FOH Team Member in Richmond upon Thames
Busy place but worth it
Very busy place to work, you need to learn very quickly. During when I was working there management needed improvement for sure. Hope now it’s better.
Good job short term
It was good at the beginning but after 5 years in the job you realise how toxic it can really be. Manager's are childish/obnoxious, will talk about you behind your back but in person will tell you what you want to hear. You can get promoted quicky although favouritism is more desirable than actuality being skilled at the job. If you're a hard worker you may feel demoralised. You will be belittled, bullied and slandered constantly even though the company has a "strong mental health" policy. They have an off-site management team that are oblivious to what happens in the restaurants but are always pushing for a positive work environment. Most bad practices are swept under the rug because money is more important than a workers well being. I've worked in multiple wagamama sites throughout greater Manchester and around England. Most of them operate very similar.Don't get me wrong I've met some amazing people throughout my time in the company, sadly though these people are usually pushed to one side. They will inevitably quit or be forgotten about. Seriously consider before applying. I work boh but foh can just be as toxic.
Assistant General Manager (AGM) in London UK
Pros and cons
Wagamama execs and hq speak a lot about the positive culture, but the strain put on the people working in the restaurants does not allow for this. Very stressful working environment.Good comms from head office.GMs get away with murder!
FOH Team Member in Walton-on-Thames, Surrey
Terrible work place !!!
Felt like I got driven out of the place. Management can do a lot better at their jobs and take into consideration of staffs needs and actually help out the team. They say it’s like a family but it’s actually people glaring and talking about you behind your back. I felt very uncomfortable working there by how everyone made me feel. Feel like you're running around like a headless chicken doing so much and you get no gratitude for it, no thanks or anything. Feels like a downer to go in. Really long hours that are mentally and physically draining with no actual LEGAL break! They give you a split shift that has an hour or so gap in between but you can be doing 3h then an hour “break” (more like gap) and go back for 6h and have no 20min break or anything!!!! As well as that, they give you back to back double shifts which even if asked to be less they won’t approve and let you carry on struggling. Disgrace and wouldn't recommend anyone to work for wagamamas.
Ottima esperienza belle persone .mi sono trovato veramente bene