Waitrose & Partners
Happiness score is 55 out of 100
3.8 out of 5 stars.
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Waitrose & Partners Employee Reviews for Sales Assistant

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Sales Assistant280 reviews
United Kingdom280 reviews

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3.6Work-life balance

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Good benefits

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Poor managing but managers able to get you time off if needed. Good social aspect. Flexible hours
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Less than expected

Overall, Waitrose provided an adequate shopping experience for customers. The store was generally clean and well-organized, and the staff were friendly and helpful. The selection of products was diverse and the prices were competitive. However, there were some areas for improvement. The store could benefit from more frequent restocking, as certain products were often out of stock. Additionally, the store could improve its produce section by offering a wider variety of fresh fruits and vegetables and ensuring that they are consistently fresh and of high quality.Overall, it was a decent experience but with some room for improvements.
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Insights into Waitrose & Partners

Based on 739 survey responses
Areas for improvement
  • Support from manager
  • Ability to learn new things
  • Energising work tasks

Generally Okay

The job itself was a bit basic, you're understaffed and overworked so it feels like they don't really care about you as a person and only really care about you as an employee. My specific branch handled the COVID situation so poorly that the entire store caught COVID and they had to shut the branch for two weeks, the management was a joke. The people who worked there were generally lovely (apart from the odd manager or supervisor) and I did enjoy talking to customers. But it was just another retail job like all the others, not amazing but not awful either.


Discount card, some of the staff were nice


Handled covid awfully, constantly being micro managed, given more responsibility and not being paid for it
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Good for part-timers

It's not a mentally stimulating or a difficult job. It's good if you need some money, but you cannot make a living out of it. The discounts are good, but only get them after 3 months. The most infuriating part of working there is the meetings in which you have to think up a way for the company to improve, even if you are not a manager and get nothing for it.


Cheap lunches in cafeteria, Waitrose & John Lewis discount


Cliquey, managers, no growth, no hours flexibility, entitled customers
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Worst place to work

Management is weak and blame team for their poor decisions. Communication is non existent. Pay and holiday allocation is unfair. The worst place to work.
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easy first job

easy first job, how ever some aspects were very boring. the senior member of staff could be rude to the other members but overall a nice environment to work in
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Truly one of the best jobs I ever had

Throughly enjoyable being a partner at Waitrose. Interesting, challenging and felt part of the team.Had to leave only due to the store closing .I worked in customer services in the wine department and Learnt so very much.Found other partners friendly, helpful and always made to feel valued
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Great place

Great place to work, colleagues and management are brilliant, always there to support you physically and mentally. Friendly staff, regular customers are nice


Great company to work for


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Not a bad place to work, minimum wage but good discount within the company. Management could have done with some improvement, get to work in a good team though which was good
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Was OK as a stop gap

Over all I enjoyed my time with the company. Some colleagues were great to work with. Quite a few were very rude and generally difficult to deal with. Management was very poor. There was a very clear divide between Management and staff which you wouldn't expect in a company that prides themselves as a partnership.


Worked with some nice people


No flexibility with work patterns. Inconsistent, hostile managers
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Overall not bad

Quite an easy job but very hard to progress and sometimes too much pressure for the pay you get. If you show that you’re a hard worker then sometimes management will take advantage of that!
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Kind management

Not your typical job where you’re stuck with witty managers. They are kind and helpful, understanding that you are new and training and might not be able to do everything. Co-workers can be iffy


Good pay


Long hours
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Nice food

Good luck with your new romney and a good time for a the same place t the to do in margate to the docs else to do with it are we still the same with me today and will have the heating in your room and to the tie.


From your doing good


she was doing some stretches from you
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Stressful and understaffed

Hard to progress and pay is too low. Managers refuse to hire enough staff to cover busy periods and often pushed their work on to underlings so that they could leave work early.
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nice enviroment good staff hard working culture incredibly competitive precise salary varies word of mouth advertising ect managers interview process
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They work you hard but pay you well

At work you'd be expected to work non-stop and they were not lax about the breaks. Management were mostly ok, my line manager was very dislikeable. The store and the customers always were friendly and you were treated well by them.
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Good place to work

Good place to work , partners are friendly and look after each other . Typical days are fast paced and there is a lot do but not too much s not possible to finish.
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Loved my time there

I spent 4 years working at Waitrose and the only reason I left was because I moved to a different area. Waitrose gave me so many opportunities to work in all areas of the shop. I was constantly learning new things and growing valuable skills. They were very supportive throughout my school years, I’m so glad I started my working career there.


Everyone receives minimum wage regardless of age, Lots of opportunity to progress, Very friendly managers and colleagues.


Sometimes you are expected to do many jobs at once
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Managers are bullies and do not care about the service they give customers. They do not care about the partners.

Multiple issues with how this company is run, it is not ethical as it makes out to be. There is no department where you can confidently put in a complaint about a manager or issues you are having, the whole structure is designed to cover managers backs and the company itself, instead of supporting it’s hard working partners who are struggling they will leave to get depressed and ignored in the job where your only option is to quit. They do not have an equal salary pay. New starters will start on more money than those who have worked there for years, and are only offered 10-20p pay rises every two years depending on your “performance” rating given my a manager. The whole company is unfair, unequal and very biased into covering the backs of managers and not caring for partners or customers needs.
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Student working

Nothing that bad to say nice uniform good. People nice management and u get discount of food shops pay is good as well.




Long hours
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Quick paced and fun

Loved it , friendly staff & very supportive. Enjoyed my time here. Good pay, good bonuses. Never felt stressed at this job. Enjoyed working the tills
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Overall rating

Based on 2,770 reviews

Ratings by category

3.6 out of 5 stars for Work/Life Balance
3.8 out of 5 stars for Salary/Benefits
3.5 out of 5 stars for Job security/advancement
3.2 out of 5 stars for Management
3.5 out of 5 stars for Culture

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