Virgin Media Employee Reviews

Nice place to work, since it was taken over by foundever all benefits lost but good commission. Staff are nice to work with which helps. Can work from home constantly

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Awful

Sales Advisor (Current Employee) - Stockton-on-Tees, Durham - 22 September 2023

Poor management.Had an issue with equipment manager then lied which resulted in a meeting blaming myself.Poor help with sick days regardless of the issue Allowed more time off for dependancy for other people than you are for your own health

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Insights into Virgin Media

Based on 241 survey responses

What people like

Ability to learn new things
Ability to meet personal goals

Areas for improvement

Sense of belonging
General feeling of work happiness
Trust in colleagues

Very old school management

Sales Advisor (Current Employee) - Birmingham, West Midlands - 20 September 2023

Good if you want to work long hours, 5/7 meetings per week which are very repetitive and unproductive. Good brand, terrible customer services and management.

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Fun and exciting, but also challenging.

Network Engineer (Former Employee) - London - 18 September 2023

What is the best part of working at the company?For my day to day job team work was essential. As a network engineer with multiple roles, skill sets of everyone member of staff was very important. With continuous growth, with every opportunity taken we were all engaged and happy to work for a company we new would do well. What is the most stressful part about working at the company?Lone working at night was difficult, because you can't get all the help you may need. What is the work environment and culture like at the company?Fun and exciting as new technologies came along we were happy to see development. What is a typical day like for you at the company?Some days or weeks routine maintenance and other times network build or fault finding.

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Avoid the place

Account Manager (Former Employee) - Belfast, County Antrim - 15 September 2023

What is the best part of working at the company?Terrible company worse management What is the most stressful part about working at the company?Constantly moving the goalposts What is the work environment and culture like at the company?Not good at all, multiple colleagues stressed and trust issues

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Disgusting

Field Technician (Former Employee) - Glasgow, Glasgow - 8 September 2023

Absolutely disgusting company to work for. Constantly being expected to work past your finish time with no extra pay. Bully culture amongst managers. "Mandatory" 15 hours overtime required every month. Drilling into concrete etc without the correct ppe

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Great

Operations centre consultant (Former Employee) - Birmingham - 7 September 2023

Good really enjoyed it and happy. 1 year. Good people to work with and it was work from home with 2 days in office so great balance. Team will look after you but only thing is hard for progression.

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Long hours

Field Service Engineer (Former Employee) - Manchester, Greater Manchester - 30 August 2023

Long hours and high workload . Very stressful. Poor support from management and annoying push to upsell and get referrals. Money is okay but not worth it

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Fun workplace

Service Delivery Coordinator (Current Employee) - Peterborough, Cambridgeshire - 24 August 2023

100% recommend, only issue is it is no longer working from home role which was promised during covid and we are now expected to go in twice a week. Staff and management are amazing.

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Hard work but great support.

Field Sales Representative (Current Employee) - Brighton, ON - 23 August 2023

What is the best part of working at the company?They really take care of you as an employee. Great training both at the beginning and on-going. You get all the kit you need and all the support from line managers and above.What is the most stressful part about working at the company?Negative responses from customersWhat is the work environment and culture like at the company?All very good. See previous response.What is a typical day like for you at the company?Drive to my patch and start knocking doors. Get as many sales as possible.

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Jobs at Virgin Media

Lots of travel

Field Sales Executive (Current Employee) - Lincoln, Lincolnshire - 22 August 2023

Lots of chance to make decent money however higher earning reps are doing dodgy things which managers overlook as it’s making them money be prepared to do a lot of travelling

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Bad

Call Centre Agent (Current Employee) - Plymouth, Devon - 21 August 2023

Overbearing managers that constantly tell you your doing things wrong even if you have a great day. Managers only care if your doing perfect as you effect their bonus. Also managers sit on their phones not doing their jobs

Pros

Your not unemployed

Cons

Literally everything

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Waste of time and effort!

Customer Retentions Advisor (Current Employee) - Sheffield - 17 August 2023

What is the best part of working at the company?Very clicky, unsupportive Management, KPI’s that even experienced agents can’t hit because they make it impossible with rubbish discounts available for customers. Don’t waste your time!! What is the most stressful part about working at the company?Underhanded Management, impossible KPI’s at times. What is the work environment and culture like at the company?Very clicky, if the face doesn’t fit kind of place. What is a typical day like for you at the company?Stressful, more bad days than good.

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Could be brilliant, challenging times ahead

Commercial Manager (Current Employee) - Hammersmith, Greater London - 16 August 2023

Overall a great company with lots of interesting work to get involved with. Lots of great people unfortunately being managed through lots of change by a leadership team that are unable to communicate their vision clearly, bringing two large organisations together seems to be beyond the capabilities of those in charge.Pay and benefits are in line with other companies in the industry and a very relaxed approach to WFH which is great.

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Good experience

Faults Advisor (Former Employee) - SWANSEA - 15 August 2023

It was good working here, great manager, nice team. Sadly got made redundant due to the site closing but my time here was enjoyable.Lots of prizes to keep people motivated and a generally nice atmosphere.

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People great, targets not so great

Customer Service Advisor (Current Employee) - Stockton-on-Tees, Durham - 15 August 2023

Good place to work at first until outsourced and merged with 02, frustrating is the cut backs on commission as now earning less than was 5 years ago, don't know many jobs where you are put in the position earning less than you did 5 years ago doing the same job role

Pros

People

Cons

Money

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Redundancy

Manager (Former Employee) - North East - 8 August 2023

Jobs not safe no security, worked very hard to be asked to a call and told the job is no longer required. To find out that the job is still being done just not by is

Pros

Great team

Cons

Not a secure job

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Worse company I have ever worked for

Field Technician (Former Employee) - Northampton - 7 August 2023

Stress, stress and more stress. Constantly changing and whoever talks out is treated bad within the company. To much work for one person, no wonder staff turnover is so high and if you do stay expect to have no life.

Pros

Fuel card, bupa.

Cons

Long hours, management is poor and have no experience on the tools.

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Challenging, Rewarding, Dynamic organisation

Customer Service Advisor (Current Employee) - Wythenshawe, Cheshire - 7 August 2023

If you are looking to learn, be challenged, and have a passion for customer service then Virgin Media is a great place to work. There overall package is in my expeeience veey good. However the last few years have seen significant change to the business. Change brings uncertainty and this can cause a high degree of stress. One thing you can be assured of is you will learn alot. Its sink or swim here.

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Great place to work

Team Manager (Former Employee) - Swansea, Swansea - 6 August 2023

Great environment. Work hard but well rewarded. Regularly took part in training and there was always a passion for self development. Always kept abreast of how the company was doing

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Ok place, questionable leaders, poor pay

Planning Assistant (Former Employee) - Bristol - 3 August 2023

Office and people are gold.Leadership chop and change their ideas. Immediate managers just about the numbers.Pay isn't great for the stress or hours worked.

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