Administrator in Manchester
Work colleagues are amazing and easy to get on with. However this is let down by incompetent management and authoritarian like rules. Almost felt like being back in school. Undervalued staff and practically no care for their workers.
Customer Service Advisor in Manchester
They boast about hiring 30 people every month, only the blindly dedicated survive. Awful work environment that promotes misinformation as fact and treats customers horrendously.
Customer Service Advisor in Hamilton, South Lanarkshire
Management liked to accuse you of things you didn’t have a clue about. If you were a favourite you got away with everything. Oh and god forbid you get ill cos they’ll have you in a disciplinary for being off & ask how you’ll make sure it doesn’t happen again.
Senior Advisor in Sale, Greater Manchester
Challenging but rewarding
I’ve worked at Verastar for more than a year now and I honestly really enjoy my role, although some days can be extremely stressful, this is given working in a customer facing position. I work Mon-Fri, the hours vary from 8am-6pm which is great for a work/life balance. It can feel strict at times but I believe on the most part is fair. My manager is very approachable, I feel like I can talk to her about any issues and she will help me overcome them and develop. Definitely believe there is room for progression if you prove yourself to be a hard worker. The pay is good, it’s reviewed every 3/6 months based on performance, I’ve received multiple pay rises thanks to the pay profession. All employees also receive a “star bonus” every quarter which you can get up to 2.5% of your annual wage as a bonus. The facilities are really good here too, brand new offices with free parking based on how long you’ve worked there (I got my space after around 6 months of service), free gym, subsidised cafe & bar too. Things to improve would be more employing more customer facing staff, customer wait times can be long & if you need to speak to other teams you can experience 10+ minute wait times (which customers have to be on hold for the wait period). There are also a lot of teams/sub teams which can seem unnecessary, customers can get upset about being passed about a lot and it can get confusing for staff too. Processes are also changed often which can be hard to keep track of. Another thing is Verastar’s selling point is offering telecoms, broadband, gas, electricity and water which is amazing for customers but it takes a long time to have a good knowledge on each product as customers expect you to know it all so they can be stressful. I also think their billing/CRM system requires improvement, billing errors are not uncommon and the CRM can be slow and sometimes longwinded to get a simple task done. The people here really make it though, my team is really supportive, we get on so well and we all help each other out at busier times. I think the culture is changing a lot too which is good as it was extremely strict when I joined but there’s recently been a shift in leadership which I think will be good.
Lead applications developer in Sale, Greater Manchester
Constantly listening and adapting
I've worked at Verastar for over 4 years, it is my second job after graduating university.
So far it's been a brilliant experience, I've been given the opportunity to voice my opinions regularly and have felt that my individual actions have contributed to change within my department.
The business is constantly changing and listening to staff to improve the working experience, whether it be through staff surveys, face to face feedback sessions or a regular chat with your line manager.
I love the social aspect of working at Verastar, I've met a lot of people over the years, many from different departments.
My workload has always been interesting and I've been given lots of opportunities to work on new technologies.
The new office (Dovecote) is brilliant and the facilities are of a high standard