to accuse you of things you didn’t have a clue about. If you were a favourite you got away with everything. Oh and god forbid you get ill cos they’ll have you in a disciplinary for being off & ask how you’ll make sure it doesn’t happen again.