Verisure Employee Reviews

Hard work but good money if you perform. Long hours if needed since you’re work it with people and you have to be flexible. Opportunities for promotion

Was this review helpful?

Good short term

Sales Executive (Current Employee) - Essex - 5 December 2023

Good short term, you can earn great, but it’s getting saturated and the company change the goal posts every 4 months. Sometimes you earn sometimes you don’t.

Was this review helpful?

Jobs at Verisure

Trainee Installation Engineer - £50k OTE

Dartford

30+ days ago

Trainee Installation Engineer - OTE £50k

Ilford

30+ days ago

Entry Level - Sales Executive £60k OTE

Not a good company to work fo

Retentions Advisor (Former Employee) - Newcastle upon Tyne, Tyne and Wear - 13 November 2023

Company lies to customers, bonus structure changes constantly stopping you have the potential to earn. If youre off sick you’re made to believe you will be sacked instantly.

Was this review helpful?

Not the best

Recruitment Agent (Former Employee) - Newcastle upon Tyne, Tyne and Wear - 9 November 2023

The people were very judgy was not a nice environment to work in very low salary confusing dress code personally wouldn’t work here again due to my experience

Was this review helpful?

Excellent

Customer Service Advisor (Current Employee) - Newcastle upon Tyne, Tyne and Wear - 6 November 2023

Excellent staff and a great place to work. Management is incredible and very helpful. The job is absolutely fantastic. Everyone is like a family and so down to earth

Was this review helpful?

Insights into Verisure

Based on 217 survey responses

What people like

Inclusive work environment
Support from manager
Ability to meet personal goals

Areas for improvement

Trust in colleagues
Time and location flexibility
Sense of belonging

OK place to work

Call Handler (Former Employee) - Longbenton - 27 October 2023

I've worked at worse places, training was good and comprehensive, and seem to treat their staff well. I only left as a better opportunity came along for me

Was this review helpful?

Worst cowboy company I have ever worked for

Team Leader (Former Employee) - Manchester, Greater Manchester - 21 October 2023

Ripped off with wages every month Toxic environment Make sure your comissions fall short by inventing issues every month endNo trainingBelow par product

Was this review helpful?

Currently work here

Customer Support Advisor (Current Employee) - Newcastle upon Tyne, Tyne and Wear - 18 October 2023

Management takes nothing seriously unless it makes them look good or bad. We have been made to take toilet breaks out of our hour break and they get to go out for between 4-6 smoke breaks at 15 minutes each. There is hardly ever any support on the floor and to be honest we don’t get paid enough to deal with the types of managers we have on top of the customers that call through to us on a daily basis.

Pros

None

Cons

Management

Was this review helpful?

Not the best…

Customer Support Advisor (Current Employee) - Newcastle upon Tyne - 18 October 2023

Currently work here and its not great!New rules like your toilet time comes out of your hour lunch, bonuses are so hard to achieve almost too hard you are not besties with management, good luck! Management unapproachable and unhelpful and expect too much

Pros

Some weekends off

Cons

Poor management

Was this review helpful?

Avoid like the plague

Alarm receiving ambassador (Former Employee) - Newcastle upon Tyne, Tyne and Wear - 5 October 2023

Run by monkeys treat like dogsThe Arc is supposed to be the main selling point of the organisation but routinely only has 6 staff working meaning alarms are dealt with well behind time. The management are a joke and play favourites and persecute those they don’t like. Pay is practically minimum wage and the management will find any reason they can to extend probations so they don’t have to pay you more.You’ll only get promoted if your face fits meanwhile seasoned staff get left by the wayside.Never work here, the jobs east when there are enough staff on shift but that’s once in a blue moon, you’ll routinely get well over a hundred calls a shift and be mentally and emotionally exhausted, meanwhile managers will sit by and talk on phones or go out for smokes often. They have a performance bonus but will often find ways to avoid paying this, one to ones never happen except for favourites. You’re an expendable number here not a person.Do yourself a favour and stay away

Pros

None

Cons

Everything

Was this review helpful?

Rate your recent company

Share your experience to help others

Good and excellent work experience

Security Consultant (Former Employee) - Sheffield, South Yorkshire - 2 October 2023

What is the best part of working at the company?Excellent team working, very cooperative branch manager and other office staff What is the most stressful part about working at the company?Working as Security Consultant requires a lot of time. What is the work environment and culture like at the company?Friendly and helpful all the staff What is a typical day like for you at the company?Requires lot of information to intake and must know how to deliver results

Was this review helpful?

