Virgin Trains Employee Reviews
United Kingdom53 reviews
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I thoroughly enjoyed working for the company and helping the customers with impartial information. Virgin was made special through Sir Richard Branson marketing and appearance at the station when he visited the staff. It was such a buzz and happy memories from his visits.
Meeting Sir Richard Branson
I only worked on a temporary capacity and I left shortly after. My role was refunding passengers whose trains were delayed. The people I worked with were very sociable and they helped with tasks that I found difficult.
I think having worked for many companies Virgin Trains are probalby the best I have worked for in terms of trying to make it a fun and rewarding environment for staff. I cannot lie and say there werent some problems with some of the management however I have certainly found this in most companies. As a whole they were a great employer to work for.
Long unsociable hours
Excellent place to work, company take care of their employees. Free tea/coffee at the office, flexible working hours and everyday is a new day at work. Always challenged and constantly improving skills and knowledge and dealing with new situations and scenarios.
free tea/coffee, good benefits
can end up working longer hours than contracted
shifts can be 0300 start to 0200 finish, shift work. no day is ever the same! management can be weak, and union is very strong! hardest part of the job can be difficult customers. most enjoyable part of the job is the travel and teams you work with
I haven't worked at Virgin Trains for some years, so I'm unsure if the culture has changed. I worked there in the Customer Relations department, and while the pay wasn't amazing (I think that's improved since), the team was a pleasure to work with. The managers on the whole were very laissez faire and weren't constantly breathing down your neck. Customer Relations can be a negative environment to work in as you're often listening to complaints, so you need a good team spirit to counter that and Virgin had that in spades.
Free travel with Virgin Trains, discounted travel with other companies
Wages could have been better
A typical day does not exist as there are never two days alike. I like to think that I learned something new everyday, management are great as they let you do your job and only see you when they need to. Sometimes the hardest part is dealing with suicidal people some you can talk down and some you can't. Personally the best part is seeing the train you worked on leaving the station with happy passengers on board
Free travel on trains and reduced fares with other companies
I can not think of any
Ok place to work. Had to keep asking for work and they would sometimes forgot you had asked so would have to ask again. Very much a divide between temporary staff and permanent staff even though the work was the same. Permanent staff were given a Virgin Trains jacket and temporary staff were given a number to ask for work not a name. 12 hours contracts but not if you were permanent staff.
12 hour shifts, numbers not names
I've worked for Virgin trains for 3 and a half years now. I'm working my way up the 'ranks' and i know anything is possible ...you have to work hard and show commitment. Also people accept you for who you are and you become a member of a special virgin family where we all look after eachother. We work 9 hour ish days so we all try and make the days exciting and have great banter. We also have some amazing customers who come through daily who are part of the family! Love the job, staff and management.
Fun job, allowed to be yourself, salary is good, all management were once CSA's like us so they know the pressure of our jobs.
Shift working (if thats even a con as you get week days off which is awesome).
I found that the job as a Customer Service Assistant was very engaging. I liked the work. It was very manageable and there is plenty of inspection to make sure standards are met. I thought that I received excellent training both before starting and on the job. I believe that this role gave me a good opportunity to really enhance my customer service abilities. A very good organisation with good policies
Good pay, excellent training managable work
Confidence is highly rated certain characters may have to compramise who they are to succeed