Virgin Media
Work wellbeing score is 61 out of 100
3.5 out of 5 stars.
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Field Service Technician yearly salaries in England at Virgin Media

Job Title
Field Service Technician8 salaries
Average salary
£33,343 per year
Above national average
Average £33,343
Low £16,000
High £51,000

Salary estimated from 8 employees, users, and past and present job advertisements on Indeed in the past 12 months. Last updated: 14 June 2023

Compare all Field Service Technician salaries in England

Reviews for Field Service Technician at Virgin Media

Was great at first.

The role has changed. I used to love my job. I loved the challenges and the work life balance, the team and the satisfaction of a job well done. 3 years in and I can tell you that if you do your job well you will not go anywhere. There is NO appreciation for a job well done, NO acknowledgement for keeping your stats in the green, NO thank you for taking trainee's under your wing and seeing them do well, NO praise for customer satisfaction. BUT! The second you miss a target, make a mistake or fail on a survey that has NOTHING to do with you, management are on your case. The job has gone from quality of work and customer care to just SALES! SALES! SALES! An unachievable target for most, as our job primarily involves finding and fixing faults for customers that have had to deal with (sometimes perceived) shoddy service and the utterly useless call centers. Imagine having to say: "Oh, I know you're internet hasn't been working properly for weeks and it took you 4 hours to get through to a human on the phone. A foreign VS agent who couldn't deviate from their flow chart to actually listen to your problem. Is there anyone you'd like to recommend Virgin services to?" I'm absolutely devastated. I'm done with this job. It all started so well and I was happier than I've ever been in a work environment. But I genuinely don't see the point in doing the job well any more. I'll always be paid the same as the idiot I'm mopping up after or the new starter that I'm training. I'll never be a "star tech" because, despite my YTD repeat rate being 1.3%, I am not a salesman, I can't get 3 sales - 


Work life balance (160 days off per year), pay isn't awful, birthdays off, start and finish at home, staff discount, partner offers via Virgin Tribe


Timed on every job, unrealistic sales goals, judged on a survey that has nothing to do with you, bonus goalposts changed on a whim, useless management, no support, good techs get shafted bad techs get easy work.
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good Company, but salary not very good.

I would happily continue to work for this company, if the salary was better!


Freedom of working by yourself, without a boss watching over you.


Very low wage for the amount of responsibility and work done.
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Sales , sales , sales

Working out of area most days , no help when needed the most and if you don’t get sales you are like an outcast . Got told off for not being trained in certain areas , love to big themselves up , late nights for no extra pay and get told to suck it up . Not what was sold to me.
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How much does a Field Service Technician make at Virgin Media in England?

Average Virgin Media Field Service Technician yearly pay in England is approximately £33,343, which is 23% above the national average.

Salary information comes from 15 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months.

Please note that all salary figures are approximations based upon third party submissions to Indeed. These figures are given to the Indeed users for the purpose of generalised comparison only. Minimum wage may differ by jurisdiction and you should consult the employer for actual salary figures.

  • Virgin Media
  • Salaries
  • Field Service Technician
  • England