Hard work, micro managed, constantly changing commissions structure

Security Consultant (Former Employee) - Sheffield, South Yorkshire - 1 October 2023

My experience here wasn’t great. I had worked in sales before so expected a bit of BS when it came to being told about the job. However, many of the things mentioned in the job advert aren’t true.Yes there is a company car available if you get through the trial period but, they charge you £150 a month for it,Plus they reduce your £100 install payment to £50 .Yes you get a fuel card but this is only for £150! Anyone who has worked in direct sales knows this will cover about 10 days driving per month.The job is essentially 4 roles in 1 across B2B andB2C sales.1. Canvassing door to door2. Sitting and selling sales appointments 3. Installing sold jobs4. 3 months after sales with each customer.You get a basic min wage plus commissions and bonuses.On paper it looks fantastic but they always seem to find a way to not pay you properly.Sales roles are notoriously long hours and hard work but the efforts required here to make the role pay consistently are possible for about 5% of inductees. Not good

Was this review helpful?

Awful company to work for.

Sales Executive (Former Employee) - Sheffield - 22 September 2023

Awful company to work for. They have high commission based wages but you better believe you will lose most of that due to company fines for things out of your control. Terribly run company. Long hours at work, you're expected to continue doing reports and customer care after you get home (usually around 8pm). Not to mention you get a £150 fuel allowance monthly but will usually spend upwards of £400 constantly driving across the country. They're happy to dismiss you at any given moment no matter how long you've been there or how successful you've been. I'd advise anyone thinking of working for Verisure to look elsewhere. Oh and finally the security services they "offer" and which you are required to sell are completely false. They offer a guard service which doesnt exist, and most of the products dont work as advertised. Worst job I ever had.

Pros

None

Cons

Long hours, bad pay, bad management

Was this review helpful?

Not great

Customer Service - Resolutions Advisor (Current Employee) - Newcastle upon Tyne - 20 September 2023

7 months I have been a Verisure employee and I want out, internal politics, lies by management and not a great place. wages are ok and the staff are nice enough but would I recommend it? no!

Was this review helpful?

Great for established staff, very poor for new starters

Security Consultant (Former Employee) - North West - 30 August 2023

When you start working at Verisure you have to use your own car and your own fuel, there is no car allowance or fuel allowance (they say that they compensate for fuel by giving a bonus for carrying out installations, but until they have trained you to install in month 2, and then been signed off for installations in month 2 or 3 you cannot carry out installations. They might say that they will pay the bonus when one of your sales is installed, but that isn't correct. They say that after about 4 months you should qualify for a company car. It is virtually a commission only job because although they offer a minimum monthly pay of around £1500 this is offset against your commissions earned, so if you earn £1500 of commissions in a month, you still only get the basic £1500, you only make more than this if you make more than £1500 in commission. So if you made £2000 in commission, you would actually get your basic £1500 guarantee plus £500.New starters are pretty much left on their own to figure out what to do after the initial 3-4 day induction training.You are given about 2-3 company generated appointments each week, which are of dubious quality, if you don't sell at least 1 out of 3, they will withhold any more appointments for a while. Of course you are expected to cold call to generate your own appointments, but there isn't any training or assistance given with this.The idea is that you build on your sales by daily cold calling and also getting referrals, but at the beginning you don't have any customers to get referrals from and in the early days your conversion rate -

Pros

Free company jacket

Cons

Very poor pay structure, limited training, high cost to new starters to work for the company

Was this review helpful?

Great entry into sales.

Sales Executive (Former Employee) - London South East, Greater London - 30 August 2023

If you work hard and listen to the training you will be rewarded. I had a very fair Manager who was good at his job. There are opportunities for progression if you want it.

Was this review helpful?

Not treated like a person.

Customer Service Advisor (Former Employee) - Newcastle upon Tyne, Tyne and Wear - 24 August 2023

Shocking work environment. Saved by underpaid staff who keep morale up. Managers ask for targets that can’t be reached. No real coaching for struggling staff, just threw to one side and forgotten.

Was this review helpful?

Nice Atmosphere

Retentions Advisor (Current Employee) - Newcastle upon Tyne, Tyne and Wear - 16 August 2023

Workplace atmosphere is good, people and management are friendly but the job can get stressful at times.

Was this review helpful?

Decent

Sales Executive (Current Employee) - Northampton, Northamptonshire - 8 August 2023

Job is not easy and not for everyone. Is a different day everyday but most of the places someone been there already is not and data base just a walk in the fog hard to find places and most of the time you drive around expensive job for starters and hard to get in to the habit. Not respectful customers they don t care

Was this review helpful?

Amazing opportunity

Security Consultant (Current Employee) - Liverpool, Merseyside - 5 August 2023

Am a new starter in the company and it is an amazing opportunity, the team is amazing and everyone is very friendly. The job is also very rewarding and you feel like you contributed something to society with every customer who we help with their safety.

Was this review helpful?

Official response from Verisure

7 August 2023

Thank you for your glowing review, we're so glad to have you onboard. At Verisure, we are proud to be 'people protecting people' and are glad to read you feel the same. We hope you are with us for many years to come.

Quality team & atmosphere

Alarms Receiving Centre Ambassador (Former Employee) - Quorum - 25 July 2023

Good training, richie is one of the top notch trainers and the managers are incredible too. Really good work done by the teams and everyone in morning/afternoon/night shifts works their hardest.Like any place, it has the drama but that comes with being stuck together all day every day.

Was this review helpful?